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"LOCATION FOR WHAT WE WAS DOING WAS GOOD. thE HOTEL HAD SHUT DOWN THE SAUNA AND DID NOT POST THAT ON THERE WEB SITE. THE WIFI DID NOT WORK IN OUR ROOM ... " More

By a verified traveler on Sun 07 May 2023

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Hotel Description

Hotel near Tacoma Mall in Tacoma

South Tacoma stay

A stay at this South Tacoma hotel places you within 3 miles (5 km) of Tacoma Mall and 6 miles (10 km) of LeMay Car Museum. Tacoma Dome and Tacoma Art Museum are also within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$105* Per night/room Apr 2 - Apr 3

Suite, 1 King Bed, Non Smoking (Upgrade)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Accessible Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Thea Tacoma, Ascend Hotel Collection ratings based on 29 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Thea Tacoma, Ascend Hotel Collection

Everyone (18) Couples (3) Family (6)
1 out of 5

Posted by , from PORTLAND on Mar 3, 2024

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Comment from Hotel Management

Mar 24, 2024 by Manager

Hello Ski,We're sorry to hear that your experience didn't meet expectations. Please feel free to contact us directly to discuss any issues you encountered during your stay. We value your input and would like the opportunity to address your concerns.

1 out of 5

Posted by on Feb 17, 2024

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Comment from Hotel Management

Mar 22, 2024 by Manager

Hello Kristi, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have so we can address them appropriately.

1 out of 5
My room reservation was cancelled. I received no notification from the hotel or Travelocity. I want my money back.

Posted by on Feb 3, 2024

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Comment from Hotel Management

Feb 3, 2024 by Manager

Hello James,We apologize for any inconvenience caused. However, we kindly request that you reach out directly to our management team to discuss this matter further. They will be able to assist you with any concerns regarding your reservation and provide the necessary support.

3 out of 5
LOCATION FOR WHAT WE WAS DOING WAS GOOD. thE HOTEL HAD SHUT DOWN THE SAUNA AND DID NOT POST THAT ON THERE WEB SITE. THE WIFI DID NOT WORK IN OUR ROOM AND ALL THEY SAID WAS COME DOWN TO THE LOBBY. TOMANY HOMELESS PEOPLE COMING IN THE BACK DOORS WHEN SEOPLE THAT WAS STAYING WENT IN AND OUT. VERY LITTLE ON RO DRAWER SPACE OR CLOSE. WINDOWS HAD LOST THER SEAL AND ALL FOGGED UP.

Posted by on May 7, 2023

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Comment from Hotel Management

May 9, 2023 by Manager

Hello David, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

1 out of 5
159 charge thpugh i had paid travelocity for EACH NIGHT was held on my card. Argued w me tge 2nd night about it. Neighborhood very sketchy

Posted by on Oct 15, 2022

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Comment from Hotel Management

Oct 16, 2022 by Manager

Hello betty,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

5 out of 5

Posted by on Aug 8, 2022

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Comment from Hotel Management

Nov 7, 2022 by Manager

Hello Lawrence,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

5 out of 5

Posted by on Apr 7, 2022

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Comment from Hotel Management

Jul 7, 2022 by Manager

Hello Maria, On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

2 out of 5
Breakfast was bad. Angry stuff. A lot of crackheads by the hotel

Posted by on Oct 19, 2021

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Comment from Hotel Management

Oct 20, 2021 by Manager

Guest satisfaction is our number one objective so we really appreciate the input regarding our breakfast. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

5 out of 5

Posted by on Jun 14, 2021

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Comment from Hotel Management

Jun 24, 2021 by Manager

We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!

5 out of 5
Hotel was an old Shilo Inn. Clean and comfortable. Nothing to complain about.

Posted by on Feb 26, 2021

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Comment from Hotel Management

Feb 26, 2021 by Melissa

Thank you for taking the time to leave us your feedback! We are thrilled to see you enjoyed your stay with us. We do hope to see you again should your travels bring you back to the area!

About the Hotel Thea Tacoma, Ascend Hotel Collection

Location 7414 South Hosmer, Tacoma, WA 98408

Property Features

Hotel Thea Tacoma, Ascend Hotel Collection offers its guests an indoor pool and a fitness center. There's a coffee shop/cafe on site. Free breakfast is available daily. Public spaces have free WiFi. A 24-hour business center and meeting rooms are available. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Hotel Thea Tacoma, Ascend Hotel Collection. Free self parking is available. This Tacoma hotel is smoke free.

  • 132 guestrooms or units
  • 4 levels
  • Meeting rooms
  • To-go breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access , Internet access (complimentary)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: South Tacoma Station (5.4 km / 3.3 mi)
  • Parking: Free self parking

Room Amenities

Hotel Thea Tacoma, Ascend Hotel Collection offers 132 air-conditioned accommodations with coffee/tea makers and designer toiletries. Premium cable television is provided. Bathrooms include complimentary toiletries and hair dryers. This Tacoma hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Designer toiletries
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Golfing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Handrails in stairways
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at 2:30 AM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 3:00 AM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 3:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 15 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

Noise-free guestrooms cannot be guaranteed

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Certain dog breed restrictions apply at this property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted.Β Noise-free guestrooms cannot be guaranteed.

Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60Β°C/140Β°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Pets allowed in specific rooms only
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 3
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Shilo Inn Hotel Tacoma
  • Shilo Inn Tacoma
  • Tacoma Shilo Inn
  • Shilo Inn Tacoma Hotel Tacoma
  • Shilo Inn Tacoma Hotel
  • Shilo Tacoma
  • Shilo Inn Suites Tacoma
  • Hotel Thea
  • Shilo Inn Suites Tacoma
  • Thea Tacoma, Ascend Collection
  • Hotel Thea Tacoma Ascend Hotel Collection
  • Hotel Thea Tacoma, Ascend Hotel Collection Hotel
  • Hotel Thea Tacoma, Ascend Hotel Collection Tacoma
  • Hotel Thea Tacoma, Ascend Hotel Collection Hotel Tacoma

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't served at Hotel Thea Tacoma, Ascend Hotel Collection.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.