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Renaissance Dallas Richardson Hotel

4-star property
900 E Lookout Dr, Richardson, TX 1-855-201-7819
3.6 out of 5
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See all 16 travelocity Reviews

"A lovely hotel, beautifully decorated for Christmas It was a quick walk across the street to the Eisemann Center. Friendly staff! Nice dinner at th ... " More

By a verified traveler on Fri 02 Dec 2022

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Hotel Description

4-star hotel near Eisemann Center for the Performing Arts

In entertainment district

A stay at this hotel places you within half a mile (1 km) of Eisemann Center for the Performing Arts and 6 miles (10 km) of University of Texas at Dallas. Richland College is within 6 miles (10 km) and WhirlyBall is within 9 miles (15 km).

Multiple dining options

This smoke-free hotel features 3 restaurants, a bar/lounge, and a 24-hour gym. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Self parking, a coffee shop, and a snack bar/deli are also offered.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$110* Per night/room Sep 30 - Oct 1

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Renaissance Dallas Richardson Hotel ratings based on 16 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Renaissance Dallas Richardson Hotel

Everyone (9) Couples (2) Family (4)
2 out of 5
This was a beautiful property, however the additional charge for Internet use is a little bit outdated and ridiculous. The night we checked in and there was a convention, so parking was nearly impossible (WHICH SUCKS after a 15 Hour drive). It took the better part of 35 minutes just to park and check in, and then I was charged $15 for parking After check out. The air conditioning in our room did not work, and we spent most of our night with the hallway door propped open, as we didn't return to our room until almost midnight, and we're just too exhausted to trade rooms. I do not believe this room was a good value. The person who greeted us at check-in seemed less than thrilled, Gave us zero information about the hotel or its amenities. There was nothing in the room to give information about on site amenities either. (Including check out time- i had to call the front desk and ask) Also, for people with mobility issues, please note that the bathroom floors are incredibly slippery in the humidity. You will definitely need to throw towels on the floor if Nana is walking around. It was a beautiful hotel, we had a beautiful view, but I would not stay here again at the price point we paid.

Posted by on Jun 2, 2023

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Comment from Hotel Management

Jun 2, 2023 by Chaun

Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I am sorry to hear you were disappointed with your stay with parking and air conditioner not working properly. I noticed that you gave us a 2 and I wanted to elaborate on that subject. Again, we appreciate your feedback as this helps us to improve our guest experience. I hope you choose to stay with us again when your travels bring you back to the area.

2 out of 5

Posted by , from Tyler on Feb 20, 2023

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Comment from Hotel Management

Mar 13, 2023 by GM

Dear JUDY,We aim to impress, so I sincerely regret that you did not enjoy your stay. I value your feedback and we hope to better serve you in the future. Thank you for staying with us.Sincerely,Ben LoganGeneral Manager

2 out of 5
Waited at front desk for 17 minutes before a staff member showed up and then a VERY lengthy check in process

Posted by , from Tyler on Feb 19, 2023

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Comment from Hotel Management

Feb 19, 2023 by GM

Dear JUDY,Thank you for taking the time to review our hotel. We believe an efficient check-in process sets the tone for the stay, so I sincerely regret that we did not deliver a more favorable experience. We value you as our guest and hope to have another opportunity to provide you with a stay that is flawless from start to finish. Sincerely,Ben LoganGeneral Manager

5 out of 5
A lovely hotel, beautifully decorated for Christmas It was a quick walk across the street to the Eisemann Center. Friendly staff! Nice dinner at the R Restaurant. Great breakfast buffet.

Posted by on Dec 2, 2022

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Comment from Hotel Management

Dec 2, 2022 by GM

Dear Rose,Thank you for being our guest and for your generous review. I am delighted to learn your stay with us was enjoyable in every aspect. We hope to become your hotel of choice when in the area. Best,Ben LoganGeneral Manager

4 out of 5
Facility is beautiful. Only problem was access to food choices. No real choices.

Posted by on Sep 4, 2022

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Comment from Hotel Management

Sep 5, 2022 by GM

Dear Joseph,We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip.Best,Ben LoganGeneral Manager

5 out of 5
Nice hotel

Posted by on May 23, 2022

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Comment from Hotel Management

Jun 16, 2022 by GM

Dear Lorrie, We are incredibly grateful that you took the time out to leave us a great review! We take pride in knowing our guests are happy. Thank you for staying with us. Best, Ben Logan General Manager

1 out of 5
I like that it was close to where I needed to be but what I didn’t like was that I could not use the TV the volume was stuck on 100 very very loud and the remote neither the TV toggle would allow me to change any channels and or turn the TV down. I went down to the desk to notify the desk agent about my problem she took the remote and said she would contact maintenance in the morning and that there was nothing she could do so I was stuck with a loud very loud one channel TV which I left off the entire night so there went my movies for the night. Also after dealing with that problem I went to take a shower and behold the shower was spraying water all over bathroom outside of the shower which I also recorded and showed it to the desk agent the next morning who was very passive and really didn’t care

Posted by on Feb 10, 2021

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Comment from Hotel Management

Feb 19, 2021 by Guest Services

Dear Anonymous, We sincerely apologize for these two failed experiences at our Hotel and we are just as disappointed with your stay. We will ensure to speak with our overnight services agents to ensure we are properly handling all guest challenges and training opportunities.

4 out of 5

Posted by on Dec 19, 2020

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5 out of 5

Posted by on Nov 23, 2020

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5 out of 5
Friendly staff, good location, breakfast is good, fast service.

Posted by , from Bolingbrook, IL on Jan 13, 2020

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Comment from Hotel Management

Jan 23, 2020 by Renaissance Dallas Richardson Hotel

Thank you for your feedback. We hope to be your choice of stay for your next visit to Richardson.

About the Renaissance Dallas Richardson Hotel

Location 900 E Lookout Dr, Richardson, TX 75082

Property Features

There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center and 23 meeting rooms are available. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 30392 square feet (2823 square meters) and includes a conference center. A 24-hour fitness center, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Renaissance Dallas Richardson Hotel. For a fee, parking is available. This 4-star Richardson hotel is smoke free.

  • 1 building
  • 335 guestrooms or units
  • 12 levels
  • 3 dining venues
  • 30392 sq ft of conference space
  • 2823 sq m of conference space
  • Built in 2001
  • Deli
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Metro station: Galatyn Park Station (0.1 km / 0.1 mi)
  • Property shuttles: Bus station shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Renaissance Dallas Richardson Hotel offers 335 accommodations with safes and coffee/tea makers. 50-inch Smart televisions come with premium satellite channels and Netflix. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. This Richardson hotel provides wired and wireless Internet access (WiFi speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Separate bedroom
  • Deep soaking tub
  • In-room dining (limited hours)
  • Smart television
  • Satellite channels
  • Premium channels
  • Netflix
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

R - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

After 5 - Onsite cocktail bar. Open daily.

Before 5 - This café specializes in American cuisine. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the bus station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Renaissance Dallas Richardson Hotel offers transfers from the bus station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • UnionPay
  • Pets cannot be left unattended
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Number of children who can stay free - 3

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 12.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 12.95 per day (rates may vary)
  • Covered self parking fee: USD 15 per day (in/out privileges)
  • Valet parking fee: USD 20 per day (in/out privileges)
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dallas Renaissance Hotel Richardson
  • Dallas Renaissance Richardson
  • Dallas Richardson Hotel
  • Renaissance Dallas Richardson
  • Renaissance Dallas Richardson Hotel
  • Renaissance Hotel Richardson
  • Renaissance Richardson Dallas Hotel
  • Renaissance Richardson Hotel
  • Richardson Renaissance
  • Richardson Renaissance Hotel
  • Renaissance Richardson
  • Renaissance Dallas Richardson
  • Renaissance Dallas Richardson Hotel Hotel
  • Renaissance Dallas Richardson Hotel Richardson
  • Renaissance Dallas Richardson Hotel Hotel Richardson

You should know

  • Pool access available from 5:00 AM to 10:00 PM.
  • Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.