Skip to main content
Beginning of main content

Enter dates to see availability

"Love they accept dogs! It was hot in our room this is my normal place I stay when traveling to Richmond. " More

By a verified traveler on Fri 24 Aug 2018

Hotel Description

3-star hotel near Short Pump Town Center

In Glen Allen

Within a 15-minute walk of the hotel, you'll find Short Pump Town Center and Children's Museum of Richmond. University of Richmond is within 9 miles (15 km) and Children's Museum of Richmond is within 12 miles (20 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the health club and perks like free self parking.

Free Internet, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 130 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Room service, free newspapers, and free local calls are also available.

aloft, Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$93* Per night/room Jan 26 - Jan 27

aloft, Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Aloft Richmond West Short Pump ratings based on 19 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Aloft Richmond West Short Pump

Everyone (3)
5 out of 5

Posted by on Jul 5, 2019

Was this review helpful to you?
5 out of 5
Love this location stay here on my way to and from Connecticut. They allow my dog and there is a great area right outside to walk your dog. Walkable to restaurants and shops. Friendly staff

Posted by on Mar 10, 2019

Was this review helpful to you?
4 out of 5
Love they accept dogs! It was hot in our room this is my normal place I stay when traveling to Richmond.

Posted by on Aug 24, 2018

Was this review helpful to you?
4 out of 5

Small rooms but nice and clean

I enjoyed this hotel. It was an interesting, informal concept, but nice and clean.

Posted by on May 4, 2015

Was this review helpful to you?
2 out of 5

Intriguing hotel, but not yet ready for prime time.

Pros: Close restaurants, Quiet
1. Check-in was quick and efficient enough, but I came away with the feeling that I was interrupting her conversation with another employee. Not particularly welcoming. 2. The tiny indoor pool had no towels, though there was a shelving unit for them. When asked, we and other guests were told that there were no towels, that we should just go up and get towels from our rooms. Not acceptable! Also, the A/C in the pool area was freezing! 3. Parts of the building needed maintenance (sanding & painting, etc.). 4. Housekeeping in the public areas (hallways, outdoor area adjacent to the pool) had various types of debris. 5. We loved the architecture and concept of the hotel, but the personnel part of the equation left a lot to be desired.

Posted by , from Houston, TX on Jun 14, 2012

Was this review helpful to you?
5 out of 5

Convenient location.

Pros: Close restaurants, Free Internet, Quiet
Very convenient location, somewhat awkward to get to due to current road construction.

Posted by on Apr 20, 2012

Was this review helpful to you?
5 out of 5

It was nice ;)

Pros: Close restaurants, Quiet
I enjoyed my stay , the staff was friendly and the rooms were nice

Posted by , from Tallahassee, FL, USA on Nov 9, 2011

Was this review helpful to you?
5 out of 5

Very Cozy and in a Convenient location

Pros: Close restaurants, Quiet
THe Hotel was very clean and the rooms very trendy!, I loved the shower/Bathroom setup, and the beds were way comfortable. THe blinds blocked ALLL light out. didnt want to get out of bed!

Posted by , from Orlando FLorida on Oct 13, 2011

Was this review helpful to you?
4 out of 5

nice hotel

i stayed when they first opened and during the middle of the night the fire alarms kept going off and we had to evacutate the hotel. other than that it was a great stay. i would stay there again.

Posted by , from manassas,va on Apr 12, 2011

Was this review helpful to you?
3 out of 5

this hotel make me feel like I got ripped

Pros: Close restaurants, Free Internet, Quiet
Cons: bad service and poor room
the front desk staff was great when we right got there. we got into our room and no a/c(100+ degrees outside). I called the front desk and they sent someone to look at it. he arrived and said it was shut off and to await 20 mins for it to come on(it was 80+in the room). requested a new room and they would not do it. then they said they had a twin double available( we paid for a king). we said no! then we left for awhile to let the room cool down. came back 3 hours later and it was even hotter in the room. again requested another room. they said ok it would take about an hour to clean the room. so we need to go somewhere and had to take showers. then no hot water. at this point i was quite angrey with there service. after calling the desk again to complain they said our new room was ready. we got into the new room and it was great from there on out.

Posted by , from norfolk, va on Feb 3, 2011

Was this review helpful to you?

About the Aloft Richmond West Short Pump

Location 3939 Duckling Drive, Glen Allen, VA 23060

Property Features

Aloft Richmond West Short Pump offers its guests an indoor pool and a health club. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A 24-hour business center and a meeting room are available. Event space at this hotel measures 564 square feet (52 square meters). The business-friendly Aloft Richmond West Short Pump also features gift shops/newsstands, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available. This 3-star Glen Allen hotel is smoke free.

  • 130 guestrooms or units
  • 564 sq ft of conference space
  • 52 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Pool or billiards table
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Refrigerator


Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet


Free self parking


  • Airport: Richmond, VA (RIC-Richmond Intl.) (35.9 km / 22.3 mi)
  • Parking: Free self parking

Room Amenities

Aloft Richmond West Short Pump offers 130 air-conditioned accommodations with safes and complimentary newspapers. 42-inch LCD televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers and hair dryers. This Glen Allen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Refuel by Aloft - This café serves breakfast, lunch, and dinner.

W xyz bar - Onsite pub.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a health club.


If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies


  • Check-in time starts at 3 PM
  • Check-in time ends at midnight


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.


  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 40 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • UnionPay
  • No rollaway/extra beds available
  • Pets allowed (no fees)


Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: USD 9.00 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • aloft Richmond
  • Aloft Richmond West Short Pump Hotel
  • aloft Richmond West Glen Allen
  • aloft Richmond West Hotel
  • aloft Richmond West Hotel Glen Allen
  • aloft West Richmond
  • Richmond aloft
  • Aloft Richmond West Short Pump Glen Allen
  • Aloft Richmond West Short Pump Hotel Glen Allen

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
url importing
There was an error importing /Richmond-Hotels-Aloft-Richmond-West-Short-Pump.h2211900-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.