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"Was less than expected " More

By a verified traveler on Mon 24 May 2021

Hotel Description

Hotel near Joint Base San Antonio in Universal City

In Universal City

Within 3 miles (5 km) of this Universal City hotel, you'll find Joint Base San Antonio and Olympia Hills Golf Course. Also, Methodist Hospital Northeast is within 3 miles (5 km) and Morgan's Wonderland is within 6 miles (10 km).

Outdoor pool

A seasonal outdoor pool, free self parking, and laundry facilities are featured at this hotel. WiFi in public areas is free. A computer station is provided and the front desk is staffed around-the-clock.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 115 guestrooms also offer free WiFi and LCD TVs with satellite channels. Other amenities include coffee/tea makers, free local calls, and hair dryers.

Room, 1 King Bed, Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$46* Per night/room Aug 15 - Aug 16

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Super 8 by Wyndham Universal City ratings based on 15 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Super 8 by Wyndham Universal City

Everyone (7) Family (8)
2 out of 5
This property has a serious roach infestation. The sheets and blankets were dirty and had burns in them. People are actually living in this hotel. And there was a loud argument about money by some of the current residents in front of my door. Avoid this one.

Posted by on Jun 29, 2021

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3 out of 5
Was less than expected

Posted by on May 24, 2021

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5 out of 5
Not too far from turistic attractions, friendly staff and affordable

Posted by on Nov 24, 2019

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5 out of 5
Everything is good. Room is clean, relax and wide.

Posted by on Oct 16, 2019

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4 out of 5

Posted by on Oct 7, 2019

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1 out of 5
Bathroom was dirty..... with hair...... baby roaches crawling around.... dead fly in the ice bucket linens hag stains...... had to ask room attendant 3 times to clean the bathroom and still wasn't cleaned

Posted by on Sep 3, 2019

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1 out of 5
The bath tub was filthy. Dark black hairs and all kinds of grit. There was a big rotting moldy hole in the wall next to the tub. There was no extra blanket in the room. There was only one VERY THIN blanket on the bed and a bed cover that was seriously as thin as a sheet. Oh, and the toilet ran all night. The real kicker was how managment dealt with an African American customer that went in to request clean towels bc her room hadn't been cleaned and the towels were still on the floor. Instead of apologizing and getting this lady towels, he went and got the clipboard from the maid and was trying to show her that the maid said her room had been serviced

Posted by on Jul 23, 2019

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3 out of 5
The paint was peeling off the bottom of the tub and the ceiling of the bathroom. We had 3 people staying in the room but only received 2 towels. The second day they removed the dirty but did not give us any clean.

Posted by on Jul 1, 2019

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2 out of 5
1. No plastic bag liners for ice bucket. 2. TV not on wall opposite the one bed in the room; it was aimed at the empty space where there had been a second bed. 3. Only two flat pillows. 4. No Super 8 sign over the complex, & there was no sign near the Super 8 office telling me its location.

Posted by on Jun 26, 2019

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1 out of 5
My room was so disgusting, I couldn't sleep well because of all the roaches and other bugs roaming around. I saw so many roaches on the furniture, floor, and bathroom. When I went to the bathroom, I saw 3 small roaches on the toilet seat. Bathtub was very dirty, dusty and disgusting. The bed sheets had a lot of holes and burn marks. It was the worst stay ever.

Posted by on Dec 26, 2018

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About the Super 8 by Wyndham Universal City

Location 200 Palisades Dr, Universal City, TX 78148

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

As a guest of Super 8 by Wyndham Universal City, you'll find a seasonal outdoor pool, coffee/tea in a common area, and complimentary newspapers in the lobby. A computer station is on site and WiFi is free in public spaces. Super 8 by Wyndham Universal City also features laundry facilities and a television in a common area. Free self parking is available. Smoking is allowed in designated areas at this Universal City hotel.

  • 115 guestrooms or units
  • 2 levels
  • 5 buildings
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: San Antonio International Airport (SAT) (19.2 km / 11.9 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Super 8 by Wyndham Universal City offers 115 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. LCD televisions come with premium satellite channels. Refrigerators and microwaves are provided. This Universal City hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • LCD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Exterior corridor access
  • Climate control (air conditioning)
  • Connecting rooms available

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Masks are compulsory at the property for guests without full COVID-19 vaccination.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property only accepts credit cards for all bookings and onsite payments; cash is not accepted

Prepaid gift cards are not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property only accepts credit cards for all bookings and onsite payments. Cash is not accepted. Prepaid gift cards are not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas for unvaccinated guests. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

  • Credit card pre-authorization
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Masks are compulsory at the property for guests without full COVID-19 vaccination
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 40.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Super 8 Hotel Universal City
  • Super 8 Universal City
  • Super 8 Universal City Hotel
  • Universal City Super 8
  • Universal City Super Eight
  • Super Eight Universal City
  • Super 8 Wyndham Universal City Hotel
  • Super 8 Wyndham Universal City
  • Super 8 by Wyndham Universal City Hotel
  • Super 8 by Wyndham Universal City Universal City
  • Super 8 by Wyndham Universal City Hotel Universal City

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.