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"Did not receive cookies upon arrival. Went down to ask if they still did that. Staff was apologetic and gave an extra. Thought I saw at booking that i ... " More

By a verified traveler on Tue 03 May 2022

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Hotel Description

4-star aparthotel near Toronto Eaton Centre

Heart of Toronto

At this Downtown Toronto aparthotel, you'll be well placed to visit Toronto City Hall and Nathan Phillips Square, both within a 5-minute walk. Toronto Eaton Centre and Yonge-Dundas Square are also within half a mile (1 km).

Business services

This aparthotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 22 conference rooms, as well as the 24-hour business center and free WiFi in public areas. There's a gym on site, and a 24-hour front desk and limo/town car service are also provided.

Free Internet, refrigerators

The soundproofed apartments offer free WiFi, free wired Internet, and free newspapers. Refrigerators and coffee/tea makers provide the conveniences of home, and other amenities include premium bedding and TVs. Housekeeping is available once per stay.

Room, 1 Queen Bed (Roll-in Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$202* Per night/room Jul 3 - Jul 4

King Room, Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Kitchen

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Junior Room, Multiple Beds, Kitchen

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

DoubleTree by Hilton Hotel Toronto Downtown ratings based on 14 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel Toronto Downtown

Everyone (8) Couples (4) Family (1)
3 out of 5
Did not receive cookies upon arrival. Went down to ask if they still did that. Staff was apologetic and gave an extra. Thought I saw at booking that it included breakfast, when I inquired, it was 28.00. great way to start a day☹️

Posted by on May 3, 2022

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Comment from Hotel Management

May 4, 2022 by Alisa Nguyen

Dear Susan, Thank you for sharing this feedback with us. I'm so sorry that you did not receive your cookies upon arrival. We'll make sure you receive them next time as soon as you check in! We hope to welcome you back to our hotel soon.

4 out of 5
It is a fine hotel which is in a central location near the sights.

Posted by on Apr 25, 2022

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Comment from Hotel Management

May 4, 2022 by Alisa Nguyen

Dear Suzanne, Thank you for your positive review! We appreciate your feedback. We hope to welcome you back to our property soon.

5 out of 5
Liked it clean

Posted by on Oct 17, 2021

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4 out of 5
Location was ideal for what I needed. Central to most things

Posted by on Feb 25, 2020

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Comment from Hotel Management

Feb 27, 2020 by Doubletree by Hilton Toronto Downtown

Thank you so much for staying with us! We hope to welcome you back again soon.

4 out of 5

Posted by on Jan 12, 2020

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Comment from Hotel Management

Jan 12, 2020 by Doubletree by Hilton Toronto Downtown

Thank you for staying with us. We hope to welcome you back again soon!

1 out of 5
The site I booked off stated I could cancel for free especially since I paid for the insurance. I was not allowed to cancel or get refunded. I was way over charged. Very u happy for a service I didn’t even use. Will be telling everyone I know to not use this hotel or this site to book through as they do not follow through.

Posted by on Sep 15, 2019

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5 out of 5

Posted by on Mar 17, 2022

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5 out of 5
The property was within walking distance to a lot of dining options.

Posted by on Jan 25, 2022

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Comment from Hotel Management

Feb 21, 2022 by Alisa Nguyen

Dear Jayvee, Thank you so much for providing us with such a great review. We are very happy that you have enjoyed your time at our hotel. It was truly a pleasure to have you with us. We hope that we will see you once again in the near future.

5 out of 5
It was nice and clean

Posted by on Sep 6, 2021

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5 out of 5
It was disappointing that the restaurant wasn't open but with Covid, I understand. There was also a lot of construction going on so that wasn't as easy to access the parking lot. Otherwise, it was excellent.

Posted by on Sep 3, 2021

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About the DoubleTree by Hilton Hotel Toronto Downtown

Location 108 Chestnut St, Toronto, ON M5G1R3

Property Features

DoubleTree by Hilton Hotel Toronto Downtown offers its guests an indoor pool, a sauna, and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this aparthotel measures 12917 square feet (1200 square meters). Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly DoubleTree by Hilton Hotel Toronto Downtown. For a fee, parking is available. This 4-star Toronto aparthotel is smoke free.

  • 490 guestrooms or units
  • 21 levels
  • 12917 sq ft of conference space
  • 1200 sq m of conference space
  • Built in 2013
  • Deli
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Union Station (1.5 km / 0.9 mi)
  • Metro station: Dundas St West at Chestnut St Stop (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

DoubleTree by Hilton Hotel Toronto Downtown offers 490 accommodations with laptop-compatible safes and safes. Beds feature premium bedding. Televisions come with pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Housekeeping is offered once per stay and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

  • Television
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (once per stay)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekends from 7:00 AM and 11:00 AM.

Hemispheres - This bistro serves breakfast, lunch, and dinner.

Nearby Activities

Recreational amenities at the aparthotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Golfing nearby
  • Sailing nearby
  • Cross-country skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Credit card pre-authorization
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 15 and CAD 25 for adults, CAD 15 and CAD 25 for children (approximately)
  • Covered self parking fee: CAD 45.00 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel Toronto Downtown
  • DoubleTree Hilton Toronto Downtown
  • DoubleTree Toronto Downtown
  • Doubletree By Hilton Toronto
  • DoubleTree by Hilton Hotel Toronto Downtown Toronto
  • DoubleTree by Hilton Hotel Toronto Downtown Aparthotel
  • DoubleTree by Hilton Hotel Toronto Downtown Aparthotel Toronto

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.