2/10 Terrible
Steven, Lake Arrowhead
Traveled with family
Apr 29, 2024
Disliked: Cleanliness, amenities
We had reserved a 2 bed - room and was put in a one bed - room.So, they switched us to a 2 bed - room with no lights in any of 4 lamps, no pan or untensil in the kitchen, no closet railing or hangers. They said they couldn't switch us until morning.
In the morning they put us in a one bed - room again! so we went to the front desk again, got a 2 bed - room with lights, nothing in the kitchen again. Only 1 bath towel for 2 of us so we had to get that corrected. TV remote didn't work so they sent a guy up to repair it.
Breakfast bars were skimpy. I was charged $3 at the soda machine but rec'd no soda, they gave me a cash refund.
There was never an apology, a smile or we'll take care of that. There was remodeling going on the 3rd floor.
I can't recommend it to anyone what so ever. It jeporadizes the good name of travelocity if they continue to partner with this shady outfit.