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"I enjoyed my stay, however there is no microwave in the rooms. There is a community microwave in the lobby which is awkward and risky due to Covid. I ... " More

By a verified traveler on Sat 28 Nov 2020

Hotel Description

3-star hotel near Short Pump Town Center

In shopping district

Within a 15-minute walk of the hotel, you'll find Short Pump Town Center and Children's Museum of Richmond. University of Richmond is within 9 miles (15 km) and Children's Museum of Richmond is within 12 miles (20 km).

Business services

This hotel features an indoor pool, a health club, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. There's a bar/lounge on site, and a 24-hour front desk and free newspapers are also provided.

Free Internet, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 130 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Other amenities include room service, free newspapers, and free local calls.

aloft, Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$85* Per night/room Mar 3 - Mar 4

aloft, Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Aloft Richmond West Short Pump ratings based on 21 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Aloft Richmond West Short Pump

Everyone (4)
3 out of 5
I enjoyed my stay, however there is no microwave in the rooms. There is a community microwave in the lobby which is awkward and risky due to Covid. I had to have my food delivered to the lobby, since it cannot be delivered to the rooms directly. I don’t like the set up where you can only go to the room if you pass the front desk. There’s no privacy at all. The hotel was fine. I only wished the shower didn’t leak into the bathroom food causing me to have to use my only towel to clean it.

Posted by , from Glen Allen, Va on Nov 28, 2020

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Comment from Hotel Management

Dec 8, 2020 by Seth

Unfortunately, Marriott does not permit the brand to have a microwave in the lobby. so I had to hide it. Not sure why the delivery services will not deliver to the room but, that is not our policy.

4 out of 5

Posted by on Feb 23, 2020

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5 out of 5

Posted by on Jul 5, 2019

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5 out of 5
Love this location stay here on my way to and from Connecticut. They allow my dog and there is a great area right outside to walk your dog. Walkable to restaurants and shops. Friendly staff

Posted by on Mar 10, 2019

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4 out of 5
Love they accept dogs! It was hot in our room this is my normal place I stay when traveling to Richmond.

Posted by on Aug 24, 2018

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4 out of 5

Small rooms but nice and clean

I enjoyed this hotel. It was an interesting, informal concept, but nice and clean.

Posted by on May 4, 2015

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2 out of 5

Intriguing hotel, but not yet ready for prime time.

Pros: Close restaurants, Quiet
1. Check-in was quick and efficient enough, but I came away with the feeling that I was interrupting her conversation with another employee. Not particularly welcoming. 2. The tiny indoor pool had no towels, though there was a shelving unit for them. When asked, we and other guests were told that there were no towels, that we should just go up and get towels from our rooms. Not acceptable! Also, the A/C in the pool area was freezing! 3. Parts of the building needed maintenance (sanding & painting, etc.). 4. Housekeeping in the public areas (hallways, outdoor area adjacent to the pool) had various types of debris. 5. We loved the architecture and concept of the hotel, but the personnel part of the equation left a lot to be desired.

Posted by , from Houston, TX on Jun 14, 2012

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5 out of 5

Convenient location.

Pros: Close restaurants, Free Internet, Quiet
Very convenient location, somewhat awkward to get to due to current road construction.

Posted by on Apr 20, 2012

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5 out of 5

It was nice ;)

Pros: Close restaurants, Quiet
I enjoyed my stay , the staff was friendly and the rooms were nice

Posted by , from Tallahassee, FL, USA on Nov 9, 2011

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5 out of 5

Very Cozy and in a Convenient location

Pros: Close restaurants, Quiet
THe Hotel was very clean and the rooms very trendy!, I loved the shower/Bathroom setup, and the beds were way comfortable. THe blinds blocked ALLL light out. didnt want to get out of bed!

Posted by , from Orlando FLorida on Oct 13, 2011

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About the Aloft Richmond West Short Pump

Location 3939 Duckling Drive, Glen Allen, VA 23060

Property Features

Aloft Richmond West Short Pump offers its guests an indoor pool and a health club. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A 24-hour business center and a meeting room are available. Event space at this hotel measures 564 square feet (52 square meters). The business-friendly Aloft Richmond West Short Pump also features gift shops/newsstands, coffee/tea in a common area, and complimentary newspapers in the lobby. This 3-star Glen Allen hotel is smoke free.

  • 130 guestrooms or units
  • 564 sq ft of conference space
  • 52 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Pool or billiards table
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Refrigerator
  • Free cribs/infant beds


Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet


Parking (limited spaces)


  • Airport: Richmond Intl. Airport (RIC) (34.1 km / 21.2 mi)

Room Amenities

Aloft Richmond West Short Pump offers 130 air-conditioned accommodations with safes and complimentary newspapers. 42-inch LCD televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 4:00 AM to 1:00 PM.

Refuel by Aloft - This café serves breakfast, lunch, and dinner.

W xyz bar - Onsite pub.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a health club.


If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies


  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Food and water bowls and an off-leash area are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer and masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Pets allowed (no fees)
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures


Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 15 for adults, USD 5 and USD 15 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • aloft Richmond
  • Aloft Richmond West Short Pump Hotel
  • aloft Richmond West Glen Allen
  • aloft Richmond West Hotel
  • aloft Richmond West Hotel Glen Allen
  • aloft West Richmond
  • Richmond aloft
  • Aloft Richmond West Short Pump Glen Allen
  • Aloft Richmond West Short Pump Hotel Glen Allen

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.