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Hampton Inn Cleveland Downtown

3-star property
1460 E 9th St, Cleveland, OH 1-855-201-7819

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4.0 out of 5
Very good!
See all 21 Travelocity Reviews

"Computers down when trying to check in, but staff was friendly & held bag til we came back. Walls are very thin & can hear every conversation like the ... " More

By a verified traveler on Sun 21 Mar 2021

Points Of Interest

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Hotel Description

3-star hotel near Free Stamp

Downtown Cleveland stay

Within a 10-minute walk of this Gateway District hotel, you'll find Free Stamp and Cleveland Public Auditorium. Huntington Convention Center of Cleveland and Rocket Mortgage FieldHouse are also within half a mile (1 km).

Free breakfast

This hotel doesn't skimp on freebies - guests receive free on-the-go breakfast and free WiFi. Traveling on business? Take advantage of the 24-hour business center, express check-out, and valet parking. There's a fitness center on site, and a 24-hour front desk and a snack bar/deli are also provided.

Free Internet, LCD TVs

The 194 guestrooms offer free WiFi and free wired Internet, LCD TVs with cable channels, and coffee/tea makers. Other amenities include free local calls, hair dryers, and safes.

1 KING HEARING ACCESSIBLE NONSMOKING

Bed Count 1 King Bed Maximum Occupancy 2 Max
$91* Per night/room Apr 18 - Apr 19

2 QUEENS NONSMOKING

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

2 QUEENS SUITE W/SOFABED NONSMOKING

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

1 KING MOBILITY/HEARING ACCESS W/TUB NONSMOKING

Bed Count 1 King Bed Maximum Occupancy 2 Max

1 KING MOBILITY/HEARING ACC RI SHOWER NOSMOKING

Bed Count 1 King Bed Maximum Occupancy 2 Max

2 QUEENS MOBILITY/HEARING ACCESS TUB SUITE NS

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Hampton Inn Cleveland Downtown ratings based on 21 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hampton Inn Cleveland Downtown

Everyone (10) Couples (5) Family (9)
3 out of 5
Computers down when trying to check in, but staff was friendly & held bag til we came back. Walls are very thin & can hear every conversation like the neighbors are in your own room. Breakfast was boxed to go but had to ask where it was, since signs said times only and not available where posted. Ice machine was broke on our floor. Had to call front desk 2x about excessive loudness of neighbors after 1030pm before they did anything. Blood splatter on the wallpaper & ceiling in the bathroom is gross, but everything else was very clean.

Posted by on Mar 21, 2021

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Comment from Hotel Management

Mar 22, 2021 by GM

Dear Anonymous, I appreciate you taking the time to write this review. Your feedback is helpful and will be shared with our team. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect and deserve. The details definitely do make a trip and we regret we missed the mark. Your feedback provides many areas that we can work on in order to improve our guest experience. We would love another opportunity to serve you. Sincerely, Lou Bober General Manager

2 out of 5
I didn’t like the experience at the front desk. The front person was very rude and ignored my concerns and questions.

Posted by on Feb 28, 2021

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Comment from Hotel Management

Mar 1, 2021 by GM

Dear Traveler, We appreciate you taking the time to share your experience. My sincere apologies you found our associates unhelpful and insincere. We strive to provide sincere hospitality and we clearly missed the mark. Thank you for your honest feedback which we will use to foster improvement; for that reason, we hope to see you on a return trip. Sincerely, Lou Bober General Manager

5 out of 5

Posted by on Dec 21, 2020

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Comment from Hotel Management

Dec 22, 2020 by GM

Dear Anonymous, I'm glad that all facets of your stay exceeded your expectations. We can't thank you enough for staying with us and hope to host you again in the near future. Best, Lou Bober General Manager

4 out of 5

Posted by on Nov 4, 2020

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Comment from Hotel Management

Nov 6, 2020 by GM

Dear Anonymous, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Lou Bober General Manager

1 out of 5
They did have a great breakfast mold on my yogurt. The room was definitely smaller than the picture showed. They tried charging my card 6 different small charges. Small charges. Something is up

Posted by , from Woodville on Sep 13, 2020

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Comment from Hotel Management

Sep 17, 2020 by GM

Dear Deb, Thank you for taking the time to share your review. I'm very sorry about our expired yogurt. Upon check-in a credit card is required for room, tax & incidentals; an authorization occurs to be sure funds are available, but the card is not charged. The balance of this authorization is released upon your departure. I’m sorry that this was not effectively communicated and for any frustration caused. Again, on behalf of the staff and management - I offer our apologies. Sincerely, Lou Bober General Manager

5 out of 5
Some of the pillow-covers were crumpled etc. I hope they were fresh! Thanks.

Posted by on Jan 2, 2020

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5 out of 5
Close to the stadium and food and you can walk to most places.

Posted by on Nov 11, 2019

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5 out of 5
We liked the proximity to downtown and events. The parking situation could be improved as well as available seating in the breakfast area.

Posted by on Oct 28, 2019

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4 out of 5

Posted by on Sep 17, 2019

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3 out of 5
The breakfast 'buffet' was skimpy and unappetizing..

Posted by on Sep 3, 2019

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Comment from Hotel Management

Sep 3, 2019 by GM

Dear Anonymous, Thank you for your time in reviewing our hotel. We strive to provide a WOW experience, so I regret that your visit was just okay. I'm sorry that our complimentary breakfast was not to your liking. We appreciate your patronage and hope to impress on a return visit. Sincerely, Lou Bober General Manager

About the Hampton Inn Cleveland Downtown

Location 1460 E 9th St, Cleveland, OH 44114

Property Features

There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Event space at this hotel measures 1200 square feet (111 square meters) and includes conference space. The business-friendly Hampton Inn Cleveland Downtown also features a fitness center, coffee/tea in a common area, and complimentary newspapers in the lobby. Parking is available for a fee. This 3-star Cleveland hotel is smoke free.

  • 1 building
  • 194 guestrooms or units
  • 14 levels
  • 1200 sq ft of conference space
  • 111 sq m of conference space
  • Built in 1998
  • To-go breakfast (free)
  • Deli
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Cleveland Station (2.5 km / 1.5 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hampton Inn Cleveland Downtown offers 194 accommodations with safes and coffee/tea makers. 25-inch LCD televisions come with premium cable channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Bathrooms are partially open
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 10 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 37.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 34 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cleveland Downtown Hampton Inn
  • Hampton Inn Cleveland Downtown
  • Hampton Inn Hotel Cleveland Downtown
  • Cleveland Hampton Inn
  • Hampton Inn Cleveland Downtown Hotel Cleveland
  • Hampton Inn Cleveland Downtown Ohio
  • Hampton Inn Cleveland Downtown Hotel
  • Hampton Cleveland Cleveland
  • Hampton Inn Cleveland Downtown Hotel
  • Hampton Inn Cleveland Downtown Cleveland
  • Hampton Inn Cleveland Downtown Hotel Cleveland

You should know

  • Up to 2 children 17 years old and younger stay free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.