2/10 Terrible
Carlos
Traveled with family
Feb 7, 2024
Liked: Cleanliness
Disliked: Staff & service
If Joni isn't there, don't stay
Joni is the only one holding that place together. Keep in mind, we have been going to this place sometimes twice a year for 5 years. We will be finding another hotel after this bad run of events. My husband sat in the office chair in our room that broke when he leaned back and he ended up on the floor after he hit his head. Called front desk. Guy comes to room and is more worried about the broken chair than offering my husband medical attention. A report was made by Joni and to date, no one to include the hotel manager or owner has reached out to even check on my husband to see if he was okay. We even got an email about all these incidents from April C.
Guest Relationship Specialist and not one word to inquire if my husband was okay. We had to get a new key for our door every day of our 5 day stay which was such a pain as we always had our hands full coming in after spending the day with our grandsons. They called us on the third day to remind us that check out was at 11AM. We still had two days left that we paid for. The TV was going dark so we called about getting another television. An hour goes by and no one has come to the room. Go downstairs and the lady with black hair is sound asleep with her head on the counter. The maintenance guy is putting together an IKEA cabinet. When we woke the lady up and he overheard our conversation, he went to the room with us and tried to fix the TV. He had to bring in a replacement TV but could not find the key to remove the other TV.
Carlos
Stayed 2 nights in Jan 2024