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"the staff was good but they did have to move us to another room " More

By a verified traveler on Tue 21 Dec 2021

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Hotel Description

3-star hotel near Ford Field

City center stay

Within a 10-minute walk of this Downtown Detroit hotel, you'll find Ford Field and Greektown Casino. Fox Theatre and Comerica Park are also within half a mile (1 km).

Business services

This hotel features a gym and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. A snack bar/deli, a lobby fireplace, and express check-out are also on offer.

Free Internet, soaking tubs

Boasting deep soaking bathtubs, the 198 guestrooms also offer free WiFi and TVs. Free wired Internet, refrigerators, and microwaves are also available. Weekly housekeeping is available.

Two Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$167* Per night/room Feb 4 - Feb 5

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed (Drinks-Snacks)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking (Drinks-Snacks)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hilton Garden Inn Detroit Downtown ratings based on 31 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn Detroit Downtown

Everyone (19) Couples (6) Family (5)
4 out of 5
the staff was good but they did have to move us to another room

Posted by on Dec 21, 2021

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Comment from Hotel Management

Jan 3, 2022 by T. Jones

Hello Eva, Thank you for your feedback. We are so happy you had a good experience. We hope to have you back for a great experience in the future.

1 out of 5
I had absolutely no issues with the property the manager on duty took care of us after Travelocity had not actually booked our room think thank god the hotel was not booked for the night so we had rooms!!

Posted by on Dec 20, 2021

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Comment from Hotel Management

Jan 2, 2022 by T. Jones

Thank you Amaria for taking the time to share your experience. We are glad we were able take care of you. We hope to have you back soon.

4 out of 5
They had no free parking so we had to pay 38 for valet service that we didn't use. It would have been nice to have a shuttle service to take us to the venue we were going to

Posted by on Nov 16, 2021

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Comment from Hotel Management

Nov 17, 2021 by T. Jones

Hello David, Thank you so much for providing your feedback for your stay with us, we appreciate the reccomendations you have provided for us and we hope to have you stay with us again.

3 out of 5
No gym, no place to eat, run down.

Posted by on Nov 11, 2021

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Comment from Hotel Management

Nov 14, 2021 by T. Jones

Hello Stuart, We are sorry you did not have the experience you deserve. We appreciate you taking the time to share your experience

5 out of 5
Great staff.

Posted by , from SPRINGBORO on Oct 13, 2021

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Comment from Hotel Management

Oct 14, 2021 by Reggie

Christine,thank you so much for a perfect score. We look forward to your next visit.

1 out of 5
We had to wait 1 1/2hour to check in waiting in lounge. We got there at 3 pm check in time and didn’t get into room til 445.

Posted by on Sep 26, 2021

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Comment from Hotel Management

Sep 30, 2021 by Reggie

Hi Gwen. Thank you for your feedback. We apologize that there was such a delay in your check-in process. Downtown hosted quite a number of events that weekend including 3 Tigers home games, and a Lions home game as well as several concerts and various shows. Many guests attending these events came to check-in around the same time which caused the delay. We hope our service would bring you back to see us again.

2 out of 5
Nit lot to do

Posted by on Aug 14, 2021

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Comment from Hotel Management

Aug 15, 2021 by L Brown

Thank you for choosing our hotel as your home away from home. I am sorry to see that we did not earn a 5 from your time with us. I would welcome the chance to learn more, as we always want to provide amazing service to each guest.

5 out of 5
Very nice

Posted by on Jul 20, 2021

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Comment from Hotel Management

Jul 28, 2021 by Reggie

Thank you for a perfect score. We are happy that you enjoyed your visit. We look forward to your next visit with us here at the Hilton Garden Inn downtown Detroit.

5 out of 5

Posted by on Jul 19, 2021

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3 out of 5

Posted by on Jun 23, 2021

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Comment from Hotel Management

Aug 5, 2021 by Reggie

Thank you for your review. We apologize that you did not enjoy your stay. I welcome the opportunity to discuss this further.

About the Hilton Garden Inn Detroit Downtown

Location 351 Gratiot Ave, Detroit, MI 48226

Renovations + Closures

The following facilities are closed on Sunday, Wednesday, Thursday, Friday, and Saturday:

  • Bar/lounge
  • Restaurant

Property Features

There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. WiFi is free in public spaces. Event space at this hotel measures 3456 square feet (321 square meters) and includes conference space. A fitness center, a vending machine, and gift shops/newsstands are also featured at the business-friendly Hilton Garden Inn Detroit Downtown. For a fee, parking is available. This 3-star Detroit hotel is smoke free.

  • 198 guestrooms or units
  • 10 levels
  • 3456 sq ft of conference space
  • 321 sq m of conference space
  • Built in 2003
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Detroit Station (5.7 km / 3.5 mi)
  • Metro station: Cadillac Center Station (0.2 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hilton Garden Inn Detroit Downtown offers 198 air-conditioned accommodations with coffee/tea makers and designer toiletries. Beds feature premium bedding. Televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered weekly and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

  • Deep soaking tub
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (weekly)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Nearby Activities

Recreational amenities at the hotel include a fitness center.

  • Casino nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 1:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and lunch. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA) and COVID-19 Guidelines (CDC).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Credit card pre-authorization
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Number of children who can stay free - 2
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered valet parking fee: USD 38 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Detroit Downtown
  • Hilton Garden Inn Hotel Detroit Downtown
  • Detroit Hilton Garden Inn
  • Hilton Detroit
  • Hilton Garden Inn Detroit Downtown Hotel Detroit
  • Hilton Garden Inn Detroit Downtown Hotel
  • Hilton Detroit Detroit
  • Hilton Garden Inn Detroit Downtown Hotel
  • Hilton Garden Inn Detroit Downtown Detroit
  • Hilton Garden Inn Detroit Downtown Hotel Detroit

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.