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"A long check in line was the only complaint; over a half hour wait but the rest of the experience was very good! " More

By a verified traveler on Sun 16 Feb 2020

Hotel Description

4-star historic hotel near Van Andel Arena, connected to the convention center

Heart of Grand Rapids

A stay at this Downtown Grand Rapids hotel places you steps from DeVos Performance Hall and a 5-minute walk from Public Museum of Grand Rapids. Also, Van Andel Arena is within half a mile (1 km) and Downtown Market is within 2 miles (3 km).

Full-service spa, health club

A full-service spa, 6 restaurants, and an outdoor tennis court are all featured at this smoke-free hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Relax with a drink at one of the 4 bars/lounges and enjoy the health club.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 682 guestrooms offer free WiFi and free wired Internet, as well as plasma TVs. Other amenities include room service, hair dryers, and laptop-compatible safes. Housekeeping is available on request.

Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$170* Per night/room Jun 27 - Jun 28

Superior Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 Queen Bed, Non Smoking (Pantlind)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking, River View (Currently Unavailable due to Renovations)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Amway Grand Plaza, Curio Collection by Hilton ratings based on 19 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Amway Grand Plaza, Curio Collection by Hilton

Everyone (15) Couples (1) Family (4)
2 out of 5
I’ve stay at the Amway numerous times prior and always been happy. However this time the room was not the cleanest. The property, in general, was subpar in cleanliness. I was disappointed that there was a $32 parking fee added on the expensive room rate.

Posted by on Jun 20, 2021

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4 out of 5

Posted by on Mar 14, 2021

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5 out of 5

Posted by on Feb 28, 2021

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5 out of 5

Posted by on Feb 24, 2020

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4 out of 5
A long check in line was the only complaint; over a half hour wait but the rest of the experience was very good!

Posted by , from Traverse City, MI on Feb 16, 2020

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5 out of 5
Extremely convenient location. So many conveniences in one place.

Posted by , from Michigan on Feb 12, 2020

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2 out of 5
Check in was difficult. No signage to bring you to the check in desk. Huge and beautiful but tricky to navigate. too much too list. breakfast buffet was tricky and missing quality. We left early but some of that was traveling with mom is difficult.

Posted by on Jun 27, 2019

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5 out of 5

Posted by on Jun 17, 2019

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5 out of 5
The hotel was fantastic. The staff was very friendly and helpful.

Posted by on Jun 15, 2019

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5 out of 5

Posted by on Apr 26, 2019

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About the Amway Grand Plaza, Curio Collection by Hilton

Location 187 Monroe Ave Nw, Grand Rapids, MI 49503

Renovations + Closures

The property will be renovating from April 27 2021 to September 30 2021 (completion date subject to change). The following areas are affected:

  • Sauna
  • Select guestrooms
  • Spa tub

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Amway Grand Plaza, Curio Collection by Hilton offers its guests a full-service spa, an outdoor tennis court, and a health club. There are 6 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can unwind with a drink at one of the 4 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center and limo/town car service. Event space at this hotel measures 47120 square feet (4378 square meters). Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Amway Grand Plaza, Curio Collection by Hilton. Parking is available for a fee. This 4-star Grand Rapids hotel is smoke free.

  • 682 guestrooms or units
  • 29 levels
  • 6 dining venues
  • 4 bars or lounges
  • 47120 sq ft of conference space
  • 4378 sq m of conference space
  • Built in 1981
  • Coffee shop
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking

Transport

  • Airport: Gerald R. Ford International Airport (GRR) (21.3 km / 13.2 mi)
  • Train station: Grand Rapids Station (1.3 km / 0.8 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Amway Grand Plaza, Curio Collection by Hilton offers 682 accommodations with laptop-compatible safes and safes. Pillowtop beds feature premium bedding. Plasma televisions are featured in guestrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Grand Rapids hotel provides complimentary wired and wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered on request. Amenities available on request include hypo-allergenic bedding.

  • Pillowtop beds
  • In-room dining (limited hours)
  • HD television
  • Premium channels
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (on request)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11 AM.

Ruths Chris Steakhouse - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available.

MDRD - This restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.

The Kitchen by Wolfgang - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

The Kitchen Counter - This restaurant serves breakfast and lunch. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor tennis court and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Racquetball/squash on site
  • Golfing nearby
  • Basketball on site
  • Downhill skiing nearby
  • Cross-country skiing nearby

Spa Services

The Spa and Salon has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open select days. Children under 18 years old are not allowed in the spa without adult supervision.

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 12 and USD 18 for adults, USD 6 and USD 9 for children (approximately)
  • Self parking fee: USD 32 per night (in/out privileges)
  • Valet parking fee: USD 35 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Amway Grand Plaza
  • Amway Hotel
  • Amway Hotel Grand Plaza
  • Grand Plaza Amway
  • Amway Grand Plaza Rapids
  • Hotel Amway Grand Plaza
  • Amway Grand Plaza Hotel Grand Rapids
  • Amway Grand Plaza Hotel
  • Amway Grand Plaza Grand Rapids
  • Amway Grand Plaza Curio Collection Hilton Hotel Grand Rapids
  • Amway Grand Plaza Curio Collection Hilton Hotel
  • Amway Grand Plaza Curio Collection Hilton Grand Rapids
  • Amway Grand Plaza Curio Collection Hilton
  • Amway Grand Plaza, Curio Collection by Hilton Hotel
  • Amway Grand Plaza, Curio Collection by Hilton Grand Rapids
  • Amway Grand Plaza, Curio Collection by Hilton Hotel Grand Rapids

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

The property is a member of Historic Hotels of America.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.