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"Wonderful stay! Exactly what we needed at a price we could afford. Room was very clean....love the "wood" flooring....SO much cleaner than carpet! The ... " More

By a verified traveler on Mon 29 Nov 2021

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Hotel Description

Hotel near Short Pump Town Center in Glen Allen

In Glen Allen

You'll be within half a mile (1 km) of Children's Museum of Richmond and 2 miles (3 km) of Short Pump Town Center with a stay here. Also, Elk's Lodge is within 3 miles (5 km) and Regency Square Mall is within 6 miles (10 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the 24-hour business center. Enjoy the 24-hour gym and conveniences like a 24-hour front desk and laundry facilities.

Studio Suite, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$114* Per night/room Jul 13 - Jul 14

Studio Suite, 1 Queen Bed, Accessible (Mobil Roll Shwr)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Studio Suite, 1 Queen Bed, Accessible (Mobil Tub)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Accessible (Mobil Tub)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Accessible (Mobil Roll Shwr)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Candlewood Suites Richmond-West, an IHG Hotel ratings based on 7 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Candlewood Suites Richmond-West, an IHG Hotel

Everyone (1) Couples (2) Family (2)
5 out of 5
Wonderful stay! Exactly what we needed at a price we could afford. Room was very clean....love the "wood" flooring....SO much cleaner than carpet! The staff was fantastic.....VERY helpful, especially when my husband left something there & they found it for him. Hallways needed a bit of cleaning/updating. Outside area had some debris & needed some landscaping

Posted by on Nov 29, 2021

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3 out of 5
No house keeping between days only ones every seven days.

Posted by on Dec 29, 2019

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Comment from Hotel Management

Dec 31, 2019 by K.S.Westholder, Front Office Manager

Thank you for providing a review of your stay at Candlewood Suites Richmond West End. We are an extended stay hotel and our housekeeping service is designed with privacy and the environment in mind. However, we are also very flexible with this rule. If you were here for 5 or 6 days, we would have been more than happy to accommodate a refresh in your room. We hope you come back and try us again.

5 out of 5
We reserved this room using the internet. Upon arrival at the property, the room we were assigned was exactly what we reserved. The receptionist was very nice and helpful. We found the room very clean and fresh smelling. The bed was probably the most comfortable we have ever slept in at a hotel. It was a great room and a wonderful stay. We would definitely stay here again!

Posted by on Feb 13, 2019

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Comment from Hotel Management

Feb 19, 2019 by Karen Westholder, Front Office Manager

Thank you for taking time to providing a review and rating of your stay with us at Candlewood Suites. It sounds like you were well taken care. Since we renovated about 18 months ago, many have found our new look (and beds) a great comfort. I'm glad you had a comfortable and restful night's sleep. We look forward to having you come back again.

1 out of 5

Just say no

Sleep under a bridge if you have to. Just don't go here. Extra fees for everything. Extremely rude staff. Not helpful at all.

Posted by , from gulf coast on Oct 7, 2015

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Comment from Hotel Management

Jan 19, 2016 by Jason

I am very sorry to hear that you were not pleased with your stay. Our front desk associates receive many praises so it is especially disheartening that you did not have a good experience with them. Our laundry facilities, lending locker items and coffee are all complimentary to our guests. We pride ourselves on not “nickel and diming” our guests so I am a bit confused by this. If you would like to call me I would like to discuss your extra charges with you. Please don’t hesitate to reach out. Customer service is our number one priority and I am sorry again that we did not meet your expectations during your stay.

3 out of 5

only average quality could use some updating

Cons: no free breakfast
we had problems with a plugged up toilet and had to take care of it ourselves

Posted by , from Florida on Jun 1, 2012

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4 out of 5

A fine choice for an overnight

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
Cons: Poor breakfast
I stayed here when I was driving to New York City and it was convenient, clean and cheap. I recommend the hotel

Posted by , from Savannah on Apr 12, 2011

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4 out of 5

Best Value in West End

I enjoyed my second stay at this basic hotel in the West End. It has everything the business traveler needs (including ethernet cable, free movies and a kitchenette). Why pay more for the big chain hotels? Very close (1 mile) to Short Pump Mall for fine dining selections, shopping and strolling.

Posted by on Jul 30, 2006

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About the Candlewood Suites Richmond-West, an IHG Hotel

Location 4120 Tom Leonard Dr, Glen Allen, VA 23060

Property Features

There's a snack bar/deli on site. WiFi is free in public spaces. You'll find a 24-hour business center on site. A 24-hour fitness center, barbecue grills, and multilingual staff are also featured at the business-friendly Candlewood Suites Richmond-West, an IHG Hotel. Free self parking is available. This Glen Allen hotel is smoke free.

  • 1 building
  • 122 guestrooms or units
  • 3 levels
  • Deli
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Convenience store
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Candlewood Suites Richmond-West, an IHG Hotel offers 122 air-conditioned accommodations with coffee/tea makers and hair dryers. 43-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations. This Glen Allen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (weekly)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 35 per pet (varies based on length of stay)
  • Weight limit: 80 lbs
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property does not use a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Candlewood Suites Richmond-West
  • Candlewood Suites Richmond-West Glen Allen
  • Candlewood Suites Richmond-West Hotel
  • Candlewood Suites Richmond-West Hotel Glen Allen
  • Candlewood Suites RichmondWes
  • Candlewood Suites Richmond-West Aparthotel Glen Allen
  • Candlewood Suites Richmond-West Aparthotel
  • Candlewood Suites Richmond West
  • Candlewood Suites Richmond-West, an IHG Hotel Hotel
  • Candlewood Suites Richmond-West, an IHG Hotel Glen Allen
  • Candlewood Suites Richmond-West, an IHG Hotel Hotel Glen Allen

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.