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citizenM Los Angeles Downtown

4-star property
361 South Spring Street, Los Angeles, CA 1-855-201-7819
3.3 out of 5
See all 9 travelocity Reviews

"The room was too small for two people especially for longer than overnight. There was not a lot of places to put your things. Didn't like the bed jamm ... " More

By a verified traveler on Mon 21 Nov 2022

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Hotel Description

4-star hotel near Crypto.com Arena

Downtown Los Angeles stay

Your stay at this Downtown Los Angeles hotel places you within 2 miles (3 km) of Crypto.com Arena and Los Angeles Convention Center. Dodger Stadium and University of Southern California are also within 3 miles (5 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 5 conference rooms, as well as the 24-hour business center and free WiFi in public areas. A communal living room, express check-out, and a computer station are also on offer.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$154* Per night/room Mar 27 - Mar 28

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

citizenM Los Angeles Downtown ratings based on 9 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for citizenM Los Angeles Downtown

Everyone (6) Couples (3)
1 out of 5

Posted by on Jan 25, 2023

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3 out of 5
The room was too small for two people especially for longer than overnight. There was not a lot of places to put your things. Didn't like the bed jammed up against the window and having to roll over other person to get up. Didn't like that you have to use tablet to control everything and water temperature is automatically set for shower to 100. The bed and bedding was perfect for a good night sleep as were the room darkening shades.

Posted by , from Beaverton on Nov 21, 2022

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1 out of 5

Posted by on Nov 19, 2022

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5 out of 5
CitizenM is an absolutely beautiful place. Very nice bar and plenty of chill space.

Posted by on Nov 3, 2022

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Comment from Hotel Management

Nov 8, 2022 by citizen Ben

Hello citizen Sarah,Thanks for your five star review! We're thrilled to see you had such a great stay and loved the hotel and all the cool spaces.Thanks again and we can't wait to see you at a citizenM again soon. Best travels

5 out of 5

Posted by , from Waldorf on Oct 28, 2022

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5 out of 5

Posted by on Oct 14, 2022

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1 out of 5

Posted by on Jul 4, 2022

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4 out of 5
Check in was a breeze thanks to the young brother who help us navigate the process through bleary eyes. The bar staff was kind but service was slow for food, abysmally so after a long flight. The room was efficient. As noted by others the iPad controls were interesting though many of the other finishes did feel a bit like a cruise ship. We did love the gradual wake up - nice touch. The bathroom was fine for us but if you were sharing with a new boo you might be a little self conscious. All in all it was a good stay short term, one night or two - perfect for seeing a show or heading out for the night. Long term I might tire of the spartan esthetic.

Posted by , from Fairfield on Mar 21, 2022

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Comment from Hotel Management

Mar 29, 2022 by citizen Ben

Hello citizen Chynna, Thanks so much for your great animated review. We're so happy you had a good stay and appreciate your feedback. It's great to see that the ambassadors where such a great help and I am sorry about the slow food service. We do serve tasty bar snacks, usually quick to get out. Our cozy rooms well designed with functional tech and super comfy XL beds. They are a little compact and if you are enjoying the start of a new relationship you can pull across the curtain to give you some extra privacy or put on a show! Thanks again and we look forward to seeing you at citizenM again soon. Best travels

5 out of 5
Perfect place for a staycation! It's convenient and walkable to restaurants & bars. Our room was very clean. If you can't deal with having a small room, I don't recommend this place. But it was perfect for us! The bed was comfy and we enjoyed controlling the lights in the room. I've never stayed in a hotel where the black out shade really blacked out the room! Woke up at 9 and thought it was 4am. Minor annoyance was the tv and the ipad that was controlling things. The ipad was locked down which is completely understandable. We tried using the app, but it kept giving us an error. Wish there were tiny instructions or troubleshoot faq. Other than that, this place is nice & affordable!

Posted by , from LOS ANGELES on Dec 31, 2021

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Comment from Hotel Management

Dec 31, 2021 by citizen Jose

citizen Rose! We're so glad you enjoyed your stay! Those blackout shades are pretty dangerous, huh? We're glad you got to enjoy your staycation. Hope to see you again!

About the citizenM Los Angeles Downtown

Location 361 South Spring Street, Los Angeles, CA 90013

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. A computer station is on site and WiFi is free in public spaces. There are 5 meeting rooms available. A 24-hour fitness center, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly citizenM Los Angeles Downtown. This 4-star Los Angeles hotel is smoke free.

  • 1 building
  • 315 guestrooms or units
  • 9 levels
  • Built in 2021
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Transport

  • Train station: Los Angeles Union Station (1.7 km / 1.1 mi)
  • Metro station: Pershing Square Station (0.5 km / 0.3 mi)

Room Amenities

CitizenM Los Angeles Downtown offers 315 accommodations with iPads and safes. Pillowtop beds feature premium bedding. 43-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Los Angeles hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Pillowtop beds
  • iPad
  • LED television
  • Cable channels
  • Refrigerator
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 11:00 AM.

CanteenM - Onsite restaurant. Guests can enjoy drinks at the bar. Open 24 hours.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Wheelchair-accessible public washroom
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and an access code. Front desk staff will greet guests on arrival.

Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and an access code. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property uses wind energy, plus eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and debit cards. Cash is not accepted. This property uses wind energy, plus eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that guest safety measures are currently in place. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Humane animal treatment
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Comprehensive recycling policy
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Water dispenser use by guests actively encouraged
  • Staff does not wear personal protective equipment
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Staffed front desk
  • Children stay free - maximum age 10
  • Guests are not provided with hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Guests will receive an email with special check-in instructions
  • Property is not currently implementing any enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • Debit cards
  • Renewable energy source - wind
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 21.85 per person
  • Late check-out fee: USD 39 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • citizenM Los Angeles Downtown Hotel
  • citizenM Los Angeles Downtown Los Angeles
  • citizenM Los Angeles Downtown Hotel Los Angeles

You should know

  • Children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.