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Best Western Plus Hotel & Conference Center

3-star property
5625 O'Donnell Street, Baltimore, MD 1-855-201-7819

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3.5 out of 5
Good!
See all 22 Travelocity Reviews

"Should have more then one set of hand towel and wash cloth. The restaurant was very good. " More

By a verified traveler on Sun 06 Oct 2019

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Hotel Description

3-star hotel near Baltimore Cruise Terminal

Downtown Baltimore stay

Your stay at this Downtown Baltimore hotel places you within 3 miles (5 km) of Canton Waterfront Park and Patterson Park. Robert Long House and Vagabond Players are also within 3 miles (5 km).

Free perks

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 10 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the fitness center and free perks like buffet breakfast and free self parking.

WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 175 guestrooms also offer WiFi and TVs with cable channels. Room service, coffee/tea makers, and free weekday newspapers are also available.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$77* Per night/room Feb 7 - Feb 8

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Plus Hotel & Conference Center ratings based on 22 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Plus Hotel & Conference Center

Everyone (11) Couples (2) Family (7)
2 out of 5
Building needs renovation. Housekeeping could be better.

Posted by on Nov 22, 2020

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4 out of 5

Posted by on Aug 10, 2020

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Comment from Hotel Management

Sep 23, 2020 by Doneshia Holmes, Front Office Manager.

Thank you for taking the time to complete a review. We are delighted to hear you had such a great stay and we look forward to seeing you in the future. Safe travels!

3 out of 5

Posted by on Dec 22, 2019

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Comment from Hotel Management

Jan 5, 2020 by Dawn Davis Assistance Front Desk Manager

Thank for taking the to give us your open and honest feedback. We do apologize for the experience that you had with us and hope that in the future you will return to give us another chance to provide you with an excellent experience. Safe travels.

4 out of 5
Should have more then one set of hand towel and wash cloth. The restaurant was very good.

Posted by on Oct 6, 2019

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Comment from Hotel Management

Oct 9, 2019 by Dawn Davis Assistance Front Desk Manager

Thank you so much for such a great review of our hotel. We just love to see honest feedback on how great our restaurant is. We look forward to hosting you again in the near future as we have begun to make some wonderful improvements to the hotel.

4 out of 5
We only atayed overnight but i thought everything was great. Breakfast was phenomenal!

Posted by on Oct 4, 2019

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Comment from Hotel Management

Oct 6, 2019 by Dawn Davis Assistance Front Desk Manager

Thank you for taking the time to complete a review. We are delighted to hear you had such a great stay and we look forward to hosting you in the future. Safe travels,

5 out of 5
I booked this hotel for my parents and they really enjoyed everything. From the amenities, to the room, to the staff, they said everything was great.

Posted by on Sep 4, 2019

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Comment from Hotel Management

Sep 4, 2019 by Doneshia

Thank you for your review, I'm so glad to hear that your parents enjoyed their stay with us. We look forward to seeing you on your next visit to Baltimore. Hospitably, Doneshia Holmes, Front Office Manager.

5 out of 5
great service good food but little parking because of event

Posted by on Aug 26, 2019

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Comment from Hotel Management

Sep 4, 2019 by Doneshia

Thank you for your review. We apologize for any parking challenges that you may have faced. We're glad to see that overall your stay was enjoyed. Hospitably, Doneshia Holmes, Front Office Manager.

5 out of 5
sad the pool wasn't open.Other then that everything was good, breakfast and all

Posted by on Jun 15, 2019

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Comment from Hotel Management

Jun 19, 2019 by Dawn Davis, Assistance Front Office Manager

Thank you for taking the time to provide us with your honest and open feedback. We can understand how frustrating it may have been experiencing any issues during your stay with us. On behalf of our team, we do apologize. We hope that the next time you are in the Baltimore area, that you stay with us again.

4 out of 5
Friendly staff, Little run down Things not working right.

Posted by , from Frederick on Jun 3, 2019

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Comment from Hotel Management

Jun 19, 2019 by Dawn Davis, Assistance Front Office Manager

Thank you for choosing to stay with us recently and taking the time to give us your open and honest feedback. I can assure you that we take your comments very serious and we are continuously making improvements to our property both inside and out. We hope that the next time you are in the Baltimore area, that you stay with us again.

4 out of 5
I liked the staff they were respectful and answered any concerns and questions during our stay. I wish there was better communication with the shuttle bus or maybe have two running especially when they know they are going to three diff hospital etc. and convention center for a conference in town for the week. Unfortunately, I was LATE 3 times because of the drop off. So, maybe one shuttle for Convention Ctr and other for hospital,

Posted by on Jun 1, 2019

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Comment from Hotel Management

Jun 19, 2019 by Dawn Davis, Assistance Front Office Manager

Thank you for taking the time to provide us with your open and honest feedback. I can assure you that our team is reviewing your comments and will correct the issues you had mentioned. We hope that you will return and let us provide you with an excellent experience. Have a great day.

About the Best Western Plus Hotel & Conference Center

Location 5625 O'Donnell Street, Baltimore, MD 21224

Renovations + Closures

The following facilities or services will be unavailable from December 1 2020 to March 1 2021 (dates subject to change):

  • Dining venue(s)

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Plus Hotel & Conference Center offers its guests an indoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 24004 square feet (2230 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Best Western Plus Hotel & Conference Center. A free area shuttle within 3 mi is available. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3-star Baltimore hotel.

  • 175 guestrooms or units
  • 10 levels
  • 24004 sq ft of conference space
  • 2230 sq m of conference space
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Baltimore Washington Intl. Thurgood Marshall Airport (BWI) (22.2 km / 13.8 mi)
  • Property shuttles: Free area shuttle within 3 mi; cruise terminal shuttle
  • Parking: Free self parking; RV/bus/truck parking available for a surcharge

Room Amenities

Best Western Plus Hotel & Conference Center offers 175 accommodations with safes and coffee/tea makers. Televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include complimentary weekday newspapers along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 10 AM.

Tradewinds - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Early check-in is possible on request and subject to availability.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25.00 per accommodation, per night, plus a deposit of USD 100 per stay
  • Only dogs and cats are allowed
  • Weight limit: 80 lbs
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines. The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Guests will receive an email with special check-in instructions
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 25.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Plus Baltimore
  • Best Western Plus Hotel Baltimore
  • Baltimore Best Western
  • Best Western Baltimore
  • Best Western Hotel Baltimore
  • Best Western Plus Hotel And Conference Center
  • Best Western Plus Hotel Conference Center
  • Best Plus & Conference Center
  • Best Western Plus Hotel & Conference Center Hotel
  • Best Western Plus Hotel & Conference Center Baltimore
  • Best Western Plus Hotel & Conference Center Hotel Baltimore

You should know

  • Best Western Plus Hotel & Conference Center offers transfers from the cruise terminal (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Pool access available from 10 AM to 8:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.