Check in was simple and easy. After arriving to our room, it was extremely dark, unkept, low ceilings with patches in it that haven’t been painted. We proceeded to unpack and settle in when my children noticed bugs in our beds. We took pictures, talked to the front desk and were given another room that wasn’t comparable to ours (a single w a pull out vs two beds for a family of 4). New room did not have bugs after we looked everywhere but wasn’t very clean. Soap grime all in the tub and drain, popcorn kernels all over the floor which weren’t swept up, no mirror in the bathroom. It was something to say the least!! Finally resettled in at 10:30pm disgusted by what we saw. Was told to call the manager on Monday as he would not be in all weekend. After a heated conversation and manager unwilling to do anything until after the exterminator came… we were ultimately refunded the money. But ugh, it was gross.