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Embassy Suites by Hilton Dallas DFW Airport South

3.5-star property
4650 W Airport Fwy, Irving, TX 1-855-201-7819
2.8 out of 5
See all 21 travelocity Reviews

"Quick vheck in n out " More

By a verified traveler on Sun 28 Nov 2021

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Hotel Description

3.5-star hotel near Drive Nation Sports

Near the airport

You'll be within 2 miles (3 km) of Drive Nation Sports and 9 miles (15 km) of Irving Convention Center with a stay here. Also within 9 miles (15 km) are Toyota Music Factory and Six Flags Over Texas.

Free shuttle, breakfast

This hotel features an indoor pool, a spa tub, and a restaurant. Traveling on business? Take advantage of the 11 conference rooms, 24-hour business center, and free airport shuttle. Enjoy the gym and free buffet breakfast each morning.

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max
$127* Per night/room Jul 2 - Jul 3

Suite, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites by Hilton Dallas DFW Airport South ratings based on 21 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Embassy Suites by Hilton Dallas DFW Airport South

Everyone (8) Couples (2) Family (11)
1 out of 5
Starting with being put in a room that was already occupied, the nightmare continued with no keyed access for a week with security having to unlock your rooms, calls from management at 1140pm "to verify spelling of your name", outdated rooms with fridge leaking water, and a toilet that ran constantly through the night. The staff was less than willing to help and at the end of our stay was charged $60 to park at the hotel?? Terrible hotel, outdated, and provided the most unsatisfying hotel experience I've ever had.

Posted by , from UNIVERSITY HEIGHTS on Apr 4, 2023

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Comment from Hotel Management

Apr 6, 2023 by fom

Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience.

2 out of 5
Had several issues with the key. Was only one set of towels. One bar soap. Outlets need to be swapped with new ones. Older furniture. The best part was the hot tub. Balcony door was screwed shut so had to go down stairs to smoke. Maybe I checked in on a bad week..

Posted by , from Austin on Feb 8, 2022

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Comment from Hotel Management

Feb 8, 2022 by -- Joel K - Sales

Good day Ben, Thank you for taking the time to share your experience about your recent stay at our hotel. Your feedback is important to us so we can improve for future experiences. We are terribly sorry for the issues you encountered in your guestroom. It does sound like it was an off week. Please rest assured that we have addressed your comments with our housekeeping and engineering teams for their review and have addressed the issues you kindly brought to our attention. We hope that you will give us another opportunity in the future to demonstrate the high level of service, that our guest have come to expect from the Embassy Suites DFW South. Please let me know which room you occupied so we can quickly action it.

1 out of 5
The hotel rooms are in need of an upgrade. The price that the hotel charges does not reflect the conditions of the room.

Posted by on Jan 3, 2022

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Comment from Hotel Management

Jan 4, 2022 by -- Joel K - Sales

Thank for your review. As numerous guests have enjoyed our classic decor, they also enjoy the numerous complimentary amenities that are included with their stay: complimentary pool, hot tub and fitness room. Daily complimentary cooked to order hot breakfast, also the daily complimentary evening reception. We apologize this kept your stay from being the first-rate experience you deserve. We do have plans for improvements although an exact date has not yet been determined.

2 out of 5
Pretty common area. Lacked staff and updates hot tub was down now for over a mo (told to me from another guest) We paid over $700 for 3 nights breakfast was out first day unprepaired- No towels couldnt get pool towels at all all kinds of water everywhere even to the elevators! Sat in the business chair to find it soaked in front of the computer. They knew we were dissatisfied and never offered a discount- OF ANY KIND. No shuttle to Six Flags its so close- Or Dallas Love Field as the shuttle sits all day still.

Posted by on Nov 29, 2021

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Comment from Hotel Management

Dec 2, 2021 by -- Joel K - Sales

Katrina, It is regrettable to learn of your experience and would like to express our sincerest apology for any inconvenience caused. Your comments have been shared with the team and your concerns will be addressed.

4 out of 5
Quick vheck in n out

Posted by on Nov 28, 2021

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Comment from Hotel Management

Dec 2, 2021 by -- Joel K - Sales

. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

1 out of 5

Posted by on Nov 18, 2021

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4 out of 5
All was good!

Posted by on Oct 4, 2021

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Comment from Hotel Management

Oct 5, 2021 by -- Joel K - Sales

. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

2 out of 5
rooms out dated, need new drapes, phones, tv's. the door handle in bathroom was about to fall off. also a panel the ceiling was coming loose.

Posted by on Jun 7, 2021

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Comment from Hotel Management

Jun 7, 2021 by GM

Thank you. We will follow up to address the problems you encountered.

2 out of 5
The room was very dirty, dusty and lots of garbage under sofa and bed. You can tell this room hasn't been deep cleaned in months. Reception was all right, disappointed about the quality of snacks. Personal felt very busy and exhausted.

Posted by on Apr 26, 2021

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Comment from Hotel Management

Apr 26, 2021 by GM

We appreciate your feedback and will work on this issue immediately.

1 out of 5

Posted by on Mar 21, 2021

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Comment from Hotel Management

Mar 31, 2021 by GM

We are sorry that your stay did not meet your expectations. Please let us know how we could have made the stay more enjoyable.

About the Embassy Suites by Hilton Dallas DFW Airport South

Location 4650 W Airport Fwy, Irving, TX 75062

Property Features

Embassy Suites by Hilton Dallas DFW Airport South offers its guests an indoor pool, a spa tub, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is available in public spaces for a fee. You'll find a 24-hour business center on site. Event space at this hotel measures 8093 square feet (752 square meters) and includes conference space. The business-friendly Embassy Suites by Hilton Dallas DFW Airport South also features multilingual staff, laundry facilities, and dry cleaning/laundry services. A roundtrip airport shuttle is free at scheduled times. For a fee, parking is available. Smoking is allowed in designated areas at this 3.5-star Irving hotel.

  • 1 building
  • 305 guestrooms or units
  • 10 levels
  • 8093 sq ft of conference space
  • 752 sq m of conference space
  • Built in 1985
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Separate living room
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access

Available in some public areas: WiFi (surcharge) , Internet access - wireless , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Train station: West Irving Station (3.8 km / 2.3 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Dallas DFW Airport South offers 305 air-conditioned accommodations with MP3 docking stations and safes. Accommodations offer separate sitting areas. 37-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

  • Separate bedroom
  • Sitting area
  • MP3 dock
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily. The hotel hosts a free manager's reception daily.

Urban Craft - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.

Urban Craft - This bar specializes in American cuisine and serves lunch, dinner, and light fare. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport. To arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation. Guests will receive smart lock details.

Embassy Suites by Hilton Dallas DFW Airport South offers transfers from the airport. Please contact the property at the number on the booking confirmation on arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 75 lbs per pet)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property uses eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment will be available to guests. Guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC), Ecolab (3rd party expert - Global), and COVID-19 Guidelines (WHO).

  • Car recommended
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property follows sanitization practices of COVID-19 Guidelines (WHO)
  • Comprehensive recycling policy
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Protective clothing is available to guests
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 10.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 10.95 per 24-hour period (rates may vary)
  • Self parking fee: USD 20 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 65.00 (subject to availability)
  • Late check-out fee: USD 65.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hilton Dallas DFW Airport South Hotel
  • Embassy Suites Hotel Dallas International Airport South DFW
  • Embassy Suites Dallas DFW International Airport South Hotel
  • Embassy Suites Dallas
  • Embassy Suites Hilton Dallas DFW Airport South
  • Embassy Suites Hilton Dallas
  • Embassy Suites by Hilton Dallas DFW Airport South Hotel
  • Embassy Suites by Hilton Dallas DFW Airport South Irving
  • Embassy Suites by Hilton Dallas DFW Airport South Hotel Irving

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.