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"Parking was free. Free shuttle to many places. Great location for the Rock and Roll Hall of Fame. " More

By a verified traveler on Sat 05 Oct 2019

Hotel Description

3.5-star hotel near Rock and Roll Hall of Fame

Heart of Cleveland

Within a 10-minute walk of this Downtown Cleveland hotel, you'll find Rock and Roll Hall of Fame and Cleveland Convention Center. FirstEnergy Stadium and Great Lakes Science Center are also within half a mile (1 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. There's a 24-hour fitness center on site, and a 24-hour front desk and a coffee shop are also provided.

Free Internet, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 379 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Room service, free weekday newspapers, and hair dryers are also available.

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$93* Per night/room Oct 27 - Oct 28

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

One Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

DoubleTree by Hilton Cleveland Downtown - Lakeside ratings based on 17 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Cleveland Downtown - Lakeside

Everyone (13) Business (1) Family (4)
4 out of 5

Posted by on Oct 19, 2020

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Comment from Hotel Management

Oct 21, 2020 by bryce

thank you for your feedback

2 out of 5
After we went to sleep, we were awoken abruptly by someone trying to open the connecting door to the neighboring suite. They tried to forcibly push the door open multiple times. We called the front desk and at first, they said they were fully booked for our room type, but finally offered a smaller room on another floor. It was an upsetting experience and a big inconvenience to move rooms late at night after a long drive that day. I will not stay at a DoubleTree - Hilton hotel ever again.

Posted by , from Northampton, MA on Jul 13, 2020

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Comment from Hotel Management

Jul 13, 2020 by A. Streeter

Hello, We value your feedback and have urgently addressed the issues described. It is our goal to provide the best service and accommodation possible and your feedback will truly assist us with achieving our goal.

1 out of 5

Posted by on Feb 16, 2020

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Comment from Hotel Management

Feb 18, 2020 by A. Streeter

Hello, Thank you for your rating and We would like to extend our sincere apology for all inconveniences experienced and for falling short in meeting your expectation.

5 out of 5

Posted by on Nov 11, 2019

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Comment from Hotel Management

Nov 11, 2019 by A. Streeter

Hello, Thank you for your rating and we look forward to you coming back in stay with us. Have a wonderful day!

5 out of 5
Parking was free. Free shuttle to many places. Great location for the Rock and Roll Hall of Fame.

Posted by on Oct 5, 2019

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Comment from Hotel Management

Oct 6, 2019 by A. Streeter

Good morning, Thank you for taking the time to share your experience and we look forward to you staying with us in the future. Have a wonderful day!

4 out of 5

Posted by on May 7, 2019

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Comment from Hotel Management

May 8, 2019 by A. Streeter

Thank you for staying with us at The Doubletree Cleveland. We greatly appreciate your rating and we look forward to welcoming you back in the future. Have a great day!

5 out of 5
I have to say that this was an very great experience. The hotel should be extremely proud of their employees because every encounter was a great one. Each person i dealt with was very friendly, nice and knowledgeable. Great great place. The only thing i would say is that the pool was not heated and therefore pretty cold. But hot tub was hot!

Posted by on Apr 22, 2019

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Comment from Hotel Management

Apr 22, 2019 by Angeline FOM

Thank your for taking the time to give us feedback. We hope to see you again in the future!

4 out of 5
I liked the touch with the free cookies at sign-in. Very conveniently located if one wants to visit the Rock and Roll Hall of Fame.

Posted by on Apr 1, 2019

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Comment from Hotel Management

Apr 1, 2019 by Angeline FOM

Thank you for taking the time to give us feedback. We are glad you enjoyed your stay.

1 out of 5
Bed bugs in the room and it wasn't very clean staff was helpful and tried to accommodate

Posted by on Jan 1, 2019

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Comment from Hotel Management

Jan 12, 2019 by A.Streeter

Good morning, We are so sorry regarding a bug issue. We thank you for your feedback. Have a Great day!

5 out of 5
Very good location. Walking distance to several things to do. Shuttle service was excellent! Drivers were very funny, friendly and helpful.

Posted by , from Kansas on Nov 6, 2018

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Comment from Hotel Management

Nov 7, 2018 by A. Streeter

Hello, Thank you for taking the time to rate your experience, We are happy to hear our location was very good. We look forward to welcoming you back in the future.

About the DoubleTree by Hilton Cleveland Downtown - Lakeside

Location 1111 Lakeside Avenue E, Cleveland, OH 44114

Renovations + Closures

The following facilities or services will be unavailable from June 25 2020 to December 31 2020 (dates subject to change):

  • Swimming pool

Property Features

DoubleTree by Hilton Cleveland Downtown - Lakeside offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. There's an onsite business center. Event space at this hotel measures 10347 square feet (961 square meters) and includes conference space. The business-friendly DoubleTree by Hilton Cleveland Downtown - Lakeside also features multilingual staff, coffee/tea in a common area, and laundry facilities. For a fee, parking is available. This 3.5-star Cleveland hotel is smoke free.

  • 379 guestrooms or units
  • 17 levels
  • 10347 sq ft of conference space
  • 961 sq m of conference space
  • Built in 1974
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Hopkins Intl. Airport (CLE) (20.7 km / 12.9 mi)
  • Train station: Cleveland Station (2.2 km / 1.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

DoubleTree by Hilton Cleveland Downtown - Lakeside offers 379 accommodations with coffee/tea makers and complimentary weekday newspapers. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Cleveland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:30 AM.

Stadium 3 Bar and Grill - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Noise-free rooms not guaranteed
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 15.00 for adults and USD 7.50 for children (approximately)
  • Self parking fee: USD 20 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Cleveland Downtown
  • DoubleTree Cleveland Downtown Lakeside
  • DoubleTree Hilton Cleveland Downtown
  • DoubleTree Hilton Cleveland Downtown Lakeside
  • DoubleTree Hilton Lakeside
  • DoubleTree Hilton Lakeside Hotel
  • DoubleTree Hilton Lakeside Hotel Cleveland Downtown
  • DoubleTree Lakeside
  • DoubleTree Hilton Cleveland Downtown Lakeside Hotel
  • DoubleTree by Hilton Cleveland Downtown - Lakeside Hotel
  • DoubleTree by Hilton Cleveland Downtown - Lakeside Cleveland

You should know

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.