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"This Hampton Inn truly exhibits great top-down management. The management goes out of their way to provide exemplary service and that philosophy and s ... " More

By a verified traveler on Fri 06 May 2016

Hotel Description

3-star hotel near Boston Medical Center

Close to airport

A stay at this South End hotel places you within half a mile (1 km) of Boston Medical Center and 2 miles (3 km) of Boston Symphony Hall. Northeastern University and Boston Museum of Fine Arts are also within 2 miles (3 km).

Free shuttle, breakfast

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Enjoy the 24-hour fitness center and free full breakfast each morning.

Free Internet, sofa beds

Featuring conveniences like sofa beds and refrigerators, the 175 guestrooms offer free WiFi and free wired Internet, as well as TVs with cable channels. Microwaves, coffee/tea makers, and free weekday newspapers are also available.

Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$92* Per night/room Dec 22 - Dec 23

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible (3x3 Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hampton Inn & Suites Boston Crosstown Center ratings based on 33 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hampton Inn & Suites Boston Crosstown Center

Everyone (12) Couples (2) Family (6)
5 out of 5
Comfortable and clean rooms Convenient to BMC hospital

Posted by on Nov 25, 2019

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Comment from Hotel Management

Nov 26, 2019 by Thea Melluzzo

Thank you for the great rating! We are glad you enjoyed your stay and found your accommodations comfortable.

2 out of 5
When I selected this hotel was for its free shuttle service to and from the airport. It did not state after the free shuttle about it only happens on a limited basis until you book and you have to contact the hotel for more information. I will not stay at this hotel again because misleading statement.

Posted by on Nov 24, 2019

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Comment from Hotel Management

Dec 6, 2019 by Thea Melluzzo

Thank you for taking the time to tell us about your recent stay at our Hampton Inn. I apologize our shuttle times were not properly communicated to you. We will find a clearer way to state this on the site for future guests. Despite this I hope you enjoyed your time in Boston. Thank you again.

2 out of 5
The website is inaccurate. It states there is an airport shuttle which is why we chose this property. There is nothing about the shuttle being done at 8pm. We had to pay $20 for an Uber. We would have stayed somewhere else had we known that. Also, the hotel is right next door to a hospital and the sirens were heard all night.

Posted by on Nov 22, 2019

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Comment from Hotel Management

Dec 6, 2019 by Thea Melluzzo

Thank you for taking the time to tell us about your recent stay at our Hampton Inn. I apologize our shuttle times were not properly communicated to you. We will find a clearer way to state this on the site for future guests. Despite this I hope you enjoyed your time in Boston. Thank you again.

2 out of 5
They did not indicate that the free shuttle only operated on a limited basis. I would had stayed at this hotel for this reason because in the end it will cost me $100 more than one more day of car rental and stay at a cheaper hotel.

Posted by on Nov 18, 2019

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Comment from Hotel Management

Dec 6, 2019 by Thea Melluzzo

Thank you for taking the time to tell us about your recent stay at our Hampton Inn. I apologize our shuttle times were not properly communicated to you. We will find a clearer way to state this on the site for future guests. Despite this I hope you enjoyed your time in Boston. Thank you again.

4 out of 5
I like Hampton inns, they are consistently clean and the staff is helpful and friendly. Only downside was the fire alarm going off and having to walk down 5 flights of stairs. It was a false alarm apparently. Love the coffee bar and cookies. Also a bathroom in the lobby. And free breakfast!

Posted by on Nov 12, 2019

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Comment from Hotel Management

Nov 15, 2019 by Thea Melluzzo

Thank you for your kind feedback. We apologize for the inconvenience of the fire alarm, and hope this did not ruin your stay. We look forward to welcoming you back for future stays.

3 out of 5
We arrived for check in and out reservations were not there on the hotels end. Desk clerk was very rude and wouldn’t accommodate my reservation. We were put into a room with one bed and a pull out couch; with three adults and one child. Found out next day there was rooms available the same as I had reservations for by different desk clerk.

Posted by on Sep 30, 2019

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Comment from Hotel Management

Oct 1, 2019 by Thea Melluzzo

Thank you for taking the time to tell us about your recent stay at our Hampton Inn. I apologize for this misunderstanding, and any frustration it caused. When you have the chance, I would like to learn more about your stay. Please contact the hotel and ask to speak with me. Thank you again for your feedback. Thea Melluzzo General Manager

5 out of 5
Friendly and helpful! Will stay again. Nice big room with amazing air conditioning

Posted by , from Boston on Aug 23, 2019

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Comment from Hotel Management

Aug 30, 2019 by Thea Melluzzo

Thank you for the kind feedback about your recent stay at our Hampton Inn. We look forward to welcoming you back for future stays.

3 out of 5
Noisy outside with police sirens mist of the night

Posted by on Aug 11, 2019

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Comment from Hotel Management

Aug 12, 2019 by Thea Melluzzo

Thank you for taking the time to tell us about your recent stay at our Hampton Inn. Our urban location adjacent to the hospital is convenient for guests in town for appointments, and this does result in the occasional siren. I apologize if this disturbed your stay. Despite this, I hope you enjoyed the rest of your stay in Boston.

4 out of 5

Posted by on Apr 27, 2019

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Comment from Hotel Management

Apr 29, 2019 by Thea Melluzzo

Thank you for the great rating. We look forward to welcoming you back for future stays!

5 out of 5

Posted by on Mar 11, 2019

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Comment from Hotel Management

Apr 2, 2019 by Thea Melluzzo

Thank you for the great rating! We look forward to welcoming you back for future stays.

About the Hampton Inn & Suites Boston Crosstown Center

Location 811 Massachusetts Ave, Boston, MA 02118

Property Features

Hampton Inn & Suites Boston Crosstown Center offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces. You'll find a business center on site. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hampton Inn & Suites Boston Crosstown Center. A roundtrip airport shuttle is free at scheduled times. Parking is available for a fee. This 3-star Boston hotel is smoke free.

  • 1 building
  • 175 guestrooms or units
  • 9 levels
  • Built in 2004
  • Full breakfast (free)
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Sofa bed
  • Refrigerator (on request)
  • Refrigerator
  • Microwave (on request)
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: Boston, MA (BOS-Logan Intl.) (8.2 km / 5.1 mi)
  • Train station: Boston Uphams Corner Station (1.8 km / 1.1 mi)
  • Property shuttles: Free airport shuttle; area shuttle
  • Parking: Self parking, extended parking, and RV/bus/truck parking available for a surcharge

Room Amenities

Hampton Inn & Suites Boston Crosstown Center offers 175 air-conditioned accommodations with video-game consoles and safes. Televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Boston hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and refrigerators can be requested. Housekeeping is provided daily.

  • Pull-out sofa bed
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs available
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast daily from 6 AM to 10 AM.

Hampton Inn & Suites Boston Crosstown Center has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Airport shuttle service is available at scheduled times during limited hours. Fees may apply. Contact the property in advance to get details.

Airport transportation is offered at scheduled times during limited hours. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Cribs (infant beds) are available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Tax ID - C0015540351
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 25 per night
  • Extended parking fee: USD 25 per day
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hampton Inn Boston Crosstown Center
  • Hampton Inn Crosstown
  • Hampton Inn Crosstown Hotel
  • Hampton Inn Crosstown Hotel Boston Center
  • Hampton Inn Boston Crosstown Center Hotel
  • Hampton Inn Crosstown Center Hotel
  • Hampton Inn Crosstown Center
  • Hampton Inn Boston
  • Boston Hampton Inn
  • Hampton Inn & Suites Boston Crosstown Hotel Boston
  • Hampton Inn And Suites Boston Crosstown Center
  • Hampton Inn & Suites Boston Crosstown Center Hotel
  • Hampton Inn & Suites Boston Crosstown Center Boston
  • Hampton Inn & Suites Boston Crosstown Center Hotel Boston

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.