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Hawthorn Suites by Wyndham Cincinnati Northeast/Mason

2.5-star property
9369 Waterstone Blvd, Loveland, OH 1-855-201-7819
3.5 out of 5
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See all 12 travelocity Reviews

"Location, helpful staff " More

By a verified traveler on Mon 25 Oct 2021

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Hotel Description

Hotel perfectly located for exploring Landen

Landen stay

Your stay at this Landen hotel places you within 3 miles (5 km) of Governor's Plaza and Deerfield Towne Center. Kings Island and Arbor Square are also within 6 miles (10 km).

Free perks

This hotel features a 24-hour gym and a seasonal outdoor pool. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Studio Suite, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
$64* Per night/room Mar 27 - Mar 28

Suite, 2 Queen Beds, Accessible, Non Smoking (Tub w/ Grab Bars)

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Studio Suite, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Studio Suite, 1 Queen Bed, Accessible, Non Smoking (Mobility/Hearing Impaired)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hawthorn Suites by Wyndham Cincinnati Northeast/Mason ratings based on 12 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hawthorn Suites by Wyndham Cincinnati Northeast/Mason

Everyone (3) Couples (4) Family (7)
5 out of 5

Posted by on Aug 16, 2022

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1 out of 5

Posted by on Mar 5, 2022

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5 out of 5
Location, helpful staff

Posted by , from Greenwood on Oct 25, 2021

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Comment from Hotel Management

Nov 22, 2021 by Management Team

Thank you Amy for your wonderful review and for the fantastic top score. We really appreciate your feedback as well as your business. We hope we continue to have you as our guest in the future!

5 out of 5
it is a great place to stay deeffinatilyt need to get the full breakfast back soon .. an awning on the patio grill would be sweet🔥

Posted by on Aug 30, 2021

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Comment from Hotel Management

Sep 7, 2021 by Management Team

Thank you Brett for the amazing review and the fantastic top score. We truly appreciate your comments and will work on getting the full breakfast back and will look into getting the awning in place. See you very soon. Best wishes,

2 out of 5
It was dirty and there were 2 drunk guys drinking outside the lobby on the picnic table. This place is more like a cheap apartment than a decent hotel. It was also very loud all night. I would never stay there again.

Posted by on May 23, 2021

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Comment from Hotel Management

May 25, 2021 by Management Team

Dear Valued guest, we really appreciate you taking the time to share your experience with us and letting us know about these issues. I assure you that we will look into these things that you have brought to our attention and make any possible corrections. We hope that you will give us another try the next time that you're in the area. Best Wishes

5 out of 5
Polite, friendly staff.

Posted by on May 15, 2021

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Comment from Hotel Management

May 17, 2021 by Management Team

Dear valued guest, thank you for sharing your feedback and for the amazing top score, we truly appreciate it. We are all so delighted that you had a wonderful experience with us and enjoyed your stay. My super friendly team team are all so chuffed to hear your lovely comments. We hope to see you again very soon. Best wishes

2 out of 5
It was a nice room but we requested a room that was handicap accessible. We got a regular room and my wife was unable to get to the bed and barely able to get into the bathroom.

Posted by on Apr 19, 2021

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Comment from Hotel Management

Apr 19, 2021 by Management Team

Dear valued guest, thank you for taking the time to leave us a review. I apologize for the issues with the room allocation and the inconvenience. Please let me assure you that I am working with my front desk team to review our staff training. I hope you will give us another opportunity in the future. Best Wishes

2 out of 5
I reserved a no smoking suite but rooms and the AC unit smelled like smoke. There was a partially used bar of soap in the bathroom sink area. The hotel did not have breakdast like the website said and no one said anthing about it being cancelled at check in. Extremely dissapointing for what i paid. The last Motel 6 i stayed at was better

Posted by , from Louisville, KY on Aug 10, 2020

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Comment from Hotel Management

Aug 11, 2020 by Management Team

Dear David, thank you for taking the time to leave us a review, we appreciate your time. I am saddened to hear that you did not have a great stay with us and the room was not cleaned properly. We appreciate your feedback and we are looking at this internally to prevent future occurrence.. Thank you again for sharing your concerns with us. We hope you will give us another opportunity in the future. Regards

5 out of 5
This a great place to stay. Near shopping, food, and Kings Island. Studio apatments are nice and clean and have a full studio kitchen. When there was a leak in our room upon checkin, they moved us to another room and maintenance went to fix the issue immediately. Staff is friendly and accomodating. Unfortunately with COVID, there was no breakfast included.

Posted by , from Indiana on Aug 6, 2020

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Comment from Hotel Management

Aug 6, 2020 by Management Team

Thank you CJ for an amazing review and for giving us the top score. I am so pleased that you had a fantastic stay with us and enjoyed our luxurious suite. My team are so chuffed to hear such lovely feedback and that we were able to address your concerns promptly. We hope to see you again. Best Wishes

2 out of 5
No additional supplies available - including paper towel.

Posted by , from Atlanta, GA on Jun 23, 2020

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Comment from Hotel Management

Jun 23, 2020 by Management Team

Dear Robert, Thank you for taking the time to leave us some feedback. I am sorry that on this occasion we provided a less than highly satisfactory service, please rest assured this is not typical of our hotel. We do hope that you will give us another opportunity. Best Wishes

About the Hawthorn Suites by Wyndham Cincinnati Northeast/Mason

Location 9369 Waterstone Blvd, Loveland, OH 45249

Property Features

Hawthorn Suites by Wyndham Cincinnati Northeast/Mason offers its guests a 24-hour fitness center and a seasonal outdoor pool. Public spaces have free WiFi. You'll find a 24-hour business center on site. Free breakfast is available daily. Tour/ticket assistance, barbecue grills, and gift shops/newsstands are also featured at the business-friendly Hawthorn Suites by Wyndham Cincinnati Northeast/Mason. Self parking is free. This Loveland hotel is smoke free.

  • 94 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Tour and ticket information
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Hawthorn Suites by Wyndham Cincinnati Northeast/Mason offers 94 accommodations with safes and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. 37-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations with hydromassage showerheads, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room kitchen
  • Sitting area
  • Pull-out sofa bed
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Hydromassage showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

Guests are served free on-the-go breakfast on weekdays from 6:00 AM to 8:00 AM and on weekends from 7:00 AM to 9:00 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 18 years old are not allowed in the fitness facility without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 15 per pet, per night (maximum USD 3 per stay), plus a deposit of USD 100 per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 25 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas for unvaccinated guests. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Masks are compulsory at the property for guests without full COVID-19 vaccination
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay
  • Cleaning deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 15 per pet, per night (maximum USD 3 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Marriott TownePlace Suites Cincinnati Northeast
  • TownePlace Suites Marriott Cincinnati Northeast
  • TownePlace Suites Marriott Hotel Cincinnati Northeast
  • TownePlace Suites Marriott Cincinnati Northeast Aparthotel
  • TownePlace Suites Marriott Cincinnati Northeast/Mason Aparthotel
  • TownePlace Suites Marriott Northeast/Mason Aparthotel
  • TownePlace Suites Marriott Cincinnati Northeast/Mason
  • TownePlace Suites Marriott Northeast/Mason
  • TownePlace Suites by Marriott Cincinnati Northeast
  • Towne Suites riott eastMason
  • Hawthorn Suites by Wyndham Cincinnati Northeast/Mason Hotel
  • Hawthorn Suites by Wyndham Cincinnati Northeast/Mason Loveland

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.