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"Decor was very outdated, room reserved was not available...one person slept on a cot, and another on a couch....provide what was reserved or else that ... " More

By a verified traveler on Mon 30 Dec 2019

Hotel Description

Family-friendly 3.5-star hotel near Hotel Circle

Close to airport

A stay at this Mission Valley hotel places you within half a mile (1 km) of Hotel Circle and 2 miles (3 km) of Old Town San Diego State Park. Fashion Valley Mall and Mission Bay are also within 3 miles (5 km).

Family-friendly fun

This hotel features an outdoor pool, a spa tub, and a restaurant. Families will appreciate the free theme park shuttle and onsite laundry facilities. Enjoy the fitness center and perks like free WiFi.

Free WiFi, comfy beds

Featuring conveniences like microwaves and coffee/tea makers, the 416 guestrooms also offer free WiFi and LED TVs with cable channels. Pillowtop beds, iPod docks, and room service are also available.

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility, Bathtub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Mobility, Bathtub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Crowne Plaza San Diego - Mission Valley ratings based on 18 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Crowne Plaza San Diego - Mission Valley

Everyone (12) Couples (1) Family (5)
3 out of 5
Decor was very outdated, room reserved was not available...one person slept on a cot, and another on a couch....provide what was reserved or else that is false advertising. Raccoons trolling the property...unacceptable...but some traps.

Posted by on Dec 30, 2019

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1 out of 5
My stay at this property was the worst hotel stat I’ve experienced. No response when calling front desk for assistance, loud noise in walkways and room above, no security, fire alarms being triggered all through the night...just a horrible stay! I requested full refund for 2 night stay!

Posted by on Dec 29, 2019

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5 out of 5

Posted by on Nov 24, 2019

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Comment from Hotel Management

Dec 1, 2019 by Murtadha Abdulridha

Thanks for taking time to share your experiences from a recent stay in our hotel! Our team works hard to create excellent guest experiences, and we appreciate when people notice. We look forward to welcoming you back to Crowne Plaza San Diego - Mission Valley!

5 out of 5
The staff was kind and courteous, the property was clean and we'll kept, the room was clean, modern, and spacious.

Posted by on Sep 7, 2019

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3 out of 5
I like Crowne Plaza, but was disappointed after unloading all my bags and then while checking in...only to find out that I need to get back into my car, load my bags in my car again and drive to the other side of the building to get to my room. Then to try to get in was a hassle, up the stairs and doors that do not automatically open. Then trying to figure out which floor my room was on since the room numbers are 4 digit numbers. The outside hallways seemed dim, dirty and very old feeling. The air conditioning didn’t work, called the front desk and they sent the maintenance guy up who was really nice and helpful. The walls were very thin so you could here the next room, out door traffic and everything that went on in the outside hallway. I feel I overpaid. I would expect these conditions if I paid $85 or less for a one night stay.

Posted by on Aug 20, 2019

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3 out of 5
Nice, 60’s era resort. Housekeeping had not taken out the trash from the previous occupant, so we had some fruit flies in the room.

Posted by on Jul 29, 2019

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5 out of 5
Liked location, easy access to highway. Room was great

Posted by on Jun 21, 2019

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3 out of 5
What I like about the hotel is close to the business area I'm visiting. What I don't like about the hotel is old and dingy facility.

Posted by on Jun 10, 2019

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5 out of 5

Posted by on Jun 2, 2019

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4 out of 5
Loved the balcony,definitely was a nice thing to have for my stay.

Posted by on Mar 25, 2019

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About the Crowne Plaza San Diego - Mission Valley

Location 2270 Hotel Cir N, San Diego, CA 92108

Renovations + Closures

This property is closed from March 18 2020 to November 30 2020 (dates subject to change).

Property Features

Crowne Plaza San Diego - Mission Valley offers its guests an outdoor pool, a spa tub, and a fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 30000 square feet (2787 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Crowne Plaza San Diego - Mission Valley. Parking is available for a fee. Smoking is allowed in designated areas at this 3.5-star San Diego hotel.

  • 416 guestrooms or units
  • 8 levels
  • 30000 sq ft of conference space
  • 2787 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Free theme park shuttle
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: San Diego Intl. Airport (SAN) (9.2 km / 5.7 mi)
  • Train station: San Diego-Old Town Transit Center (1.9 km / 1.1 mi)
  • Property shuttles: Free theme park shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza San Diego - Mission Valley offers 416 accommodations with iPod docking stations and safes. Beds feature pillowtop mattresses. 32-inch LED televisions come with premium cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Bathrooms are partially open
  • Pillowtop beds
  • IPod dock
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:30 AM.

Crowne Plaza San Diego - Mission Valley has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75.00 per accommodation, per stay, plus a deposit of USD 75.00 per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 75 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 40.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 16 and USD 17 per person (approximately)
  • Self parking fee: USD 13.00 per day
  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 35 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hanalei
  • Crowne Plaza Hanalei Hotel
  • Crowne Plaza Hanalei Hotel San Diego Valley Mission
  • Crowne Plaza Hanalei San Diego Mission Valley
  • Crowne Plaza Hanalei San Diego Mission Valley Hotel
  • Crowne Plaza San Diego Mission Valley Hotel
  • Crowne Plaza San Diego Mission Valley
  • Crowne Plaza San Diego - Mission Valley Hotel
  • Crowne Plaza San Diego - Mission Valley San Diego
  • Crowne Plaza San Diego - Mission Valley Hotel San Diego

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQIA friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.