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4.1 out of 5

"everything was great. Had a hard time with the wifi. " More

By a verified traveler on Wed 29 Jan 2020

Hotel Description

3.5-star hotel near North Star Mall

Near the airport

Within 3 miles (5 km) of this San Antonio hotel, you'll find Wonderland of the Americas Mall and University of Texas Health and Science Center at San Antonio. North Star Mall and St. Mary's University are also within 6 miles (10 km).

Renovated in 2017

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 9 conference rooms, 24-hour business center, and free airport shuttle. Enjoy the 24-hour fitness center and perks like free self parking.

Comfy beds, WiFi

The 295 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. Other amenities include sofa beds, WiFi, and flat-screen TVs with cable channels. Housekeeping is available on request.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$111* Per night/room May 30 - May 31

Club Room, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

San Antonio Marriott Northwest ratings based on 12 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for San Antonio Marriott Northwest

Everyone (7) Couples (1) Family (6)
4 out of 5

Posted by on Apr 25, 2021

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Comment from Hotel Management

May 5, 2021 by Anthony Spears - General Manager

Thank you for staying with us, we hope to see you again!

4 out of 5

Posted by on Apr 25, 2021

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Comment from Hotel Management

May 5, 2021 by Anthony Spears - General Manager

Thank you for staying with us, we hope to see you again!

1 out of 5
Checking was at 4pm but we got our rooms at 6pm. It was not like the pictures at all. I didn't feel safe. If you go out to dinner you loose a parking spot. The parking was full and you had to park in the back of the hotel, not good lighting, no security, not safe at all. I had a dirty pamper on top of my car. When I asked for sheets for the pullout sofabed they took an hour to drop it of, apparently there is only 2 people that work in the hotel at night. They were out of pillows. They need to purchase new matters for the sofa beds they are stain, old, and dirty. I will never stay there again.

Posted by on Apr 20, 2021

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Comment from Hotel Management

Apr 20, 2021 by Anthony Spears - General Manager

Thank you for staying with us at the Marriott Hotel – San Antonio Northwest and for taking time to share your feedback. Good, bad or indifferent, guest feedback is invaluable as it lets us know areas we are doing great in and areas of opportunity. Our goal is to not only meet but also exceed our guest’s expectations and after reading your comments it appears we failed to reach our goal and for this, I am truly sorry. I am not sure what happened during your stay, but what you describe is completely not the norm for our hotel. I am very sorry you didn't experience what our guests rave about! I do hope the next time you are in San Antonio you will give us another chance to demonstrate our commitment to your comfort!

5 out of 5

Posted by on Mar 7, 2021

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Comment from Hotel Management

Mar 17, 2021 by Anthony Spears - General Manager

Thank you for the 5 of 5 rating and staying with us! We are pleased you enjoyed your stay!

4 out of 5

Posted by on Sep 7, 2020

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Comment from Hotel Management

Sep 11, 2020 by Anthony Spears - General Manager

Thank you for staying with us!

4 out of 5
everything was great. Had a hard time with the wifi.

Posted by on Jan 29, 2020

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Comment from Hotel Management

Mar 16, 2020 by Anthony Spears - General Manager

Thank you for staying with us. We hope to see you the next time you are in San Antonio!

5 out of 5

Posted by on Oct 28, 2019

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Comment from Hotel Management

Oct 31, 2019 by Guest Service Manager

Thank you for your feedback.

5 out of 5
Great overall . Friendly staff. Clean from the parking lot to the room. All round feel of high quality standards.

Posted by on Aug 20, 2019

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Comment from Hotel Management

Aug 20, 2019 by Guest Service Manager

Thank you for your honest feedback and we are looking forward to hosting you again should your travels brings you back to San Antonio.

5 out of 5
The next trip I take will be another reservation to this Marriott. I liked the bed comfort, vanity area, and room size.

Posted by on May 19, 2019

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Comment from Hotel Management

May 21, 2019 by Guest Service Manager

Thank you for your valued feedback we hope to see you back soon

5 out of 5
Very nice and an easy comfortable stay! Best sleep

Posted by on May 17, 2019

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Comment from Hotel Management

May 21, 2019 by Guest Service Manager

Thank you for your Feedback we hope to see you back soon

About the San Antonio Marriott Northwest

Location 3233 NW Loop 410, San Antonio, TX 78213

Property Features

San Antonio Marriott Northwest offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. There's an onsite 24-hour business center. There are 9 meeting rooms available. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly San Antonio Marriott Northwest. A roundtrip airport shuttle is free at scheduled times. Self parking is free. A complete renovation of San Antonio Marriott Northwest was completed in January 2017. Smoking is allowed in designated areas at this 3.5-star San Antonio hotel.

  • 295 guestrooms or units
  • 11 levels
  • 2 buildings
  • 785 sq m of conference space
  • Built in 1990
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free long-term parking , Free self parking , Free RV, bus, truck parking

Transport

  • Airport: San Antonio International Airport (SAT) (9.6 km / 6 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking, extended parking, and RV/bus/truck parking

Room Amenities

San Antonio Marriott Northwest offers 295 accommodations with safes and coffee/tea makers. Accommodations are furnished with king sofa beds. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This San Antonio hotel provides wireless Internet access for a surcharge. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Pillowtop beds
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Asado Urban Grill - This brasserie specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

U Bar - This cocktail bar specializes in American cuisine and serves lunch and dinner. Happy hour is offered. Open daily.

Late night fare is available from room service (during limited hours).

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after 5:30 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 5:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer and masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Credit card pre-authorization
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per day
  • 1.25 percent tourism fee will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 10.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 10.95 per 24-hour period (rates may vary)
  • Early check-in fee: USD 30.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Marriott Hotel San Antonio Northwest
  • Marriott San Antonio Northwest
  • San Antonio Northwest Marriott
  • Marriott San Antonio
  • San Antonio Marriott Northwest Hotel San Antonio
  • Marriott San Antonio Northwest Hotel
  • Courtyard San Antonio Six Flags At The Rim Hotel San Antonio
  • Marriott San Antonio Northwest
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  • San Antonio Marriott Northwest Hotel San Antonio
  • San Antonio Marriott Northwest Hotel
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  • San Antonio Marriott Northwest Hotel San Antonio

You should know

  • San Antonio Marriott Northwest offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 6:00 AM to 10:00 AM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.