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4.3 out of 5

"Could have been a little cleaner glass had smudges and toilet woddled " More

By a verified traveler on Sun 05 Jul 2020

Hotel Description

Romantic 4-star resort with spa

In suburbs

Within 3 miles (5 km) of this La Puente resort, you'll find Puente Hills Mall and Babe Zaharias Golf Course. La Puente City Hall and La Puente City Park are also within 3 miles (5 km).

36-hole golf course

This smoke-free resort features a golf course, a full-service spa, and 2 restaurants. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Enjoy the outdoor pool and perks like free self parking.

Free WiFi, balconies

In addition to free WiFi, the 292 guestrooms offer balconies and LED TVs. Minibars, room service, and coffee/tea makers are also available.

Deluxe Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$151* Per night/room Dec 1 - Dec 2

Executive Room, City View, Executive Level

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, Mountain View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Room, Mountain View, Executive Level

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Pacific Palms Resort ratings based on 15 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Pacific Palms Resort

Everyone (8) Couples (3) Family (5)
4 out of 5
Could have been a little cleaner glass had smudges and toilet woddled

Posted by on Jul 5, 2020

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Comment from Hotel Management

Aug 18, 2020 by Pacific Palms Management

Thank you for your feedback, we will address this issue with our staff.

4 out of 5
Good resort for golfer No other activities close to resort

Posted by on Sep 28, 2019

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Comment from Hotel Management

Sep 30, 2019 by MDM

Thanks SR for the review!

4 out of 5

Posted by on Aug 13, 2019

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Comment from Hotel Management

Aug 14, 2019 by DOSM

Thank you ...for your visit and kind feedback!

5 out of 5
very good,great and the beautiful views of this property and mountain views from your Room

Posted by on Jul 16, 2019

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Comment from Hotel Management

Jul 16, 2019 by DOSM

Thank you for your visit and kind feedback!

4 out of 5
Good place to stay comfortable bed and clean room.

Posted by on Jun 30, 2019

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Comment from Hotel Management

Jul 1, 2019 by DOSM

Thank you for your visit and kind feedback!

5 out of 5
I went for my niece’s wedding and everything was great. Awesome location and staff.

Posted by on Jun 25, 2019

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Comment from Hotel Management

Jun 26, 2019 by DOSM

Thank you for your visit and feedback!

4 out of 5
I didn't like having to take two elevators to get to my room. The room was fine.

Posted by on Jun 14, 2019

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Comment from Hotel Management

Jun 14, 2019 by DOSM

Thank you for staying with us....sorry on the difficulty with the 2 elevator system.

4 out of 5
very nice grounds, especially the various flowers. bottle water is $5 a bottle. no refrigerator for guest use free of charge. no microwave for guest use. not property fault, but had 2+ hours of no power and no water. can't take home leftovers from party.

Posted by on Jun 11, 2019

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Comment from Hotel Management

Jun 13, 2019 by DOSM

Thank you for your visit and feedback KLC. Sorry on the unfortunate city power outage.

4 out of 5
Grounds are beautiful . Room is spacious Great panoramic views .

Posted by on Jun 7, 2019

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Comment from Hotel Management

Jun 7, 2019 by DOSM

Thank you for your visit and kind feedback.

2 out of 5
I did not like the roach I found in the ice machine and also had to leave deposit or i.d for Luggage carrier

Posted by on Apr 14, 2019

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Comment from Hotel Management

May 1, 2019 by DOSM

So sorry on your unique experience. If you would like further assistance, please contact our Front Desk Supervisor.

Property Features

Pacific Palms Resort offers its guests a full-service spa, a golf course, and an outdoor pool. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite business center. Event space at this resort measures 45000 square feet (4181 square meters) and includes conference space. A health club, a spa tub, and a sauna are also featured at the business-friendly Pacific Palms Resort. Self parking is free. This 4-star La Puente resort is smoke free.

  • 292 guestrooms or units
  • 11 levels
  • 2 dining venues
  • 45000 sq ft of conference space
  • 4181 sq m of conference space
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge) , Free RV, bus, truck parking

Transport

  • Airport: Los Angeles - Ontario Intl. Airport (ONT) (42.8 km / 26.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking and RV/bus/truck parking; valet parking available for a surcharge

Room Amenities

Pacific Palms Resort offers 292 air-conditioned accommodations with minibars and safes. Rooms open to balconies. LED televisions are featured in guestrooms. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Microwaves, refrigerators, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • In-room dining (limited hours)
  • LED television
  • Premium channels
  • Refrigerator available
  • Microwave available
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6 AM to 11 AM and on weekends from 7 AM to 10:30 AM.

Pacific Palms Resort has 2 restaurants serving breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Guests can play rounds at the 36-hole golf course. An outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf driving range on site
  • Golf lessons on site
  • Golfing on site

Spa Services

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 35.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 40 per pet, per night

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

Safety features at this property include a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards and cash. For guests' safety, the property includes a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines and the SafeStay (AHLA - USA) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • gap period enforced between guest stays 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 21.95 per person (approximately)
  • Valet parking fee: USD 14 per night
  • Pet fee: USD 40 per pet, per night
  • Refrigerator fee: USD 35 per night
  • In-room microwave fee: USD 35 per night
  • Rollaway bed fee: USD 35.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pacific Palms
  • Pacific Palms City Of Industry
  • Pacific Palms Resort
  • Pacific Palms Resort City Of Industry
  • Palms Pacific
  • Palms Pacific Resort
  • Palms Resort
  • Pacific Palms Resort La Puente
  • Pacific Palms La Puente
  • Resort Pacific Palms Resort La Puente
  • La Puente Pacific Palms Resort Resort
  • Resort Pacific Palms Resort
  • Pacific Palms
  • Pacific Palms Resort Resort
  • Pacific Palms Resort La Puente
  • Pacific Palms Resort Resort La Puente

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

The property is a member of Preferred Hotels & Resorts.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.