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 Grand Rapids •1 Room
 Grand Rapids • 1 Room
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Knights Inn Grand Rapids

1.5-star property
3524 28th St Se, Grand Rapids, MI 1-855-201-7819
1.9 out of 5
See all 12 travelocity Reviews

"I check in at 3:30 in the morning. The guy at desk was so nice and very sweet. He did a great job. I was all set in 2 minutes , fast and easy. " More

By a verified traveler on Wed 05 Jun 2019

Points Of Interest

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Hotel Description

Grand Rapids motel, connected to a shopping center in East Beltline area

East Beltline stay

Within a 10-minute walk of this East Beltline motel, you'll find Centerpointe Mall and Orbit Room. Also, Woodland Mall is within half a mile (1 km) and Calvin College is within 2 miles (3 km).

Round-the-clock service

This motel doesn't skimp on freebies - guests receive free WiFi and free self parking. The front desk is staffed around-the-clock and laundry facilities are on offer.

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$56* Per night/room Sep 24 - Sep 25

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Knights Inn Grand Rapids ratings based on 12 Verified Reviews

Review Summary
1.9 out of 5 2.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Knights Inn Grand Rapids

Everyone (7) Couples (1) Family (3)
1 out of 5

Posted by on Aug 25, 2023

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Comment from Hotel Management

Sep 18, 2023 by K

I'm so sorry for that. I'll make sure to pass along to the team. I hope you'll give us another chance to serve at this location.

2 out of 5
Lights not working in bathroom.Toliets need to be able to flush easier. Lights above the bed do not work. Floors need soap used on them. Need to have a coffee maker in the rooms. The sad part is that I am in Grand Rapids for medical reasons and not to much to pick from for 1 night a week. Needs lots of TLC.

Posted by on Sep 18, 2019

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Comment from Hotel Management

Sep 23, 2019 by Guest Relations

Thank you for taking the time to notify us about your recent stay. Please accept our apologies if your recent visit didn't live up to your expectations. Had we known about these issues during your time with us, we would have been more than happy to assist you in finding a satisfying solution for them. Rest assured that we've passed the concerns to the appropriate team for a proper resolution. We'll keep your suggestions in mind as we continually improve our guests' accommodations.

1 out of 5
The website listed a pool (which was present) was 1/2 full of water and riddled with algae. The beds were too soft, to the degree that although I fell asleep quickly I awoke with back pain bad enough I felt as though I could hardly breathe. Even the kids woke up sore. The room had one working outlet behind the tv. The satellite tv provided kept cutting out.

Posted by on Aug 5, 2019

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Comment from Hotel Management

Aug 10, 2019 by Guest Relations

It's unfortunate to hear we were unable to deliver the comfy accommodations we're commended for. We are sorry to hear that the bed wasn't to your preference and that you encountered issues with some of our facilities. Had we known of your concerns, our team would have addressed them right away, including finding you a more fitting room. Nonetheless, your feedback will be kept in mind as we strive to improve for future guests. Should your travels bring you back to the area, we'd be delighted to be given a chance to serve again and improve your perceptions.

5 out of 5
I check in at 3:30 in the morning. The guy at desk was so nice and very sweet. He did a great job. I was all set in 2 minutes , fast and easy.

Posted by , from chesterfield mich on Jun 5, 2019

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Comment from Hotel Management

Jun 19, 2019 by jay

Dear Christine, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. Michael was very pleased to assist you.

1 out of 5
So sad. In need of a health inspection. To be gracious, that's all I wish to say.

Posted by on May 22, 2019

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Comment from Hotel Management

May 22, 2019 by Jay

Thank you for taking the time to provide us with your feedback. Your feedback is important to us

2 out of 5
The TV only worked part time and it appeared that the sheets have not been changed.

Posted by on Apr 28, 2019

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Comment from Hotel Management

May 2, 2019 by General Manager

Thank you for sharing your recent experience with us. We are sorry to hear about the inconvenience with the TV and your bed. Rest assured, our housekeeping staff is diligent about cleaning and changing the sheets regularly before each guest arrives on our property. Regarding your TV, our maintenance staff is always available to correct anything less than perfect, and we encourage guests to reach out as soon as they encounter a problem. It would be a pleasure to earn another chance to impress you and provide you with a stay you'll love.

2 out of 5
I would not stay here again even if someone else paid for the room. There was little empty baggies on the floor. Towels smelled less then clean. Room wasn’t what it shows in the pictures.

Posted by on Mar 25, 2019

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Comment from Hotel Management

Mar 26, 2019 by Jay

Thank you for your feedback, we will take a closer look into this matter.

1 out of 5
This is the worst place i have ever been to. It wad so bad that i checked out only after 4 hours of being there . Started to get bug bites on my arm and i had my one year old daughter with me. I will never recommend this place to anyone ever!!!

Posted by on Mar 8, 2019

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Comment from Hotel Management

Mar 29, 2019 by jay

Thanks for your feedback, we will thoroughly inspect the room in which you occupied to resolve any problems.

2 out of 5
No Kleenex, broken luggage rack, odors in the room probably from the comforter on the bed. It resembled a cheap $29/night motel.

Posted by , from Florida on Apr 15, 2018

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2 out of 5

Noisy

Pros: see above
Cons: see above
I was only there for 3 nights. The first night the room was cold since the heater was turned off. I had to turn it on once I arrived. No Hangers to hang cloths And Refrigerator was turned off so I could not store any food in it. On the Second night at midnight I woke up to a horrific Squealing sound spewing from the wall heater. When I contacted the office I was instructed to bring my key card to the front office where I was given another room Key and start the process over again. This room was also COLD and had no remote control. I contacted the front office and was told I could come and get one that they could not bring me one.

Posted by , from NJ on Jan 8, 2018

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About the Knights Inn Grand Rapids

Location 3524 28th St Se, Grand Rapids, MI 49512

Property Features

As a guest of Knights Inn Grand Rapids, you'll find a vending machine, coffee/tea in a common area, and laundry facilities. WiFi is free in public spaces. Free self parking is available. This Grand Rapids motel is smoke free.

  • 117 guestrooms or units
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Knights Inn Grand Rapids offers 117 air-conditioned accommodations, which are accessible via exterior corridors and feature bathrobes and complimentary toiletries. Flat-screen televisions come with cable channels. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided once per stay.

  • Flat-screen television
  • Cable channels
  • Shower
  • Housekeeping (once per stay)
  • Local calls (free)
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Desk chair

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility (in select rooms)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 4:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Carbon monoxide detector
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 25 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Bed sheets fee: USD 5 per bed, per night (or guests may bring their own)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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  • Knights Inn Grand Rapids East
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  • Knights Inn Grand Rapids East
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.