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"The property was fine. The staff could use some work. " More

By a verified traveler on Mon 15 Jul 2019

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Hotel Description

Hotel perfectly located for exploring Northland

Northland stay

With a stay at this Northland hotel, you'll be within 2 miles (3 km) of Anheuser-Busch Brewery and 6 miles (10 km) of Polaris Fashion Place. Sharon Woods Park and Westerville Mini-Golf are also within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free continental breakfast, free WiFi, and free self parking. Traveling for business? Take advantage of the business center, laundry service, and conference space. Enjoy the gym and conveniences like a 24-hour front desk and laundry facilities.

1 King Bed Non-Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$54* Per night/room Oct 11 - Oct 12

Luxury 1 King Bed with Hot Tub Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard 2 Queen Bed Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Deluxe 2 Queen Bed Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Comfort 2 Double Beds, Non-Smoking

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Comfort 2 Queen Bed Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Norwood Inn & Suites North Conference Center ratings based on 24 Verified Reviews

Review Summary
1.7 out of 5 1.5 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 2.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 1.5 out of 5.0

Guest reviews for Norwood Inn & Suites North Conference Center

Everyone (7) Couples (7) Family (9)
1 out of 5

Posted by on Aug 9, 2023

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Comment from Hotel Management

Aug 12, 2023 by Lia

Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.

1 out of 5
Check in was at 3 and we did not get a key to our room until 4:50 which made us late to our event. When i voiced my concern i was threatened by a staff member who told me they would just cancel my room knowing everything was booked in Columbus. Staff did not have any identification, no receipt was ever given. The rooms were disgusting, did not get the room i booked, and we watched a rat walking around the outside of the building under the cars. Horrible experience and we left prior to check out time and dod not eat the breakfast.

Posted by on Aug 7, 2023

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Comment from Hotel Management

Aug 24, 2023 by Lia

Dear Guest,This is not the level of service we aim to provide, and I apologize for the multiple issues you encountered. Rest assured, we take your comments seriously and will address these matters with our team to prevent similar incidents in the future. Your comfort and satisfaction are important to us. We look forward to welcoming you back to our hotel in the future where we ensure all your expectation are fulfilled.

1 out of 5
This place was terrible! Unprepared for check in’s. Waited over an hour just to get keys. Rude staff. Room was filthy and had bugs on dresser. Door didn’t close well. I could go on…. Terrible!!

Posted by , from Minerva on Aug 7, 2023

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Comment from Hotel Management

Aug 23, 2023 by Lia

Dear Guest,I'm sorry to hear about your negative experience at this place. It's disappointing when the check-in process is unorganized and causes delays. The behavior of the staff is also understandably concerning. Thank you for sharing your feedback, whereas we will make sure that next stay will be more comfortable and all the issue that you had stated is been reported to the concerned team to make further changes.

2 out of 5
All the door locks to the outside were broken. Ice machine was broken. Pool was down.

Posted by on Jul 10, 2023

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Comment from Hotel Management

Jul 10, 2023 by Lia

Dear Guest, We apologize for the inconvenience caused due to the broken door locks, ice machine, and pool. Our team is working diligently to resolve these issues as soon as possible for a better experience during your stay.

1 out of 5
Everything was dirty or broken. Found a broken fingernail and found a couple pill bottles. Broken window out in the parking lot “glass in one of the parking spots. Would not come back here.

Posted by on Jun 4, 2023

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Comment from Hotel Management

Jun 4, 2023 by Gaby

Dear Guest,Thank you for taking the time to submit this review.It's unfortunate that we were not able to meet up your expectations. We will investigate the matter instantly and assure that the same will not be repeated. We are assuring to meet your expectations in your future stay.

1 out of 5
Wher

Posted by on Jan 14, 2023

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Comment from Hotel Management

Jan 16, 2023 by Lia

Dear Guest,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

1 out of 5
Smelly, dirty, no pool available, no breakfast- we would not have stayed if we hadn't already paid. NOT RECOMMENDED

Posted by , from MIDLOTHIAN on Aug 13, 2022

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Comment from Hotel Management

Aug 14, 2022 by Ana George

Dear Mary, We are sorry that you got a bad experience during your stay at our hotel.

1 out of 5
This place makes prisons look good. From the drugs being done to the mystery stains on the bedding, this is not a place to stay. Run!

Posted by on May 24, 2022

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Comment from Hotel Management

Jun 11, 2022 by Mary

Dear Guest, We definitely appreciate your feedback, and will certainly look at all ways we might improve to provide you with an even better experience during your next visit. Thank you for choosing to stay with us!

1 out of 5
Hotel advertises that there is a pool and free breakfast. This was not the case. They said it is due to covid. Meanwhile every other hotel in the area offered free breakfast and those who had indoor pools had them open . The manager who was lovely explained it was due to them not being a chain. I purposely booked this place due to these two options. Also the front desk people were awful. First night I had a toilet full of feces when I checked in and when we flushed it , it went into the bathtub and the girl at the front desk seemed confused we wanted a new room. The man at the front desk in the daytime refused to give us more than one towel at a time and there were 3 people in the room. He said we could share.

Posted by on Mar 31, 2022

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Comment from Hotel Management

Mar 31, 2022 by Lisa

Dear Guest! We do apologize for your unfortunate experience. We understand the property may not be up to your expectations but we take utmost care in the best possible ways for no harm comes to our guests. We acknowledge that we cannot get it right all of the time but would hope that when we make a mistake, we really try to rectify it during the guests' stay or ensure to fix it for the future and to experience our upgraded services.

1 out of 5
Room had a horrible smell, pillows were yellow, bathroom was moldy, dirty, and had no fan. Towels had brown spots, and was only given 2 for 3 nights. Basics is like tissues and extra toilet paper wasn’t provided. Spent as little time in the room as possible. The person next to us was constantly smoking cigarettes in his room.

Posted by on Mar 6, 2022

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Comment from Hotel Management

Mar 6, 2022 by Mary

Dear Guest, We definitely appreciate your feedback, and will certainly look at all ways we might improve to provide you with an even better experience during your next visit. Thank you for choosing to stay with us!

About the Norwood Inn & Suites North Conference Center

Location 1213 E Dublin Granville Rd, Columbus, OH 43229

Property Features

WiFi is free in public spaces. You'll find a business center on site. Free breakfast is available daily. A fitness center, tour/ticket assistance, and a vending machine are also featured at the business-friendly Norwood Inn & Suites North Conference Center. Self parking is free.

  • 128 guestrooms or units
  • 2 levels
  • Continental breakfast (free)
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Separate dining area
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Internet access (complimentary)

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Norwood Inn & Suites North Conference Center offers 128 accommodations with safes and complimentary bottled water. Accommodations offer separate dining areas. Pillowtop beds feature premium bedding. A pillow menu is available. 32-inch LED televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries, hair dryers, and toothbrushes and toothpaste. This Columbus hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

  • Dining room
  • Sitting area
  • Pillowtop beds
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Fan
  • Connecting rooms available
  • Toothbrush and toothpaste

Food & Drink

Guests are served free continental breakfast daily from 6:30 AM to 9:00 AM.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Enhanced food service safety measures are in place.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Security system
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Children stay free - maximum age 18
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Inn Hotel North
  • Comfort Inn North
  • Comfort Inn Columbus
  • Comfort Inn North Columbus, Ohio
  • Comfort Inn North Hotel Columbus
  • Comfort Inn North Hotel
  • Comfort Inn North Columbus
  • North Comfort Inn
  • Norwood Inn & Suites North Conference Center Hotel
  • Norwood Inn & Suites North Conference Center Columbus
  • Norwood Inn & Suites North Conference Center Hotel Columbus

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.