2/10 Terrible
Richard
Business traveler
Feb 19, 2024
Disliked: Staff & service, room comfort
Hospitality zero
We, our whole dance team and family always stay here a couple of times a year for competition but never again. We booked a king size bedroom suite with two twin pull outs and they gave ours away. The guy that booked us ensured that we would be given a free night but he never kept his word. I even asked him and other front desk worked the update on the free night for Tue inconvenience and they kept say oh yes I am telling the gm. But every time I saw them they acted like they were writing the information down again to ask. Needless to say they didn’t give us a night for messing up the booking and giving our room away. We were going to use the night for a future booking but that’s ok. It seems they don’t need customers that bad if they treat us like this. This isn’t the first time there has been an issue but I’ve given them the benefit and not complained. We will be canceling the next competition bookings for this year and the following years and I will make sure the others in our company do the same. Sad because this used to be our favorite place 3-4 years ago. We have been coming for many years but no longer.
Richard
Stayed 3 nights in Feb 2024