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4.6 out of 5

"Great Property...very clean, and staff has outstanding customer service " More

By a verified traveler on Tue 26 Nov 2019

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Hotel Description

3.5-star hotel near Allen Premium Outlets, connected to the convention center

City center stay

You'll find Allen Premium Outlets and Medical City McKinney within 3 miles (5 km) of this hotel. Heard Natural Science Museum and Wildlife Sanctuary and Allen Event Center are also within 3 miles (5 km).

Free shuttle, parking

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the gym and perks like free self parking and a free area shuttle.

Free Internet, LCD TVs

The 187 guestrooms offer free WiFi and free wired Internet, room service, and LCD TVs. Coffee/tea makers, down comforters, and free local calls are also available.

Traditional Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$101* Per night/room Nov 22 - Nov 23

Club Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Traditional Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton McKinney Hotel ratings based on 13 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Sheraton McKinney Hotel

Everyone (8) Couples (1) Family (5)
5 out of 5
Ou

Posted by , from ARLINGTON on Sep 26, 2021

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5 out of 5
Great Property...very clean, and staff has outstanding customer service

Posted by on Nov 26, 2019

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Comment from Hotel Management

Nov 26, 2019 by FD Manager

KMiller, Thank you so much for the kind review. I am glad our staff took such great care of you. Happy Thanksgiving.

5 out of 5

Posted by on Nov 9, 2019

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Comment from Hotel Management

Nov 13, 2019 by FD Manager

Thank you, we are glad you enjoyed your stay with us!!

5 out of 5
Absolutely Superb!!! The freeway noise was incomprehensible!

Posted by on Oct 21, 2019

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Comment from Hotel Management

Oct 23, 2019 by FD Manager

We are glad to everything was superb. Sorry about the highway noise, if you ever stay with us again request a room not facing the highway so you are affected but the noise.

5 out of 5
Overall it's beautiful. Spacious. Food was good. Staff nice and helpful. Only flaw was housekeeping didn't dusk the room. I could see the dust on the tables and chairs.

Posted by on Sep 2, 2019

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Comment from Hotel Management

Sep 3, 2019 by FD Manager

Thank you for letting us know how your stay was. We are glad everything went well. We will get the dust comment passed along to our housekeeping manager as well.

5 out of 5
Beautiful, Clean, and friendly service staff. We liked sitting outside in the evening and the bar was right there and a restroom was nearby. We sat out to 1AM visiting with family and they kept the lights on for us.

Posted by on Aug 26, 2019

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Comment from Hotel Management

Sep 3, 2019 by FD Manager

Glad to hear you guys enjoyed the stay and the family time. Thanks for taking the time to let us know about your stay.

4 out of 5

Posted by on May 11, 2019

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Comment from Hotel Management

May 27, 2019 by FD Manager

Is there anything we could have done to make your stay a 5? We are always looking for ways to improve so we appreciate any feedback you can offer. Thank you.

5 out of 5
Perfect. Nothing could have made it better. Nothing could have made it better.

Posted by on Mar 31, 2019

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Comment from Hotel Management

Apr 3, 2019 by AGM

Thank you for you feedback!

5 out of 5
Nice room. Comfortable bed. Really nice staff. Would stay again.

Posted by on Dec 30, 2018

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Comment from Hotel Management

Jan 2, 2019 by Kellea

See you again soon!

3 out of 5
Hotel visitors were very noisy and kept us up most nights. Doors are heavy and slam every time someone leaves. Water in shower is either ice cold or too hot to use (no in between). Breakfast in club room ended way to soon on Saturday. Staff did not appear to know that their "complimentary amenity" list they provided at check in, included a sewing kit when I asked for one. Very overpriced snack items in lobby.

Posted by , from Atlanta, GA on Oct 29, 2018

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Comment from Hotel Management

Nov 2, 2018 by Ryan Miyamoto

Amber, Sorry to hear that you did not enjoy the experience here with us at the Sheraton McKinney. We'll address your concerns with the team and ensure we are better suited to handle the issues you faced. Thank you for letting us know so that we can learn from them and get better.

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from December 01 to February 29:

  • Swimming pool

Property Features

Sheraton McKinney Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and meeting rooms. Event space at this hotel measures 7630 square feet (709 square meters) and includes a conference center. Multilingual staff, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Sheraton McKinney Hotel. A free area shuttle within 5 mi is available. Free self parking is available. This 3.5-star McKinney hotel is smoke free.

  • 187 guestrooms or units
  • 4 levels
  • 7 conference rooms
  • 7630 sq ft of conference space
  • 709 sq m of conference space
  • Built in 2015
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free RV, bus, truck parking

Transport

  • Property shuttles: Free area shuttle within 5 mi
  • Parking: Free self parking, extended parking, and RV/bus/truck parking

Room Amenities

Sheraton McKinney Hotel offers 187 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature down comforters. LCD televisions are featured in guestrooms. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • LCD television
  • Premium channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11 AM.

Sweetwater Bar and Grill - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75.00 per accommodation, per stay
  • Only dogs are allowed
  • Weight limit: 50 lbs
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of WELL Health-Safety Rating (IWBI).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property follows sanitization practices of WELL Health-Safety Rating (IWBI)
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Guests will receive an email with special check-in instructions
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 25 per person (approximately)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton McKinney Hotel
  • Sheraton McKinney
  • Sheraton McKinney Hotel Hotel
  • Sheraton McKinney Hotel McKinney
  • Sheraton McKinney Hotel Hotel McKinney

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.