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4.0 out of 5

"The location was good. The hotel could use a little sprucing up. " More

By a verified traveler on Mon 26 Sep 2022

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Hotel Description

4-star spa resort in Downtown Palm Springs

Central Palm Springs getaway

At this Downtown Palm Springs resort, you'll be within a 5-minute walk of Agua Caliente Casino and Plaza Theatre. Baristo Park and San Jacinto Mountains are also within half a mile (1 km).

Full-service spa, dining

A full-service spa, a gym, and a restaurant are all featured at this smoke-free resort. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Enjoy the outdoor pool and perks like a free area shuttle.

Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$129* Per night/room Jul 5 - Jul 6

Room, 2 Queen Beds, Non Smoking, Pool View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed, Non Smoking, Patio (Alcove)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, Pool View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking, Poolside

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hilton Palm Springs Resort ratings based on 18 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Palm Springs Resort

Everyone (7) Couples (2) Family (8)
5 out of 5

Posted by on Oct 2, 2022

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3 out of 5
The location was good. The hotel could use a little sprucing up.

Posted by on Sep 26, 2022

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5 out of 5
Fabulous property, design and convenient. Everything about this property was over the top and beat all my expectations!

Posted by on Sep 18, 2022

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Comment from Hotel Management

Sep 26, 2022 by clouds

We appreciate the positive feedback, we hope to welcome you back soon.

4 out of 5

Posted by on Aug 5, 2022

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5 out of 5

Posted by on Jul 18, 2022

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2 out of 5
Property is in nice location. I called the property directly before making my reservation because I knew my shuttle ride would be early. They assured me that it was simply a matter of calling someone. I called a second time and was reassured. At check in I was told they don't do that and I was mistaken. My cab driver assured me that do it all the time. Highly disappointed. Desk clerk was especially disappointing.

Posted by , from NICHOLASVILLE on Jun 25, 2022

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Comment from Hotel Management

Jul 7, 2022 by Hotel Staff

Thank you for sharing your review of your recent stay at Hilton Palm Springs. We apologize there was miscommunication regarding the shuttle. I understand that can be very frustrating. Management will discuss better practices. Thank you.

3 out of 5
Overall it was a okay stay, the room was clean and spacious. The pool was great! A few disappointing factors - upon check-in they asked if we would be okay with no maid service but would provide upon request anything we needed. A complete joke! Ran out of toilet paper twice, 3 towels left in the room to use for 5 days. When phoning front desk one evening asking for essentials, no one showed and had to phone again in the morning for the items. To pay close to $500 per night at this hotel - very disappointing! If you don’t provide maid service on the weekend and throughout your stay- stock up the room with essentials for the length of your stay. 😡

Posted by , from Lynden on Mar 10, 2022

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Comment from Hotel Management

Apr 17, 2022 by Emmz

Thanks for your feedback we will look into it we apologies for any inconvenience

4 out of 5
Room and hotel was very clean. Great place to stay and close to the casino and lots of great restaurants. Pool area was nice and atmosphere was great. Food at hotel was ok… wish they had more options and better hours. Wish rooms had microwaves and firmer pillows.

Posted by on Oct 29, 2021

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3 out of 5

Posted by on Aug 3, 2021

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3 out of 5
Room was not ready so we got a late check-in which they promised to call us when our room was ready and they never did call. But with all that being said we did receive a complementary bottle of wine which was nice. Rented a poolside room and patio furniture definitely needs to be updated it is very worn. Room was nice and clean but the refrigerator did not work.

Posted by on Apr 2, 2021

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Comment from Hotel Management

Apr 15, 2021 by clouds

We apologized for the inconvenience you encountered and we appreciate your feedback.

Renovations + Closures

The following facilities or services will be unavailable from April 10 2024 to April 22 2024 (dates subject to change):

  • One of the swimming pools

The property will be renovating from April 10 2024 to April 22 2024 (completion date subject to change). The following areas are affected:

  • Swimming pool

During renovations, the resort will make every effort to minimize noise and disturbance.

Property Features

Hilton Palm Springs Resort offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. Business amenities include a business center and a meeting room. A steam room, spa services, and tour/ticket assistance are also featured at the business-friendly Hilton Palm Springs Resort. A roundtrip airport shuttle (available on request) and an area shuttle are free. Parking is available for a fee. This 4-star Palm Springs resort is smoke free.

  • 257 guestrooms or units
  • 3 levels
  • Built in 1981
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Rollaway/extra beds available
  • Free area shuttle
  • Laundry facilities
  • Refrigerator (on request)
  • Refrigerator
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi , Wired internet access (surcharge) , Wireless internet access , Internet access (complimentary)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Palm Springs Station (8.5 km / 5.3 mi)
  • Property shuttles: Free airport shuttle and area shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton Palm Springs Resort offers 257 accommodations with laptop-compatible safes and safes. Rooms open to balconies. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and hair dryers. This Palm Springs resort provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones; free local calls are provided (restrictions may apply). Microwaves, refrigerators, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Private balcony
  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 8:00 AM to 11:00 AM.

Hilton Palm Springs Resort has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the resort include an outdoor pool, a health club, and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Mountain biking nearby
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Golfing nearby

Spa Services

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy.

  • Hot stone massage
  • Deep tissue massage
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: USD 75 per pet, per stay, plus a deposit of USD 100 per stay
  • Maximum 2 per room (weight limit: 75 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment will be available to guests. Guests are provided with hand sanitizer and masks are required in public areas. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Protective clothing is available to guests
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 12.00–20.00 per person
  • Fee for in-room wired Internet: USD 14.95 (rates may vary)
  • Uncovered self parking fee: USD 30 per night (in/out privileges)
  • Valet parking fee: USD 25 per night
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • In-room microwave fee: USD 15.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Palm Springs
  • Hilton Palm Springs Resort
  • Hilton Resort Palm Springs
  • Palm Springs Hilton
  • Palm Springs Hilton Resort
  • Hilton Palm Springs Hotel Palm Springs
  • Hilton Palm Springs
  • Hilton Palm Springs Resort Resort
  • Hilton Palm Springs Resort Palm Springs
  • Hilton Palm Springs Resort Resort Palm Springs

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.