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4.6 out of 5

"Enjoyed our stay and would return. The sink in the bathroom looks nice but is awkward to use. " More

By a verified traveler on Wed 09 Mar 2022

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Hotel Description

4-star hotel in Sawmill Area

Sawmill Area stay

At this Sawmill Area hotel, you'll be within a 5-minute walk of Atomic Museum and Albuquerque Museum. Explora Science Center and Children's Museum and Nizhoni Gallery are also within half a mile (1 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. There's a gym on site, and laundry facilities and concierge services are also offered.

Classic Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max
$323* Per night/room Aug 22 - Aug 23

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Classic Room, 2 Queen Beds, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Classic Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Chaco ratings based on 16 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hotel Chaco

Everyone (5) Couples (6) Family (4)
4 out of 5
Enjoyed our stay and would return. The sink in the bathroom looks nice but is awkward to use.

Posted by on Mar 9, 2022

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2 out of 5
Room was street side second floor so not a great view. For the cost of the room they definitely need to upgrade the hot tub, seems like it’s at least 30 years old! Fun to be close to The Sawmill across the street. Room smaller than expected and rollaway bed linen pretty skimpy.

Posted by on Nov 6, 2021

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Comment from Hotel Management

Dec 22, 2021 by EP

We apologize that your stay was unsatisfactory, and we hope to see you in the future to make things right!We do have great plans for updating our hotel's facilities in the upcoming year. Please keep in touch and see what we have to offer regarding our updated amenities.

5 out of 5
Extremely attentive service.

Posted by on Jun 23, 2021

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Comment from Hotel Management

Jun 26, 2021 by Kelsey H- Social Media Coordinator

Thank you for your kind review! We are so glad that you enjoyed your stay and we hope to care for you again soon.

4 out of 5
Clean, modern, classy, designed hotel.

Posted by on May 3, 2021

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Comment from Hotel Management

May 26, 2021 by Kelsey H- Social Media Coordinator

Thank you so much for your kind words! We are delighted that you enjoyed your stay and we appreciate your support.

5 out of 5
I love this hotel. It was my second stay and I will be back. They were having some computer issues when I was checking in and that slowed the process, but otherwise the stay was perfect and the receptionist was very apologetic and professional.

Posted by on Feb 12, 2021

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Comment from Hotel Management

Feb 16, 2021 by ebaczek

Thank you for your feedback! We hope to see you again soon!

5 out of 5
This hotel is probably the nicest I have ever stayed in. The decor is beautifully done. The rooms are so nicely appointed, and well thought out for the guests' comfort, The staff is extremely welcoming and helpful. Nate, at the front desk, was a delight, and a true asset to this hotel. He will go far in this industry. My next visit to Albuquerque will absolutely include a stay at this delightful hotel. Wonderful experience!

Posted by on Jan 4, 2020

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Comment from Hotel Management

Jan 5, 2020 by cmcint

Thank you so much for your feedback! We hope to see you soon.

5 out of 5
Classy, well-kept property! Profusely polite staff. Generous room size. Uncarpeted rooms seem especially clean, but there is a comfort trade-off. I HATE the glass wall panel in the bathroom!! Tip: Valet parking is nice, but unnecessary since parking is abundant.

Posted by on Jan 3, 2020

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Comment from Hotel Management

Jan 5, 2020 by cmcint

Thank you so much for your feedback, we hope to see you soon.

5 out of 5
stunning entryway, outdoor seating area on top floor and amazing rooms

Posted by on Jan 3, 2020

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Comment from Hotel Management

Jan 5, 2020 by cmcint

Thank you so much for your feedback, we hope to see you soon!

5 out of 5
Absolutely LOVE this hotel!!! This place is packed full of understated, sophisticated elegance. The attention to detail is incredible- for example the teapot holding my breakfast tea this morning was almost a sculpture! The rooms are just so well-appointed w/details like actual bath MATS (not just thick towels), lit, totally flexible makeup mirrors, teak seating in the shower & the most delicate spray rain shower I’ve ever expanded. The artwork & pottery throughout is stunning in its composition & simplicity. And then there’s LVL 5, the roof restaurant, lounge, patio! It’s got 320 degree views of the city. At sunset Sandia Peak turns every shade of pink imaginable! The restaurant/lounge is nothing but glass & on warm evenings opens up to the patio full of extremely cushy furniture, multiple firepits & overhead heaters whose poles are subltly lit to provide a fabulous ambienace. The staff are absolutely invested in creating the most memorable experience imaginable. We absolutely cannot wait to return for Balloon Fiesta in October- &, hopefully, before then. Kudos to the creative genius behind Hotel Chaco!

Posted by , from Farmington on Jun 25, 2019

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Comment from Hotel Management

Jun 26, 2019 by Kelsey H- Social Media Coordinator

Thank you so much for all of your kind words about the experience you had during your stay! We are so grateful for your appreciation of the details and beauty of our property! We love that you love us and we hope to care for you again soon, Dorothy!

5 out of 5
This is a beautiful hotel. Very clean. The staff was very friendly. We mentioned that it was our 18th wedding anniversary and the gentleman at the front desk told us that he would take care of breakfast at the hotel restaurant on the 5th floor. This kind of service is above and beyond. I would recommend this fine hotel to all my friends and family.

Posted by on Jun 17, 2019

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Comment from Hotel Management

Jun 18, 2019 by mtroche

Please know it was an absolute delight to host you two. We were so happy to be part of your celebration and hope we can see you for the 19th! All the very best!

Property Features

Hotel Chaco offers its guests an outdoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite business center. The business-friendly Hotel Chaco also features a terrace, a garden, and concierge services. This 4-star Albuquerque hotel is smoke free.

  • 118 guestrooms or units
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Alvarado Transportation Center (8.5 km / 5.3 mi)

Room Amenities

Hotel Chaco offers 118 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. This Albuquerque hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 11:00 AM.

Level 5 - This fine-dining restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Equinox Cafe and Bar - Onsite lobby lounge. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Yoga classes/instruction on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75.00 per pet, per stay
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 30.00 per accommodation, per night

The resort fee includes:

  • Health club access
  • Fitness center access
  • Partner property access
  • Internet access
  • Newspaper
  • Phone calls
  • In-room bottled water
  • In-room coffee
  • Parking
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 25 and USD 100 per person (approximately)
  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Chaco Albuquerque
  • Chaco Albuquerque
  • Hotel Chaco Hotel
  • Hotel Chaco Albuquerque
  • Hotel Chaco Hotel Albuquerque

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions