In Glen Allen
You'll be within half a mile (1 km) of Children's Museum of Richmond and 2 miles (3 km) of Short Pump Town Center with a stay here. Also, Elk's Lodge is within 3 miles (5 km) and Regency Square Mall is within 6 miles (10 km).
This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the 24-hour business center. Enjoy the 24-hour gym and conveniences like a 24-hour front desk and laundry facilities.
Dec 31, 2019 by K.S.Westholder, Front Office Manager
Thank you for providing a review of your stay at Candlewood Suites Richmond West End. We are an extended stay hotel and our housekeeping service is designed with privacy and the environment in mind. However, we are also very flexible with this rule. If you were here for 5 or 6 days, we would have been more than happy to accommodate a refresh in your room. We hope you come back and try us again.
Feb 19, 2019 by Karen Westholder, Front Office Manager
Thank you for taking time to providing a review and rating of your stay with us at Candlewood Suites. It sounds like you were well taken care. Since we renovated about 18 months ago, many have found our new look (and beds) a great comfort. I'm glad you had a comfortable and restful night's sleep. We look forward to having you come back again.
Jan 19, 2016 by Jason
I am very sorry to hear that you were not pleased with your stay. Our front desk associates receive many praises so it is especially disheartening that you did not have a good experience with them. Our laundry facilities, lending locker items and coffee are all complimentary to our guests. We pride ourselves on not “nickel and diming” our guests so I am a bit confused by this. If you would like to call me I would like to discuss your extra charges with you. Please don’t hesitate to reach out. Customer service is our number one priority and I am sorry again that we did not meet your expectations during your stay.
There's a snack bar/deli on site. WiFi is free in public spaces. You'll find a 24-hour business center on site. A 24-hour fitness center, barbecue grills, and multilingual staff are also featured at the business-friendly Candlewood Suites Richmond-West, an IHG Hotel. Free self parking is available. This Glen Allen hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi
Free self parking
Candlewood Suites Richmond-West, an IHG Hotel offers 122 air-conditioned accommodations with coffee/tea makers and hair dryers. 43-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations. This Glen Allen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.
Recreational amenities at the hotel include a 24-hour fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.