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Palm Mountain Resort and Spa

3-star property
155 S Belardo Road, Palm Springs, CA 1-855-201-7819
3.8 out of 5
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See all 24 travelocity Reviews

"Location is perfect for spending time indoors or outdoors in Downtown Palm Springs. " More

By a verified traveler on Fri 18 Mar 2022

Points Of Interest

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Hotel Description

3-star hotel near San Jacinto Mountains

Downtown Palm Springs stay

Within a 10-minute walk of this Downtown Palm Springs hotel, you'll find San Jacinto Mountains and Palm Springs Art Museum. Palm Springs Convention Center and Moorten Botanical Garden and Cactarium are also within 2 miles (3 km).

Business services

This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the business center and WiFi in public areas. Enjoy the spa tub and perks like free self parking.

Room, 1 King Bed (Courtyard)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$109* Per night/room Jul 5 - Jul 6

Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Patio

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Poolside

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds (Courtyard)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Classic Room, 1 King Bed (Shared Patio Fire Pit)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Palm Mountain Resort and Spa ratings based on 24 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Palm Mountain Resort and Spa

Everyone (15) Couples (3) Family (6)
5 out of 5
Location is perfect for spending time indoors or outdoors in Downtown Palm Springs.

Posted by on Mar 18, 2022

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Comment from Hotel Management

Apr 1, 2022 by GM

Hello Reagan, Thank you for the five Stars! We truly appreciate that you chose to stay with us during your visit to Palm Springs. First, I am glad to read that you loved your stay and our great location with the short walking distance to Downtown. We hope this means you will be back soon for another visit. Sincerely, General Manager

5 out of 5

Posted by on Jan 17, 2022

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2 out of 5
Hotel staff had a bad attitude. Bed was bad and hard. Could not print out a folio so I could verify charges. Resort fee was more than shown on Travelocity. They asked for a 50 deposit not disclosed on Travelocity. This is essentially a two star motel rather than a hotel. Will not stay here again.

Posted by , from San Diego on Jan 1, 2022

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Comment from Hotel Management

Jan 8, 2022 by GM

Hello Andrew, Thank you very much for choosing to stay at Palm Mountain Resort & Spa on your most recent visit to Palm Springs—and thank you for taking the time to submit your review. We are very grateful as each review allows us to improve our guest experience. To that end, there were several issues you raised in your review that were very concerning to me, and I would like to offer my deepest apologies for the unacceptable experience. I assure you that I will follow up with my staff to review our customer service policies to ensure that this does not happen again. Please feel free to contact me directly at the resort should you wish to discuss your experience with me in more detail, and to allow to make it right for you. Once again, thank you so much for your time and for choosing Palm Mountain Resort and Spa. I look forward to the opportunity to welcome you back to experience the high standard of service and care we have become known for. Sincerely, Guest Service Manager

3 out of 5
location, appearance was nice.

Posted by on Nov 15, 2021

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Comment from Hotel Management

Nov 20, 2021 by GM

Hello Edward, Thank you very much for taking the time to submit your review regarding your experience at Palm Mountain Resort and Spa. I am glad to read that you enjoyed your stay—and that you loved our location and our resort’s appearance. We are already looking forward to your return visit, and to the opportunity to change your 3-star review to a 5-star one next time. Until then, best wishes and safe travels to you Sincerely, General Manager

5 out of 5
Location is amazing just off the main street.

Posted by on Nov 12, 2021

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Comment from Hotel Management

Nov 13, 2021 by GM

Hello Donald, Thank you for submitting your reviews—and thank you for the five stars! First, I am thrilled to read that you enjoyed your stay at Palm Mountain Resort & Spa—and that you loved our location with the short walking distance to the main street. We hope this means you will be back soon for another visit. Sincerely, General Manager

5 out of 5

Posted by on Oct 31, 2021

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5 out of 5
Excellent lobby with great reception to check you in so you can relax and have fun in the pool and jacuzzi.

Posted by on Sep 23, 2021

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Comment from Hotel Management

Oct 1, 2021 by GM

Hello Jacqui, Thank you for choosing the Palm Mountain Resort & Spa on your most recent visit to Palm Springs and for taking the time to submit your review (and thank you for the five stars!). I am delighted to read that you had a great experience with us and that you found our resort relaxing. We hope this means you will be back soon for another visit. Our amazing pool and jacuzzi will be waiting for you! Sincerely, General Manager

5 out of 5
Excellent fabulous easy check in with reception open 24/7. Friendly easy staff in the lobby. Wonderful. Pool & Jacuzzi excellent. Room balcony view wonderful.

Posted by on Sep 15, 2021

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Comment from Hotel Management

Sep 25, 2021 by GM

Hello Jacqui, Thank you for taking the time to submit your review (and thank you for the four stars!). I’m so glad to see you enjoyed your stay. Also, I am delighted to read your kind compliments about our front desk team members. I will share your comments with them, and I am certain that they will be encouraged by our remarks. Again, thank you for staying with us, we hope to welcome you back again soon. Sincerely, General Manager

1 out of 5

Posted by on Jul 28, 2021

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Comment from Hotel Management

Nov 13, 2021 by GM

Dear Jennifer, Thank you for your review. I am very sorry to see that your stay did not live up to the high standard we set for ourselves here at Palm Mountain Resort & Spa. I would love to discuss your stay and to learn from you how we can do better next time. Please do not hesitate to reach out to me directly at the hotel. I look forward to hearing from you. Sincerely, General Manager

5 out of 5

Posted by on Jun 28, 2021

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Comment from Hotel Management

Jul 26, 2021 by GM

Thank you for staying at Palm Mountain Resort and Spa on your most recent visit to Palm Springs. We greatly appreciate your business and the five-star rating you have given us. So, thank you again for taking the time and providing us your feedback, as we truly appreciate knowing we created a memorable stay. Have a great summer and we hope we see you soon. Thank you, Steve Boswell General Manager

About the Palm Mountain Resort and Spa

Location 155 S Belardo Road, Palm Springs, CA 92262

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Palm Mountain Resort and Spa offers its guests an outdoor pool, a spa tub, and a fitness center. There's a coffee shop/cafe on site, as well as a snack bar/deli. There's an onsite business center. A computer station is on site and WiFi is available in public spaces for a fee. Spa services, a terrace, and multilingual staff are also featured at the business-friendly Palm Mountain Resort and Spa. Limited free parking is available on a first-come, first-served basis. This 3-star Palm Springs hotel is smoke free.

  • 142 guestrooms or units
  • 3 levels
  • 5 buildings
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access , Internet access (complimentary)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Palm Springs Station (8.7 km / 5.4 mi)
  • Parking: Free self parking

Room Amenities

Palm Mountain Resort and Spa offers 142 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Microwaves and coffee/tea makers are provided. Bathrooms include bathtubs or showers and hair dryers. This Palm Springs hotel provides wireless Internet access for a surcharge. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Premium channels
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Connecting rooms available

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Golfing nearby
  • Golfing on site

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, and Swedish massages.

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 3:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 21 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 60.00 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast and lunch.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay
  • Resort fee: USD 19.00 per accommodation, per night

The resort fee includes:

  • Nearby fitness center access
  • Airport shuttle
  • Internet access
  • Phone calls
  • Faxes
  • In-room bottled water
  • In-room coffee

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 19.00 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 19.00 per night (rates may vary)
  • Pet fee: USD 60.00 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 20.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mountain Palm
  • Palm Mountain
  • Palm Mountain Resort
  • Resort Palm
  • Palm Mountain Hotel Palm Springs
  • Palm Mountain Resort And Spa
  • Palm Mountain Resort Palm Springs
  • Palm Mountain Palm Springs
  • Palm Mountain Resort Spa
  • Palm Mountain Spa Palm Springs
  • Palm Mountain Resort and Spa Hotel
  • Palm Mountain Resort and Spa Palm Springs
  • Palm Mountain Resort and Spa Hotel Palm Springs

You should know

  • Pool access available from 7 AM to 10:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 21 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.