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The Hotel at Arundel Preserve

3.5-star property
7795 Arundel Mills Blvd, Hanover, MD 1-855-201-7819

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4.4 out of 5
Excellent!
See all 17 Travelocity Reviews

"The hotel was great. We just came in for the night to go to LIVE casino for the first time. The room was beautiful. The beds were comfortable. The ent ... " More

By a verified traveler on Sun 26 Jan 2020

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Hotel Description

3.5-star hotel near Maryland Live Casino

Close to airport

You'll find Maryland Live Casino and Arundel Mills Mall within 2 miles (3 km) of this Hanover hotel. Fort George G. Meade and National Cryptologic Museum are also within 6 miles (10 km).

Free airport shuttle

This hotel features an indoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the 6 conference rooms, free WiFi in public areas, and free airport shuttle. There's a bar/lounge on site, and a 24-hour front desk and laundry facilities are also provided.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and down comforters, the 150 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with satellite channels. Other amenities include iPod docks, refrigerators, and coffee/tea makers. Housekeeping is available on request.

Standard Single Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$129* Per night/room Apr 1 - Apr 2

Executive Single Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Hotel at Arundel Preserve ratings based on 17 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Hotel at Arundel Preserve

Everyone (7) Couples (3) Family (7)
4 out of 5

Posted by , from Maryland on Sep 20, 2020

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Comment from Hotel Management

Sep 20, 2020 by Kristin B

Thank you for visiting with us, Andre! We enjoyed having you stay here and are excited to see you back again soon!

1 out of 5
The bedding was dirty, had to change rooms. Hospitality manager called to apologize, yet defended her 30 YEAR employee who was responsible for room. Hair and particles o sheets. Than woke up to no air conditioning today which they blamed on a power outage during night.no generators.? Overall bad experience. And then offered a voucher at bagel shop. Insulting!

Posted by , from NJ on Aug 16, 2020

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Comment from Hotel Management

Aug 17, 2020 by Donald

We apologize that we did not deliver the level of service we are known for and you expected when you booked with us. We have already followed up with our entire housekeeping team to reinforce our practices so that this will not happen in the future. Unfortunately the area power outage is outside of our control. We do have generators for the hotel which ensure our life safety systems, emergency lighting and elevators remain running for guest safety. We do hope to have another opportunity to host you in the future when we are confident that we will deliver the outstanding experience you deserve to have when you travel. Thank you for sharing your comments.

5 out of 5
The hotel was great. We just came in for the night to go to LIVE casino for the first time. The room was beautiful. The beds were comfortable. The entire room was clean. There was a stain on the carpet near the bed in the corner but that was it. I purchased late check out and it was worth it. The hotel had a shuttle that traveled within 5 miles of the hotel. The shuttle drivers were helpful and nice. The third shift shuttle driver even gave us a few tips that helped us win. We checked out at 2pm and the hotel held our bags for 2.5 extra hrs while we headed to the casino again. The hotel ppol was small but indoor and nice. It was closed at 9pm so we didnt get a chance to enjoy it. Next time. The hotel convenience store was convenient for middle of the night snacks or the shuttle driver will take you to Wawa. There are lots of restaurants withing walking distance. There's plenty to do within 5 miles of the hotel with LIVE casino, mall, and everything else.

Posted by , from Atlanta, GA on Jan 26, 2020

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Comment from Hotel Management

Jan 27, 2020 by Kristin

Thank you for visiting with us! We are so happy to know that you enjoyed your stay and we look forward to seeing you again soon.

5 out of 5
I loved everything about my stay except for the fact there was no water bottles in the room or on the floor that I stayed on.

Posted by on Jan 6, 2020

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Comment from Hotel Management

Jan 6, 2020 by Kristin

Thank you for visiting with us! Our Hotel is working to leaving the lowest footprint possible and we appreciate your understanding in the matter! We are so happy to know that you enjoyed your stay and we look forward to seeing you back soon!

5 out of 5
It’s modern and up to date with very friendly staff

Posted by , from Philly on Dec 26, 2019

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Comment from Hotel Management

Dec 28, 2019 by Richard

Thanks for your feedback. We hope to see you again in the future!

5 out of 5

Posted by on Nov 16, 2019

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Comment from Hotel Management

Nov 18, 2019 by Kristin

Thank you for visiting with us! We are so happy to know that you enjoyed your stay and we hope to see you back soon!

5 out of 5
There in no microwave in the rooms other than that a very nice place an very clean

Posted by on Aug 25, 2019

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Comment from Hotel Management

Aug 25, 2019 by Richard

Thank you for your feedback! We hope to see you again in the future!

2 out of 5
Room did not seem clean. Sheets and cover were wet. Tv didn’t work all the way. Poor quality for price paid

Posted by on Jul 21, 2019

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Comment from Hotel Management

Jul 22, 2019 by Kristin

Thank you very much for providing this feedback regarding your stay. Please know this is not indicative of the level of service we aim to provide and that we will be looking into this to discuss with the appropriate staff.

5 out of 5
Was forced to locate a place to stay due to cancellation of flight and we chose the right place

Posted by on Jun 26, 2019

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Comment from Hotel Management

Jun 26, 2019 by Kristin

Thank you for giving us a shot! We are fortunate to be located so close to the airport, yet also far enough away to provide a fresh breath of air and relaxation. Should you find yourself in a similar situation again, you know where to find us! Safe travels!

5 out of 5
Great restaurants. Wish they had microwaves in the room. I had to trash my leftovers from Grillfire:(

Posted by on May 21, 2019

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Comment from Hotel Management

May 23, 2019 by Richard

Thanks for your feedback. We hope to see you again in the future!

About the The Hotel at Arundel Preserve

Location 7795 Arundel Mills Blvd, Hanover, MD 21076

Property Features

The Hotel at Arundel Preserve offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. Event space at this hotel measures 10000 square feet (929 square meters) and includes conference space. A terrace, gift shops/newsstands, and concierge services are also featured at the business-friendly The Hotel at Arundel Preserve. A roundtrip airport shuttle is free (available on request). For a fee, parking is available. This 3.5-star Hanover hotel is smoke free.

  • 1 building
  • 150 guestrooms or units
  • 7 levels
  • 10000 sq ft of conference space
  • 929 sq m of conference space
  • Built in 2011
  • Dining venue
  • Bar or lounge
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Terrace
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Baltimore Washington International Airport (BWI) (10.1 km / 6.3 mi)
  • Train station: Jessup Station (4.6 km / 2.9 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

The Hotel at Arundel Preserve offers 150 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature down comforters. 40-inch LCD televisions come with satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Hanover hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

  • Pillowtop beds
  • IPod dock
  • HD television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Wheelchair accessible
  • Toothbrush and toothpaste available

Food & Drink

Grillfire Arundel - This restaurant serves brunch and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

  • Casino nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 100 lbs)
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global), Intertek Cristal (3rd party expert - Global), and SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arundel Hotel
  • Arundel Preserve
  • Arundel Preserve Hanover
  • Arundel Preserve Hotel
  • Hotel Arundel
  • Hotel Arundel Preserve
  • Hotel Arundel Preserve Hanover
  • Hotel Preserve
  • Preserve Hotel
  • The At Arundel Preserve
  • The Hotel at Arundel Preserve Hotel
  • The Hotel at Arundel Preserve Hanover
  • The Hotel at Arundel Preserve Hotel Hanover

You should know

  • The Hotel at Arundel Preserve offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.