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Hilton Cincinnati Netherland Plaza

4-star property
35 W 5th St, Cincinnati, OH 1-855-201-7819
3.7 out of 5
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See all 43 travelocity Reviews

"Love the Netherland Hotel but still bothered that hotel front desk do not wear masks to protect their customers. " More

By a verified traveler on Mon 20 Dec 2021

Points Of Interest

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Hotel Description

4-star historic hotel near Heritage Bank Center, connected to a shopping center

City center retreat

A stay at this Downtown Cincinnati hotel places you steps from Fountain Square and within a 10-minute walk of Duke Energy Convention Center. Aronoff Center for the Arts and Taft Theatre are also within half a mile (1 km).

Multiple dining options

This smoke-free hotel features 2 restaurants, a bar/lounge, and A 24-hour gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Self parking, a hair salon, and dry cleaning are also offered.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 561 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with satellite channels. Other amenities include MP3 docks, room service, and coffee/tea makers. Housekeeping is available on request.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$126* Per night/room Feb 5 - Feb 6

King Whirlpool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Queen Junior Suite

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

King Mini Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Queen Standard

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hilton Cincinnati Netherland Plaza ratings based on 43 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hilton Cincinnati Netherland Plaza

Everyone (13) Couples (12) Family (14)
5 out of 5
Ok

Posted by on Jan 16, 2022

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Comment from Hotel Management

Jan 18, 2022 by Fares

Thank you for your feedback .

5 out of 5
Love the Netherland Hotel but still bothered that hotel front desk do not wear masks to protect their customers.

Posted by , from Columbus on Dec 20, 2021

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Comment from Hotel Management

Dec 24, 2021 by Fares

Thank you for your feedback .

1 out of 5
The lobby was nice. Rooms small and out dated. Walls falling apart. Customer service was horrible. No hot water for 2 days. Price was insane for what you got.

Posted by on Dec 13, 2021

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Comment from Hotel Management

Dec 18, 2021 by Fares

Please accept our apologies and thank you for your feedback .

1 out of 5
There was no hot water which is completely unacceptable. It ruined my weekend

Posted by on Dec 13, 2021

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Comment from Hotel Management

Dec 18, 2021 by Fares

Thank you for your feedback .

5 out of 5
Victoria at the front desk was amazing. Helpful in so many ways and so many situations. Deeply appreciative.

Posted by , from ATHENS on Dec 11, 2021

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Comment from Hotel Management

Dec 18, 2021 by Fares

Thank you for your feedback .

5 out of 5
Great Location!

Posted by on Nov 9, 2021

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Comment from Hotel Management

Nov 9, 2021 by Fares

Thank you , looking forward to hosting you again soon.

1 out of 5

Posted by on Oct 17, 2021

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3 out of 5
Room needed a good cleaning. No ice bucket. Ice machine did not work. No Kleenex. For $220.00 a nite plus taxes very disappointing.

Posted by on Oct 12, 2021

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Comment from Hotel Management

Oct 20, 2021 by Fares

Thank you for your feedback , we appreciate it , looking forward to hosting you again soon .

2 out of 5
They need to clean their rooms. My spouse and walked into a dusty room and a bed that had the previous guest’s hair in the sheets.

Posted by on Oct 11, 2021

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Comment from Hotel Management

Oct 20, 2021 by Fares

I want to sincerely apologize for the negative experience that you had with us. We take great pride in giving our 100% every day to provide excellent service to every Guest, but in this instance, we failed , For that, we are extremely sorry. Going forward, we are going to take steps to ensure that this situation does not happen again. I want to sincerely thank you for bringing this issue to our attention. We are always to improve our customer service, and your feedback is essential to that process.

1 out of 5
Close to the bengals stadium, craft brewery’s were a lot of fun. Thought the condition of the room was simply filthy - stained bedspreads, dirty windows and desk glass top, thought the price of the room was $174 but upon checkout it was $274.00 > this shouldn’t be a mystery as the price of the all local, state and city fees should be listed in the price of the room!!!

Posted by on Oct 11, 2021

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Comment from Hotel Management

Oct 20, 2021 by Fares

I want to sincerely apologize for the negative experience that you had with us. We take great pride in giving our 100% every day to provide excellent service to every Guest, but in this instance, we failed , For that, we are extremely sorry. Going forward, we are going to take steps to ensure that this situation does not happen again. I want to sincerely thank you for bringing this issue to our attention. We are always to improve our customer service, and your feedback is essential to that process.

About the Hilton Cincinnati Netherland Plaza

Location 35 W 5th St, Cincinnati, OH 45202

Renovations + Closures

The following facilities or services will be unavailable from March 11 2021 to January 1 2022 (dates subject to change):

  • Spa tub
  • Swimming pool

Property Features

There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. Public spaces have free WiFi and wired Internet. Event space at this hotel measures 40,000 square feet (4 square meters) and includes conference space. A 24-hour health club, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton Cincinnati Netherland Plaza. Parking is available for a fee. This 4-star Cincinnati hotel is smoke free.

  • 561 guestrooms or units
  • 29 levels
  • 2 dining venues
  • 40,000 sq ft of conference space
  • 4 sq m of conference space
  • Built in 1931
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Cincinnati Union Terminal (2.8 km / 1.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Cincinnati Netherland Plaza offers 561 accommodations with MP3 docking stations and safes. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with premium satellite channels and pay movies. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. This Cincinnati hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • Bathrooms are partially open
  • Pillowtop beds
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 10:30 AM.

Orchids at Palm Court - This fine-dining restaurant specializes in international cuisine and serves dinner only. Reservations are required.

The Grille at Palm Court - This restaurant specializes in American cuisine and serves breakfast, brunch, and lunch. Reservations are required. Open daily.

The Bar at Palm Court - This cocktail bar serves dinner and light fare. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Golfing nearby
  • Fitness classes on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25.00 per pet, per day
  • Only dogs are allowed
  • Weight limit: 30 lbs
  • Service animals are exempt from fees

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host.This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 3
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 20.95 and USD 44.95 per person (approximately)
  • Covered self parking fee: USD 21.00 per night
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Cincinnati Netherland Plaza
  • Hilton Netherland
  • Hilton Netherland Hotel
  • Hilton Netherland Hotel Cincinnati Plaza
  • Netherland Hilton
  • Cincinnati Hilton
  • Hilton Cincinnati Netherland Plaza Hotel Cincinnati
  • Hilton Cincinnati Netherland Plaza Ohio
  • Hilton Hotel Cincinnati
  • Hilton Netherland Plaza Hotel Cincinnati
  • Hilton Cincinnati Netherland Plaza Hotel
  • Hilton Netherland Plaza Hotel
  • Hilton Netherland Plaza
  • Hilton Cincinnati Netherland Plaza Hotel
  • Hilton Cincinnati Netherland Plaza Cincinnati
  • Hilton Cincinnati Netherland Plaza Hotel Cincinnati

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

The property is a member of Historic Hotels of America.

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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.