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Hyatt Place Boston/Medford

3-star property
116 Riverside Ave, Medford, MA 1-855-201-7819
3.9 out of 5
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See all 18 travelocity Reviews

"pool was great for grand kid Room was large fit 4 easy " More

By a verified traveler on Wed 22 Feb 2023

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Hotel Description

3-star hotel near Harvard Square

In suburbs

Within 6 miles (10 km) of this hotel, you'll find Harvard Square and TD Garden. Faneuil Hall Marketplace is within 6 miles (10 km) and Hynes Convention Center is within 9 miles (15 km).

Free breakfast

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour gym and free buffet breakfast each morning.

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max
$184* Per night/room Jul 2 - Jul 3

Room, 1 King Bed with Sofa bed, Accessible (Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds (High Floor)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Hyatt Place Boston/Medford ratings based on 18 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hyatt Place Boston/Medford

Everyone (6) Couples (3) Family (7)
4 out of 5
pool was great for grand kid Room was large fit 4 easy

Posted by on Feb 22, 2023

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Comment from Hotel Management

Feb 23, 2023 by Anthony AN

Hello Jim,Thank you for completing the Survey regarding your recent stay at our hotel. We hope to see you again in the near future.Best Regards,Hyatt Place Medford team

5 out of 5
Everything we needed fir a good nights rest after a long day driving and visiting family at a difficult time in our family. Thank you

Posted by on Feb 13, 2023

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Comment from Hotel Management

Feb 14, 2023 by Anthony AN

Hello Judith,Thank you for taking the time to let us know how your stay went! We genuinely appreciate your business and feedback and we hope to see you again in the future. Best Regards, Hyatt Place Medford team

4 out of 5
The lady that tended for breakfast was great! Some didn’t like her strictness for closing the area but rules are rules. Too many people were showing up when breakfast was schedule to end (so just don’t wait until last minute). The Managment need training. I know everyone deserves a break but to leave the resort with no manager for two weeks is unacceptable! We couldn’t even get coins to wash! Had to check neighboring business and were turn down by many! Some of staff did their best but you can tell the ones that were taking the mentality of the Managment. They were inconsiderate to our flight being canceled (due to weather) but wanted us to understand their handicap of lack of management! I’ve been in customer service all my life and know that our situation (which happens a lot) could have been handled better with proper management training in customer service! The hotel is scheduled to undergo renovation in a few months and you can tell that the building/rooms need it. Despite the inconveniences 3 of the staff made it worth it and I would bring my family if 6 back if they are still here!

Posted by on Jan 1, 2023

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Comment from Hotel Management

Jan 5, 2023 by Anthony AN

Hello Alkin,Thank you very much for letting us know how your stay went at our hotel. Here at Medford location, we are well known for our exceptional customer service and we always look for improvement. We would like to clarify that our front office manager was available on property during your entire stay, while upper management was not available. We apologize for any miscommunication and inconvenience that may have resulted due to that.In regards to your reservation, we take weather condition and flight cancelation into consideration. However, we refer back our guest to the third party for any modification to the reservation since you reservation type is a contract between the hotel and the third party. Therefore, any adjustments from our end cannot be conducted. It was a pleasure serving you and we look forward to see you again in the near future.Best Regards,Hyatt Place Medford team.

5 out of 5
The staff was absolutely amazing and they had a great breakfast!

Posted by on Dec 24, 2022

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Comment from Hotel Management

Jan 4, 2023 by Anthony AN

Hello Alana,Thank you for completing the Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We greatly appreciate your words and they will be celebrated with the entire team. Best Regards, Hyatt Place Medford team

5 out of 5
The staff was so very friendly and helpful.

Posted by , from Beaver Dam on Nov 17, 2022

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Comment from Hotel Management

Nov 19, 2022 by Anthony An

Hello Thomas,Thank you for taking the time to let us know how your stay went! We genuinely appreciate your business and feedback and we hope to see you in the future. Best Regards, Hyatt Place Medford team

3 out of 5
No roon service

Posted by on Oct 2, 2022

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Comment from Hotel Management

Oct 6, 2022 by Anthony AN

Hello Ricardo,Thank you for completing the Survey regarding your recent stay at our hotel. Unfortunately we do not provide room service at our hotel. Housekeeping stay over services are offered by guest's request.We hope to see you again. Best Regards, Hyatt Place Medford team

2 out of 5
I absolutely loved that it was in a historic part of town. I did not love the fact that there was a black spider in my bed when I pulled the sheets back I also did not love the fact that was cobwebs hanging from the ceiling all over the place. The TV was in analog only and there was only 16 channels I ended up watching Netflix on my tablet instead of being able to watch the hotel TV because there was nothing on that would come in that was decent. The rooms were not sanitary I'm glad that I bring my own cleaning wipes and actually clean the room because the door handles the shower door nothing had been washed there were actual children's fingerprints on the headboard there was a layer of dust all across the top of the lights and the TV and the headboard. Very disappointed for the amount of money that I spent the pool area looked terrible nobody was swimming. Was a very disappointing stay. The coffee pot was a disaster it wasn't even a Keurig. I have had many a Starbucks coffee in my life and supposedly this place served Starbucks. Well if you order decaf Starbucks they make you a instant coffee and charge you $3 and some change for it? I should have just drank the complimentary coffee in the breakfast area that tasted just as bad. I really had higher expectations. And there really wasn't a whole lot to do even though the reviews said there was plenty of shops to go to. Driving was a pain and to navigate the train was terrifying. Don't stay here if you need to the hospital.

Posted by on Jun 30, 2022

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Comment from Hotel Management

Jul 1, 2022 by Anthony Abi-Nader

Thank you for completing the Survey regarding your recent stay at our hotel. We apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. We will investigate with the staff and try to look for more answers. It is our hope that you give us another opportunity to serve you. Again, We apologize for the inconvenience during your stay and hope to see you during your next visit. Best regards, Hyatt Place Medford team

3 out of 5
$12 parking fee would've been nice to know ahead of time. Feel ripped when there's no choice

Posted by on Apr 16, 2022

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Comment from Hotel Management

Jul 1, 2022 by Anthony Abi-Nader

Hello Cyndie, Thank you for completing the Survey regarding your recent stay at our hotel. We would like to clarify that the parking fee is listing on all extranets, third party websites and our website. We hope to see you again. Hyatt Place Medford team

5 out of 5
Amy, the front desk rep, who checked me in was so helpful and kind. I enjoyed my stay!

Posted by on Oct 22, 2021

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5 out of 5
The desk clerk, Raymond was excellent. Always friendly and helpful. Quite rare in Boston area.

Posted by , from SHAWNEE on Aug 31, 2021

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Comment from Hotel Management

Sep 3, 2021 by Hyatt Place Boston Medford

Hello, We are happy to hear you had a positive experience at our hotel! We value your input and encourage you to let us know more details about your experience with us. Thanks, Hyatt Place Boston Medford

About the Hyatt Place Boston/Medford

Location 116 Riverside Ave, Medford, MA 02155

Property Features

Hyatt Place Boston/Medford offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 900 square feet (84 square meters) and includes conference space. The business-friendly Hyatt Place Boston/Medford also features multilingual staff, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee. This 3-star Medford hotel is smoke free.

  • 1 building
  • 158 guestrooms or units
  • 8 levels
  • 900 sq ft of conference space
  • 84 sq m of conference space
  • Built in 1998
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • DVD player

Internet

Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: West Medford Station (2.6 km / 1.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hyatt Place Boston/Medford offers 158 accommodations with coffee/tea makers and designer toiletries. Accommodations offer separate sitting areas and include sofa beds. Beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers. This Medford hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Sitting area
  • Pull-out sofa bed
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Housekeeping (on request)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Hyatt Place Boston/Medford has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Casino nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs per pet)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - C0005891760

This property accepts credit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is C0005891760. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • State tax ID - C0005891760
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 3
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: USD 12 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place Boston/Medford
  • Hyatt Place Boston/Medford Hotel
  • Hyatt Place Boston/Medford Hotel Medford
  • Hyatt Place Boston/Medford Medford

You should know

  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.