Skip to main content
Beginning of main content

Enter dates to see availability

4.4 out of 5

"Property has been updated and is clean and peaceful. I will definitely stay here again! " More

By a verified traveler on Mon 14 Sep 2020

Hotel Description

3-star hotel near Harbor Island

Seaside stay

A stay at this Point Loma hotel places you steps from Shelter Island and within a 5-minute walk of San Diego Bay. NTC Promenade and Point Loma Nazarene University are also within 3 miles (5 km).

Marina, spa tub

A marina, 2 outdoor pools, and 2 outdoor tennis courts are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 6 conference rooms, as well as the 24-hour business center and free WiFi in public areas. There's a fitness center on site, and laundry facilities and concierge services are also offered.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 227 guestrooms also offer free WiFi and LCD TVs with cable channels. Room service, coffee/tea makers, and free local calls are also available.

Standard Studio, 2 Queen Beds, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Marina View (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Multiple Beds, Kitchen, Marina View (with Sofabed)

Bed Count 2 King Beds Maximum Occupancy 6 Max

Best Western Plus Island Palms Hotel & Marina ratings based on 41 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western Plus Island Palms Hotel & Marina

Everyone (26) Couples (8) Family (6)
5 out of 5
Property has been updated and is clean and peaceful. I will definitely stay here again!

Posted by on Sep 14, 2020

Was this review helpful to you?
Comment from Hotel Management

Sep 17, 2020 by General Manager

Thank you for staying with us, and for taking the time to tell us about your stay. We are happy that you enjoyed your time with us. Our housekeeping team will appreciate your comments, and we will be sure to share your review with them. Thank you again for acknowledging that we met your expectations in providing a clean and comfortable stay. It is always a joy to hear our guests are excited about returning. We look forward to welcoming you back to Best Western Plus Island Palms Hotel & Marina. Bob Levine, General Manager

1 out of 5
I liked the hotel fine, especially my room. The staff was fair. BUT they didn't clean our room because of Covid when all they had to do was wear a mask and throw out gloves after each room. They used Covid as an excuse to save on house cleaning while charging us FULL PRICE!!

Posted by , from La Verne, CA on Sep 1, 2020

Was this review helpful to you?
Comment from Hotel Management

Sep 2, 2020 by General Manager

Thank you for staying at or hotel. Although you liked our hotel and your room, we apologize for the inconvenience you mentioned. Please know, keeping the well-being and safety of our guests in mind, we have modified our housekeeping processes at this time to provide you with choices for when and how we clean your room. Our front desk is available to make arrangements based on your requirements. We are sorry if this was not communicated with you earlier. We encourage you to visit our website, which will give you all the detailed information while making your next reservation with us. We value your business and hope to see you again. Bob Levine, General Manager

5 out of 5
I had a staycation for my birthday.The property was beautiful. The pools were nice and relaxing. The food at the restaurant was delicious. The staff were very friendly! Highly recommend for a beautiful stay in San Diego!

Posted by , from San Diego, Ca on Jun 29, 2020

Was this review helpful to you?
Comment from Hotel Management

Jul 2, 2020 by General Manager

Cynthia, thank you for choosing the Best Western Plus Island Palms Hotel & Marina for your birthday celebration. We are thrilled you loved our hotel and will pass on your kind words to our team. We are also glad you enjoyed unwinding in our pools and that our food was to your liking. Your recommendation is appreciated, and we look forward to welcoming you back soon. Bob Levine, General Manager

3 out of 5
I liked the location. I was surprised to find the bathroom did not have a tub, only a shower. There was no barrier for the shower so water would leak out onto and down the bathroom floor, so we had to use extra towels to keep it from flowing into the hall as the floor was slightly sloped downwards. We were located near an exit and the walls were very thin so we could hear every time someone came in or out. One night was so bad, we didn’t get much sleep. I was going to ask for another room, but my husband asked me not to. The cleaning service was great.

Posted by , from Oregon on Mar 6, 2020

Was this review helpful to you?
Comment from Hotel Management

Mar 18, 2020 by Director of Guest Services

Alissa, thank you for choosing to stay at our hotel. Although you liked our great location and that you were impressed with the service provided by our housekeeping staff, we apologize for the problems you had with the shower and for the noise issues you encountered. Our front desk is available 24 hours a day to resolve issues such as this, so we would have been happy to place you in another room had you alerted us. Meanwhile, we will share your feedback with the appropriate individuals to make the necessary improvements. We hope to welcome you again so we can make it up to you on a future visit. Leidy Prado, Director of Guest Services

5 out of 5
Nice property great views. Easy to get almost anywhere from here.

Posted by on Feb 17, 2020

Was this review helpful to you?
Comment from Hotel Management

Feb 18, 2020 by Director of Guest Services

Ariana, thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you enjoyed our convenient location. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Leidy Prado, Director of Guest Services

5 out of 5
Location was perfect for us, marina view on back-facing rooms, and bay view with ship traffic on front-facing rooms. So be sure to request your room with a balcony. Staff was wonderful and helpful. Parking was easy. I recommend an upper level room, as you won’t want to miss the views. The on-site restaurant provides convenient, decently priced food, good quality food and wonderful pool and marina views.

Posted by on Feb 11, 2020

Was this review helpful to you?
Comment from Hotel Management

Feb 12, 2020 by Director of Guest Services

Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you enjoyed our cordial staff, convenient parking, and the on-site restaurant. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Leidy Prado, Director of Guest Services

5 out of 5
This is a very nice property. The rooms with a water view face the harbor and bay. You can watch the Naval and cargo ships pass by across the street. The rooms with a marina view are in the back of the building and you can watch sailboats and yachts pass by. There’s a lovely sidewalk along the back, and you can walk and people watch and boat watch. The heated pool areas and hot tubs are beautiful. And the food at the hotel restaurant is good.

Posted by on Feb 2, 2020

Was this review helpful to you?
Comment from Hotel Management

Feb 2, 2020 by Director of Guest Services

Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We love knowing how pleased you were with your accommodations. Our breathtaking views are truly spectacular, and we are glad that this helped to make your stay memorable. We are also happy you found our food delicious and that you liked our outdoor heated pools and hot tubs. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Leidy Prado, Director of Guest Services

4 out of 5
water in front and back. good bar. good breakfast

Posted by on Jan 28, 2020

Was this review helpful to you?
Comment from Hotel Management

Jan 29, 2020 by Director of Guest Services

Thank you for being our guest at Best Western Plus Island Palms Hotel & Marina. We are glad you enjoyed our waterfront location close to Ocean Beach, the delicious food we offer, as well as our on-site bar. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Leidy Prado, Director of Guest Services

4 out of 5
The property was a bit old and run down but the location was excellent.

Posted by on Jan 24, 2020

Was this review helpful to you?
Comment from Hotel Management

Jan 24, 2020 by Director of Guest Services

Thank you for reviewing your stay at the Best Western Plus Island Palms Hotel & Marina. With our waterfront location close to Ocean Beach, SeaWorld ®, and the San Diego Zoo®, we love providing our guests with a great place to enjoy all that our city has to offer. However, we regret not meeting some of your expectations with our property. We are grateful for your feedback as it helps us improve going forward. We look forward to welcoming you back for another outstanding experience! Leidy Prado, Director of Guest Services

5 out of 5
The location was excellent, with really nice views of the marina and the city. The staff was friendly and courteous. The restaurant was really nice and we had Christmas dinner there. It was off the beaten path on Shelter Island, but still in the thick of things. I will definitely stay there again.

Posted by on Dec 30, 2019

Was this review helpful to you?
Comment from Hotel Management

Dec 31, 2019 by Director of Guest Services

Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you enjoyed courteous service and the Christmas dinner at our on-site restaurant. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Leidy Prado, Director of Guest Services

About the Best Western Plus Island Palms Hotel & Marina

Location 2051 Shelter Island Dr, San Diego, CA 92106

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Fitness facilities

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Plus Island Palms Hotel & Marina offers its guests a marina, 2 outdoor swimming pools, outdoor tennis courts, and a spa tub. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 6500 square feet (604 square meters) and includes conference space. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Best Western Plus Island Palms Hotel & Marina. The hotel can provide concierge services and wedding services. Parking is available for a fee. This 3-star San Diego hotel is smoke free.

  • 227 guestrooms or units
  • 3 levels
  • 12 buildings
  • 6500 sq ft of conference space
  • 604 sq m of conference space
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Free WiFi
  • Outdoor tennis courts - 2
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: San Diego Intl. Airport (SAN) (5.5 km / 3.4 mi)
  • Train station: San Diego-Old Town Transit Center (6.5 km / 4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Best Western Plus Island Palms Hotel & Marina offers 227 accommodations with safes and coffee/tea makers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 42-inch LCD televisions come with cable channels. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include outdoor tennis courts and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Segway rental/tour nearby
  • Surfing/boogie boarding nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.Individually-wrapped food options are available for breakfast, lunch, and dinner.The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Car not required
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 18 per night (in/out privileges)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Island
  • Best Western Island Hotel
  • Best Western Island Palms
  • Best Western Island Palms Hotel
  • Best Western Plus Island Palms
  • Best Western Plus Island Palms Hotel
  • Best Western Plus Island Palms Hotel San Diego
  • Best Western Plus Palms
  • Island Palms
  • Island Palms Hotel
  • Best Western Plus Island Palms Hotel And Marina
  • Best Western San Diego
  • Best Western Plus Island Palms San Diego
  • San Diego Best Western
  • Best Western Plus Island Palms Hotel Marina
  • Best Plus Palms & Marina Diego
  • Best Western Plus Island Palms Hotel & Marina Hotel
  • Best Western Plus Island Palms Hotel & Marina San Diego
  • Best Western Plus Island Palms Hotel & Marina Hotel San Diego

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing http://travel.travelocity.com/San-Diego-Hotels-Best-Western-Plus-Island-Palms-Hotel-&-Marina.h9660-p2.Hotel-Reviews?rm1=a2&
There was an error importing /San-Diego-Hotels-Best-Western-Plus-Island-Palms-Hotel-&-Marina.h9660-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://travel.travelocity.com/San-Diego-Hotels-Best-Western-Plus-Island-Palms-Hotel-&-Marina.h9660-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.