"The property and staff were excellent.
The restaurants were great.
However, room service unacceptable. Hotels need to get back to room service. Not deliver a bag to your door. Most people enjoy the luxury of having meals served to their rooms in a civilized manner. Not fast food. "
A verified traveler from Fresno stayed at Hyatt Regency Sacramento
"The property outside was good. However, upon checking in and going to my room, I was very surprised with the disgraceful level of cleanliness I found in the room. My bathroom was filthy. The toilet hadn’t been cleaned in what seemed like weeks as it was developing a dark ring around the water level. My pillows were all dirty from someone else’s makeup prior to me getting into bed. I just did not feel like it was sanitary. I’ve been to lower rated hotels and found their rooms to have cleaner rooms. Another issue I had was that there was no water to purchase. I had to drive to different stores, after 10pm, for a bottle of water. At checkout, I went and looked at the breakfast that was served that morning and it was just very disappointing, again in terms of cleanliness. The coffee station was dirty and the refrigerator with the milk for cereal looked like it was ransacked. The tables all had food and dried liquid from days prior. I’d see housekeeping personnel but none were concerned with actually cleaning. Everyone I saw was either chit chatting or on their phone. How this hotel has above a 4 star rating is mind blowing. "
A verified traveler stayed at Larkspur Landing Sacramento - An All-Suite Hotel