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"I liked the whole experience, from front desk to valet parking. this hotel was in a great location..We just felt like I was truly on vacation. Looki ... " More

By a verified traveler on Tue 31 Mar 2020

Hotel Description

4-star romantic hotel near Santa Fe Plaza

City center stay

Within a 10-minute walk of this Downtown Santa Fe hotel, you'll find Santa Fe Plaza and Loretto Chapel. Lensic Performing Arts Center and Georgia O'Keefe Museum are also within half a mile (1 km).

Renovated in 2015

A full-service spa, an outdoor pool, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Make the most of the fitness center and sauna, and relax with drinks at one of the 2 bars/lounges.

Free WiFi, comfy beds

The 219 guestrooms feature comforts like pillowtop beds and Egyptian cotton sheets, while refrigerators and coffee/tea makers offer the conveniences of home. LCD TVs come with digital channels, and other amenities include free WiFi and iPod docks.

Double Room, Fireplace

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, Fireplace

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, Fireplace

Bed Count 1 King Bed Maximum Occupancy 3 Max

Eldorado Hotel & Spa ratings based on 41 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Eldorado Hotel & Spa

Everyone (12) Couples (2) Family (3)
5 out of 5
I liked the whole experience, from front desk to valet parking. this hotel was in a great location..We just felt like I was truly on vacation. Looking forward to going back when the new pool amenities are fully operational. Staff was beyond excellent! There's just so much to like about the Eldorado!

Posted by , from San Antonio on Mar 31, 2020

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1 out of 5

Posted by on Mar 20, 2020

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4 out of 5
Check in was running behind but only took 20-30 minutes to access the room. Ice machine was not working on 4th floor. Room was clean and property is close to all the downtown excitement.

Posted by on Dec 31, 2019

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Comment from Hotel Management

Feb 4, 2020 by Ariana, Guest Experience Supervisor

Hello, Thank you for sharing your experience with us. We're glad you enjoyed your time with us and our proximity to the Historic Plaza, although we are sorry to hear that there was a delay with your check-in and that your floor's ice machine was not in service. We hope to welcome you back in the future and have the opportunity to earn that 5th star! Sincerely,

5 out of 5
Warm feeling. Friendly staff. Comfortable and quiet room. So close to the square. Just beautiful.

Posted by on Dec 26, 2019

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Comment from Hotel Management

Feb 4, 2020 by Ariana, Guest Experience Supervisor

Hello, Thank you for taking the time to share this with us! We are so glad to hear you enjoyed your time with us, and we look forward to welcoming you back in the future! Warm Regards,

1 out of 5
The hotel itself is very nice. Unfortunately, we were given a room that had a toilet that made an extremely loud noise about every two hours, preventing us from getting any sleep. I took our complaint to the front desk staff, and although the staff member was empathetic, he explained he couldn't do anything himself in terms of crediting us for our stay. Promised to have the manager call me. Two days later, no call or apology. Not holding my breath

Posted by on Oct 14, 2019

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4 out of 5
It is very unique and in the center of town which is convenient. I did notice that the lady next to me was offered free shuttle service which was not offered to me. I guess she had a package which oncluded shuttle service but at the time i felt like a red headed step child. Otherwise my stay was pleasant.

Posted by on Oct 9, 2019

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3 out of 5
Carpeting looked old with spills and our room had torn carpet around fire place. Furniture outside elevators on Firth floor looked 35 years old and dirty. Housekeeping left items out in entrance to workout area 3of 4 nights. Fire alarm went off at 4:00 a.m. with no electricity till about 9:00a.m. We received no notification even though they had our phone # for text alerts. We had to call the fire department and they knew nothing about the fire alarm being activated. Food was excellent in hotel restaurant.

Posted by on Aug 23, 2019

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5 out of 5

Posted by on Jun 14, 2019

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Comment from Hotel Management

Jun 26, 2019 by Kelsey H- Social Media Coordinator

Thank you so much for the five-star review! Please come again soon!

4 out of 5

Posted by on Mar 15, 2019

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Comment from Hotel Management

Apr 10, 2019 by Kelsey H- Social Media Coordinator

We are so glad you enjoyed your stay! Come again soon!

1 out of 5
Caught busboy rummaging through our room after ordering drinks pool side. He knew we were out of our room and took advantage to rummage through our room but I caught him. They sent him home but refused to say if he was fired. Spa is great, restaurant was great, but never felt comfortable after that. Management said video training needs to be done, what a sad attempt to placate a customer. Buyer beware!!

Posted by , from Tuxedo Park, NY on Jul 31, 2018

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Renovations + Closures

This property is closed from 23 March 2020 to 31 May 2020 (dates subject to change).

Property Features

Eldorado Hotel & Spa offers its guests a full-service spa, an outdoor pool, and a sauna. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. You'll find a business center on site. A fitness center, spa services, and a terrace are also featured at the business-friendly Eldorado Hotel & Spa. For a fee, parking is available. A complete renovation of Eldorado Hotel & Spa was completed in May 2015. This 4-star Santa Fe hotel is smoke free.

  • 219 guestrooms or units
  • 5 levels
  • 2 bars or lounges
  • Built in 1986
  • Dining venue
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers for purchase
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Santa Fe, NM (SAF-Santa Fe Municipal) (22.1 km / 13.7 mi)
  • Train station: Santa Fe Depot (0.7 km / 0.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Eldorado Hotel & Spa offers 219 air-conditioned accommodations with iPod docking stations and safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 47-inch LCD televisions come with premium digital channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and microwaves can be requested.

  • Pillowtop beds
  • IPod dock
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Egyptian cotton linens
  • Bathtub or shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.

Eldorado Hotel & Spa has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Bicycle rentals nearby
  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby

Spa Services

Nidah Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy.

  • Spa tub in spa
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Number of children who can stay free - 3

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 25 per accommodation, per night

The resort fee includes:

  • Pool access
  • Internet access
  • Newspaper
  • Faxes
  • In-room safe
  • In-room coffee
  • Concierge/valet service
  • Parking

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 30 per person (approximately)
  • Valet parking fee: USD 25 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Eldorado Hotel
  • Eldorado Hotel Santa Fe
  • Eldorado Santa Fe
  • Hotel Eldorado
  • Eldorado Hotel And Spa
  • Eldorado Hotel Spa
  • Eldorado Hotel & Spa Hotel
  • Eldorado Hotel & Spa Santa Fe
  • Eldorado Hotel & Spa Hotel Santa Fe

You should know

  • Pool access available from 7 AM to 11 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

  • The property is a member of Preferred Hotels & Resorts.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.