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 Grand Rapids •1 Room
 Grand Rapids • 1 Room
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Candlewood Suites Grand Rapids Airport, an IHG Hotel

2.5-star property
5401 28th Street Ct Se, Grand Rapids, MI 1-855-201-7819
3.8 out of 5
Good!
See all 48 travelocity Reviews

"Nice kitchen. Well furnished. " More

By a verified traveler on Thu 09 Nov 2023

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Hotel Description

Hotel near Centerpointe Mall in Grand Rapids

Forest Hills stay

Your stay at this Forest Hills hotel places you within 3 miles (5 km) of Centerpointe Mall and Calvin College. Also, Watermark Country Club is within 3 miles (5 km) and Woodland Mall is within 6 miles (10 km).

Renovated in 2019

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Free self parking, a terrace, and a garden are also offered.

Studio Suite, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$80* Per night/room May 1 - May 2

Studio Suite, 2 Queen Beds, Accessible (Communication, Accessible Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom (1 King)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom (Dining Area)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Accessible (Mobility, Bathtub)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Candlewood Suites Grand Rapids Airport, an IHG Hotel ratings based on 48 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Candlewood Suites Grand Rapids Airport, an IHG Hotel

Everyone (26) Business (1) Couples (2) Family (10)
5 out of 5
Nice kitchen. Well furnished.

Posted by on Nov 9, 2023

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Comment from Hotel Management

Nov 10, 2023 by Megan-Candlewood Suites GM

Thank you for staying with us!

5 out of 5

Posted by on Nov 2, 2023

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Comment from Hotel Management

Nov 3, 2023 by Megan-Candlewood Suites GM

Thank you for staying with us!

5 out of 5

Posted by , from PAFB on Sep 14, 2023

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Comment from Hotel Management

Oct 4, 2023 by Megan-Candlewood Suites GM

Thank you for staying with us!

5 out of 5
Helpful staff.

Posted by on Mar 17, 2023

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Comment from Hotel Management

Mar 31, 2023 by Candlewood Suites GM

Good morning Colleen,Thank you for choosing Candlewood Suites.I am glad that you found the staff to be helpful.We hope you come back to see us in the future.Thank you,Megan CortezGeneral ManagerCandlewood Suites

5 out of 5
This hotel was very nice and the staff was wonderful!!

Posted by , from Traverse City on Feb 18, 2023

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Comment from Hotel Management

Feb 20, 2023 by GM

Good Morning Danielle,Thank you for taking the time to tell us about your experience at Candlewood Suites GRAND RAPIDS AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at 616-940-8100 or candlewoodgm@grandhospitality.net.Sincerely,Megan CortezGeneral Manager616-940-8100candlewoodgm@grandhospitality.net

5 out of 5

Posted by , from CHEBOYGAN on Oct 12, 2022

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1 out of 5
Made a reservation almost a month in advance and, despite my calling the morning of check-in to confirm my reservation (to which they replied that I was all set), they said they didn’t have a room for me when we tried to check in. Staff member was rude and unhelpful and there was no manager on duty. Several large families were affected by this issue and all they could offer anyone was a single queen or king room (no rollaway beds even). Since most of the surrounding properties were also completely booked, we ended up having to drive an hour away to find a different hotel.

Posted by on Jun 15, 2022

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Comment from Hotel Management

Aug 11, 2022 by Candlewood Suites GM

I am so sorry to hear that this happened to you. Our new management team is working hard to resolve issues and make improvements to the hotel. I do appreciate you taking the time to provide feedback.

2 out of 5
We checked in and were assigned a room, we went to the room and it had one full size bed. Our reservation was for a room with two twin size beds. We went to front desk and we're told they didn't have any rooms with twin beds. We were offered rooms with two queen size beds on the 2nd and 3rd floors at additional cost. We declined due to I am handicapped and could not walk the distance required. Had a bad night ending up with all sheets and blankets on the floor next to my wife.

Posted by on Sep 1, 2021

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Comment from Hotel Management

Sep 20, 2021 by Manager

Dear Guest, I apologize but we do not have any twin size rooms. We only have King or Queen beds in our hotel.

1 out of 5
The Manager Jazmane was irritant, rude, and disrespectful.

Posted by on Aug 23, 2021

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Comment from Hotel Management

Sep 20, 2021 by Manager

We apologize for any behavior that this agent exhibited in your presence but be sure he is not a manager and he will be reprimanded.

2 out of 5

Posted by on Aug 22, 2021

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Comment from Hotel Management

Aug 25, 2021 by Manager

Thank you for your comments.

About the Candlewood Suites Grand Rapids Airport, an IHG Hotel

Location 5401 28th Street Ct Se, Grand Rapids, MI 49546

Property Features

Candlewood Suites Grand Rapids Airport, an IHG Hotel offers its guests an indoor pool and a 24-hour fitness center. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and 3 meeting rooms are available. Event space at this hotel measures 2917 square feet (271 square meters) and includes conference space. A roundtrip airport shuttle is free (available on request). A terrace, barbecue grills, and a vending machine are also featured at the business-friendly Candlewood Suites Grand Rapids Airport, an IHG Hotel. Self parking is free. A complete renovation of Candlewood Suites Grand Rapids Airport, an IHG Hotel was completed in February 2019. This Grand Rapids hotel is smoke free.

  • 1 building
  • 117 guestrooms or units
  • 3 levels
  • 2917 sq ft of conference space
  • 271 sq m of conference space
  • Built in 2000
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Candlewood Suites Grand Rapids Airport, an IHG Hotel offers 117 air-conditioned accommodations with coffee/tea makers and hair dryers. 81-cm LED televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and complimentary toiletries. This Grand Rapids hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room kitchen
  • Dining room
  • LED television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Children under 17 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Basketball on site
  • Volleyball on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Braille or raised signage
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Candlewood Suites Grand Rapids Airport, an IHG Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 12.50 per accommodation, per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Pets allowed in specific rooms only
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered extended parking fee: USD 30.00 per stay
  • Pet fee: USD 12.50 per accommodation, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express GRAND RAPIDS AIRPORT
  • Holiday Inn Express Hotel GRAND RAPIDS AIRPORT
  • Holiday Inn Grand Rapids
  • Grand Rapids Holiday Inn
  • Holiday Inn Express Hotel And Suites Grand Rapids Airport
  • Candlewood Suites Grand Rapids Airport Hotel
  • Hotel Candlewood Suites Grand Rapids Airport Grand Rapids
  • Grand Rapids Candlewood Suites Grand Rapids Airport Hotel
  • Hotel Candlewood Suites Grand Rapids Airport
  • Candlewood Suites Grand Rapids Airport Grand Rapids
  • Holiday Inn Express Hotel Suites Grand Rapids Airport
  • Candlewood Suites Hotel
  • Candlewood Suites
  • Candlewood Suites Grand Rapids

You should know

  • Pool access available from 8:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • Alcohol isn't served at Candlewood Suites Grand Rapids Airport, an IHG Hotel.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.