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4.3 out of 5

"Easy access, clean, personable & helpful staff, quiet. " More

By a verified traveler on Fri 24 Sep 2021

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Hotel Description

Enjoy free breakfast at this Schertz hotel

In Schertz

Within 6 miles (10 km) of this Schertz hotel, you'll find Olympia Hills Golf Course and Cibolo Creek - Schertz Trailhead. Cibolo Creek - Veterans Park Trailhead and Joint Base San Antonio are also within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and free perks like full breakfast and free self parking.

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max
$105* Per night/room Jul 21 - Jul 22

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Pool View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Poolside

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Refrigerator & Microwave, Poolside

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Plus Atrium Inn ratings based on 11 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus Atrium Inn

Everyone (6) Couples (1) Family (5)
5 out of 5
Easy access, clean, personable & helpful staff, quiet.

Posted by , from Dallas on Sep 24, 2021

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Comment from Hotel Management

Sep 25, 2021 by Hotel Manager

Dear CYNTHIA, Thank you so much for your kind words. I’m so pleased that you found us a clean and peaceful place to stay and that you liked our friendly staff's hospitality and easy access. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

5 out of 5
We requested a ground floor - we got that and a nice, quiet room. There was also a convenient door exit beside us with parking right outside the door. The staff was friendly and helpful.

Posted by on Apr 21, 2021

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Comment from Hotel Management

Apr 23, 2021 by Hotel Manager

Dear Guest, Thanks for choosing our hotel for your stay. I’m glad we could accommodate your special needs. We’re here to help. Our goal is to offer every traveler an experience worth repeating. When you come to the area again, we hope to be your first choice and always prove to be the best choice. Nothing is more important to me and to my staff than the complete satisfaction of every guest. Sincerely, Hotel Manager

4 out of 5

Posted by on Mar 13, 2020

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4 out of 5
The soap, shampoo and conditioner dispensers in the bathtub are difficult to use and dispense very little product.

Posted by on Dec 27, 2019

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2 out of 5
Bathroom had mold and rust growing around picture on wall, along the seems along the ceiling, door jam, and the shower stall. Mysterious white splatters on bathroom door. Room was not even cleaned on one of the nights we stayed there, we came back to beds not made, towels in a pile still on bathroom floor, and trash not emptied. The day before the trash cans were left on the dining table without liners and no coffee pods and teas refilled. Just a major slacking by the housekeeping in my opinion and when brought to the attention of the manager it was as if it didn't matter and didn't care. When we stay at a hotel its a vacay and the little things are mini luxuries for us somce we dont get to go often. These types of things, as little as they are, become big disappointments.

Posted by on Nov 30, 2019

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2 out of 5
I chose this location because other family members were staying there. When I made the reservation I saw that it was stated I could make a request for a roll away bed and did so. We 3 adults and a 6 yr old staying in our room and I did not want the female child to have to sleep with a male adult even though it was her father. Upon arrival we were told they do not offer roll away beds because of the room sizes. This should not have been an option to ask for online and should have been stated as such on their website. We swam in the pool one night during our stay and there was a hole in the plaster on the bottom of the pool. I discovered this by catching my toe in it and kept having to pick up pieces because myself and granddaughter kept stepping on them and hurting our feet. I let the staff know and they were already aware and said it would be repaired the next week. In my opinion the pool should have been closed until repairs were made. Other than those two issues we found the property to be quite nice, close to shopping and had a pleasant stay.

Posted by on Oct 26, 2019

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Comment from Hotel Management

Nov 18, 2019 by General Manager

Dear Guest, Thank you for your stay with us, and for taking the time to write a review. Your feedback is extremely valuable to us, as we strive to make improvements where needed. In this case contacting our hotel directly with concerns in accommodations would have clarified any questions in what we could provide during your stay. I am sorry that you were not informed until upon arrival. We take all concerns seriously and continually work with maintenance and housekeeping to take proactive measures in order to provide the accommodations you deserve. It’s important to us that our customers are more than satisfied and I can assure you our main priority is to be able to offer a very well-maintained and comfortable atmosphere. Thank you for bringing this to our attention, and we hope for another opportunity to welcome you back!

5 out of 5
Everything was perfect, slept great. The guy at front desk was super nice, he answered all my questions.

Posted by on Mar 2, 2019

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5 out of 5

Great hotel location

Stay was good, weather was great. The kids enjoyed the pool, too cold for me but great stay

Posted by , from N.R.H TX. on Mar 17, 2018

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5 out of 5

I can't say enough about this beautiful hotel

Location: Schertz is in the suburbs of San Antonio and is about 30 minutes from downtown San Antonio and a short drive to the Premium Outlets.
I love this hotel! There is a beautiful atrium in the middle with skylights beaming sunshine onto the cafe tables and chairs, offering a pleasant place to read a book or drink your coffee. Access from the inside rooms on the ground floor have french patio doors opening to the atrium. Unfortunately, we couldn't reserve a room with atrium access and stayed on the second floor, but it was still a very nice room. We reserved two queen beds, each had four pillows, and the mattress was comfortable. The television was a large flat screen with numerous premium channels, and the room came with a microwave, refrigerator, coffee maker, and other necessities. There are many photos on their website that will show how beautiful the hotel is. One thing that stood out was the bathroom. Instead of the little bottles of shampoo and conditioner that most hotels give, they have a shower dispenser of shampoo, conditioner, and body wash (Dial), which I thought was a nice touch. Everything was so just clean. A full (and I do mean FULL) breakfast is provided from 6:30 a.m. to 10:00 a.m. that included scrambled eggs, sausage, potatoes, biscuits and gravy, waffles, cereal, danish, toast, coffee and beverages. The staff was always checking the dining area to make sure everything was clean and the food was replenished. Checkout was at 11 a.m. and the young lady at the front desk was very pleasant and helpful. If I ever have to stay in Schertz, Texas again, this will be my hotel of choice.

Posted by on Oct 5, 2015

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5 out of 5

Excellent location, close to several attractions .

Pros: The location and the friendly staff!
Cons: The internet service.
Location: We visited the Ride through Safari, Caverns, The Alamo and the Riverwalk. Located near many restaurants.
We arrived early and our room was made ready for us prior to the 3 PM check in time. Entire staff was very friendly, especially the breakfast staff. Breakfast buffet was excellent and anyone who could not find anything to eat must have a food issue. Rooms were clean and flat screen TV was excellent. The hotel was very quiet. Pool area and gym area were also very clean and accessible. My only complaint was that the internet was a little slow. For dinner and lunch, there were plenty of restaurants and suggestions by staff. And for those who need food in the wee hours of the morning there was the snack shop area which was open 24/7. Thanks for making the visit to Texas great!!

Posted by on Sep 10, 2015

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About the Best Western Plus Atrium Inn

Location 17401 IH 35 N, Schertz, TX 78154-1265

Property Features

Best Western Plus Atrium Inn offers its guests an indoor pool, a spa tub, and a fitness center. Along with a coffee shop/cafe, there's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Tour/ticket assistance, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Best Western Plus Atrium Inn. Free self parking is available. This Schertz hotel is smoke free.

  • 61 guestrooms or units
  • Full breakfast (free)
  • Deli
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Coffee shop
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Best Western Plus Atrium Inn offers 61 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Separate bedroom
  • Flat-screen television
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:30 AM to 10:00 AM.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Pool access ramp on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Guests will receive an email with special check-in instructions
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)
  • Cribs (infant beds) are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Atrium
  • Best Western Plus Atrium
  • Best Western Plus Atrium Inn
  • Best Western Plus Atrium Inn Schertz
  • Best Western Plus Atrium Schertz
  • Atrium Hotel Schertz
  • Best Plus Atrium Schertz
  • Best Western Plus Atrium Inn Hotel
  • Best Western Plus Atrium Inn Schertz
  • Best Western Plus Atrium Inn Hotel Schertz

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.