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4.6 out of 5

"Everything was terrific; my one and only complaint was that we booked a king room through Travelocity, but when we arrived, they only had a double que ... " More

By a verified traveler on Mon 24 Oct 2022

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Hotel Description

4-star spa hotel, connected to the convention center in Downtown Grand Rapids

Downtown Grand Rapids stay

A stay at this Downtown Grand Rapids hotel places you steps from DeVos Performance Hall and within a 5-minute walk of Public Museum of Grand Rapids. Grand Valley State University - Pew Campus and Gerald R. Ford Museum are also within half a mile (1 km).

Full-service spa, dining

A full-service spa, an indoor pool, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. You'll appreciate the sauna, bar/lounge, and laundry facilities.

Room, 2 Queen Beds, Non Smoking, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$299* Per night/room Dec 8 - Dec 9

Executive Suite, 1 Bedroom, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Concierge Room, Executive Room, 1 King Bed, Non Smoking, Executive Level

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking, View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

JW Marriott Hotel Grand Rapids ratings based on 17 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for JW Marriott Hotel Grand Rapids

Everyone (7) Couples (3) Family (1)
5 out of 5
Everything was terrific; my one and only complaint was that we booked a king room through Travelocity, but when we arrived, they only had a double queen for us. The hotel was wonderful about it, though— they gave us access to the concierge level as as an apology. Their service is absolutely amazing— great stay!

Posted by on Oct 24, 2022

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Comment from Hotel Management

Oct 25, 2022 by JW Marriott Management

Thank you for reviewing your recent reservation with our team at the JW Marriott. We appreciate both your positive and honest feedback with specific details regarding your stay. We strive to continue to grow our guest experience and are glad you shared your experience so we can continue to enhance the overall quality of our stays. We hope we can look forward to welcoming you back again during a future trip to the Grand Rapids area!

5 out of 5
I love the city view

Posted by on Jul 24, 2022

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Comment from Hotel Management

Jul 25, 2022 by JW Marriott Management

Thank you for reviewing your recent stay at the JW Marriott Grand Rapids. We appreciate your positive feedback and look forward to being able to welcome you back again in the future!

5 out of 5

Posted by on Mar 17, 2022

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4 out of 5

Posted by on May 9, 2021

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5 out of 5
The rooms have all modern and up to date amenities

Posted by on Jan 25, 2020

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4 out of 5

Posted by on Aug 4, 2019

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5 out of 5

Posted by on Apr 1, 2019

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5 out of 5
It was great all around we really enjoy everything

Posted by on Feb 17, 2019

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2 out of 5
We were supposed to get a room with 2 Queen Size beds for 4 people. When we arrived we were told that there was only a room with 1 King size bed available. Made for an interesting night stay! We were told that's what happens when you book through Travelocity. The next morning we were moved to another room with 2 beds.

Posted by on Aug 7, 2018

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5 out of 5

Girls night out

Great location! Close to great restaurants and walking distance to night life. We have stayed here before and wouldn't choose another hotel.

Posted by on Feb 6, 2017

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Property Features

JW Marriott Hotel Grand Rapids offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 1428 square feet (129 square meters) and includes conference space. Spa services, multilingual staff, and gift shops/newsstands are also featured at the business-friendly JW Marriott Hotel Grand Rapids. For a fee, parking is available. This 4-star Grand Rapids hotel is smoke free.

  • 1 building
  • 333 guestrooms or units
  • 23 levels
  • 1428 sq ft of conference space
  • 129 sq m of conference space
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Grand Rapids Station (1.2 km / 0.8 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

JW Marriott Hotel Grand Rapids offers 333 accommodations with minibars and safes. Beds feature premium bedding. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and hair dryers. Smart televisions come with premium cable channels, pay movies, and Netflix. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided on request.

  • Minibar
  • In-room dining (limited hours)
  • Smart television
  • Cable channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (on request)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy full breakfast for a fee.

JW Marriott Hotel Grand Rapids has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Kayaking nearby
  • Golfing nearby

Spa Services

Seraphina Spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

  • Number of treatment rooms 8
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 19 for adults and USD 8 for children (approximately)
  • Covered self parking fee: USD 36.00 per day (in/out privileges)
  • Covered valet parking fee: USD 39 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Rapids Marriott Hotel
  • JW Grand Rapids
  • JW Marriott Grand Rapids
  • JW Marriott Hotel Grand Rapids
  • Marriott Hotel Grand Rapids
  • Grand Rapids Marriott
  • Marriott Grand Rapids
  • Jw Marriott Rapids Rapids
  • JW Marriott Hotel Grand Rapids Hotel
  • JW Marriott Hotel Grand Rapids Grand Rapids
  • JW Marriott Hotel Grand Rapids Hotel Grand Rapids

You should know

  • Pool access available from 6:00 AM to 11:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.