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"no continental breakfast; restaurant not open until dinner on a weekend " More

By a verified traveler on Mon 29 Aug 2022

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Hotel Description

3.5-star hotel near Hollywood Casino Amphitheatre

Close to airport

You'll find Hollywood Casino Amphitheatre and Hollywood Casino within 3 miles (5 km) of this hotel. Also, Centene Community Ice Center is within 3 miles (5 km) and Ameristar Casino St. Charles is within 6 miles (10 km).

Free shuttle, parking

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 11 conference rooms, 24-hour business center, and free airport shuttle. Enjoy the gym and perks like free self parking and free train station pick-up.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$107* Per night/room Oct 30 - Oct 31

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Holiday Inn St. Louis Arpt West-Earth City, an IHG Hotel ratings based on 28 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn St. Louis Arpt West-Earth City, an IHG Hotel

Everyone (10) Couples (6) Business (1) Family (8)
4 out of 5
no continental breakfast; restaurant not open until dinner on a weekend

Posted by on Aug 29, 2022

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Comment from Hotel Management

Aug 29, 2022 by Bill

Hello Katie,Thank you for your review. We appreciate your business.

1 out of 5
The absolute worst experience I’ve had in a hotel. I came in around 11:00 pm after traveling all day. After a rude checkin experience (thought the lady was tired) I went to my room but the wifi didn’t work so I called the front desk and was told she would call the “provider”. After 30 mins or so I went downstairs to maybe show her my phone. She threatened to kick me out (It was maybe midnight by then), because I was being “adamant”, I honestly just wanted a solution to my problem, which I had calmly explained earlier. I went outside to try to get a wifi signal from a place nearby and another guest saw me upset and told me all I had to do was put in my last name and room number. The check in lady was giving me a code. The next day I tried to speak to the manager “Ariel” but she said he wasnt in his office and could not get a hold of him. She also told me she could still have me remove from the hotel because I was having an attitude and she didn’t like how I was standing. I have never felt so unsafe, violated, unease, at a hotel before. Worst experience of my life.

Posted by on Jun 14, 2022

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Comment from Hotel Management

Aug 12, 2022 by Bill

Hello, Thank you for your review.

1 out of 5
It advertised breakfast for two and I paid for it; the restaurant was under renovations, and hotel could not refund me. Then we had to ride this nasty service elevator to get in and out. Horrible! I'd appreciate a partial refund.

Posted by on May 26, 2022

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3 out of 5
My room was very nice and clean! But certain things needs to be updated such as the television. The staff were very nice and noledgeable, but at times a little unprofessional su as eating while attending to guests.

Posted by on Feb 14, 2022

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4 out of 5
We liked it and Will Stay Again

Posted by , from OMAHA on Dec 14, 2021

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Comment from Hotel Management

Dec 27, 2021 by General Manager

Dear BRIAN, We hope to see you again in the near future when your travels bring you back to our area.

4 out of 5
Building is kind of old, with really slow elevators, but clean and functional. Had to wait over an hour to check-in due to a cleaning staff shortage, but I assume this was a one-time problem. Overall it went well.

Posted by , from LONGMONT on Sep 9, 2021

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Comment from Hotel Management

Sep 9, 2021 by Lori

Hello Edward, Thank you for your feedback and thank you for staying with us. We are sorry to hear that you experienced these issues during your stay. We are in the process of upgrading our elevators and have brought on more staff to help prevent check in delays. Thank you again for the review and travel safe!

5 out of 5

Posted by on Aug 31, 2021

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3 out of 5
It seemed somewhat run down. There were marks on the walls in our room. The bathroom was cramped and dated. The halls were on the scary side and an access panel had fallen from the ceiling and was laying on the floor outside of our room.

Posted by on Aug 6, 2021

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Comment from Hotel Management

Aug 9, 2021 by Lori L

Hello, Thank you for your review and thank you for staying with us. We are sorry to hear that you experienced these issues with the cleanliness and condition of your guest room and hallways. We have notified the restoration team to ensure these issues are addressed immediately. Thank you again for the feedback and travel safe!

4 out of 5

Posted by on May 26, 2021

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Comment from Hotel Management

Jun 9, 2021 by Lori L.

Hello! Thank you for the feedback and thank you for staying with us! We are glad you enjoyed your stay and we look forward to your next visit!

5 out of 5
Loved that there was a mini fridge and a microwave in the room. Beds were very comfy, room smelled nice and was clean.

Posted by on May 6, 2021

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Comment from Hotel Management

May 6, 2021 by Lori L.

Hello! Thank you for staying with us and thank you for your feedback! We are glad that you enjoyed your stay at the Holiday Inn Airport West in Earth City and we look forward to your next visit!

About the Holiday Inn St. Louis Arpt West-Earth City, an IHG Hotel

Location 3400 Rider Trl S, Earth City, MO 63045

Property Features

Holiday Inn St. Louis Arpt West-Earth City, an IHG Hotel offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 11000 square feet (1022 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Holiday Inn St. Louis Arpt West-Earth City, an IHG Hotel. A roundtrip airport shuttle (available on request), a train station pick-up service, and a train station drop-off service are free. Free self parking is available. This 3.5-star Earth City hotel is smoke free.

  • 155 guestrooms or units
  • 8 levels
  • 11000 sq ft of conference space
  • 1022 sq m of conference space
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Internet access in public areas - high speed , Internet access in public areas - surcharge

Parking

Free self parking

Transport

  • Property shuttles: Free airport shuttle and train station pick-up
  • Parking: Free self parking

Room Amenities

Holiday Inn St. Louis Arpt West-Earth City, an IHG Hotel offers 155 accommodations with coffee/tea makers and hair dryers. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Pillow options
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 10:00 AM.

Elements - Onsite restaurant. Guests can enjoy drinks at the bar.

Elements - Onsite bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

  • Casino nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at 3 AM
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25 per pet, per night, plus a deposit of USD 75 per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 75 lbs)
  • Pets cannot be left unattended
  • An off-leash area is available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global) and COVID-19 Guidelines (CDC).

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Car not required
  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5.00 and USD 15.00 per person (approximately)
  • Pet deposit: USD 75 per stay
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel Earth City Airport West
  • Holiday Inn Airport West Earth City Hotel

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.