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4.1 out of 5

"Had to pay for parking but there was a holiday promo with valet parking so took advantage of it " More

By a verified traveler on Sun 05 Jan 2020

Hotel Description

3.5-star hotel near SAP Center at San Jose

City center stay

Within a 10-minute walk of this Downtown San Jose hotel, you'll find SAP Center at San Jose and San Jose Center for the Performing Arts. San Jose Convention Center and San Jose Museum of Art are also within half a mile (1 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. There's a health club on site, and a 24-hour front desk and a coffee shop are also provided.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 204 guestrooms also offer free WiFi and Smart TVs with digital channels. Other amenities include Netflix, free bottled water, and hair dryers.

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom

Bed Count 2 King Beds Maximum Occupancy 4 Max

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

AC Hotel by Marriott San Jose Downtown ratings based on 8 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for AC Hotel by Marriott San Jose Downtown

Everyone (5) Family (2)
5 out of 5
Had to pay for parking but there was a holiday promo with valet parking so took advantage of it

Posted by on Jan 5, 2020

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4 out of 5
I really love the overall feel & the deco of the hotel

Posted by on Aug 18, 2019

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5 out of 5
Location was perfect, access to downtown and to the airport was convenient. Room was minimal but adequate for our needs, like a Viking river boat stateroom!

Posted by on Jul 28, 2019

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5 out of 5
Staff was very accommodating and helpful. Location was great, walking distance to events centers, restaurants and bars.

Posted by on Feb 9, 2019

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5 out of 5
Nice location for sap events, walking distance to sap, dinner and bars

Posted by on Jan 20, 2019

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2 out of 5
For the price of the room there should hVe been a blow dryer in the bathroom. They charged me $20 for two mini water bottles in the room. And the check in staff said breakfast started at 6:30 am but it didn’t start until 7am. We paid for the breakfast but couldn’t enjoy it because we had to check out. I wouldn’t have bought the expensive breakfast if they would have told me the correct time it started.

Posted by on Dec 17, 2018

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5 out of 5

Love it

Love it. View wasn't the best but walking distance to SAP center was a plus. Bar tender hands down made my night. Very friendly. Wish there was free parking but hey I still love it thank you

Posted by , from napa ca on Sep 3, 2018

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2 out of 5

Not happy.

No Towels, shower took forever to heat up. Sliding glass door as the bathroom door gave no privacy. Bed too hard.

Posted by , from Willits, CA on Feb 13, 2018

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Comment from Hotel Management

Feb 16, 2018 by Candie

Thank you for your feedback regarding your recent stay at our hotel. Please accept our sincere apology for the inconvenience we have caused you during your stay. We strive to provide our guests with a high level of accommodations and services and we fell short of meeting your expectations. The issues you brought to our attention have been addressed and specific actions will be taken to prevent it from future re-occurring. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to San Jose.

About the AC Hotel by Marriott San Jose Downtown

Location 350 West Santa Clara Street, San Jose, CA 95113

Property Features

AC Hotel by Marriott San Jose Downtown offers its guests an outdoor pool and a health club. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. A terrace, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly AC Hotel by Marriott San Jose Downtown. For a fee, parking is available. This 3.5-star San Jose hotel is smoke free.

  • 204 guestrooms or units
  • 7 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: Norman Y. Mineta San Jose Intl. Airport (SJC) (5.9 km / 3.7 mi)
  • Train station: San Jose Diridon Station (0.8 km / 0.5 mi)
  • Metro station: San Fernando Station (0.6 km / 0.4 mi)
  • Parking: Valet parking, self parking, and RV/bus/truck parking available for a surcharge

Room Amenities

AC Hotel by Marriott San Jose Downtown offers 204 accommodations with safes and complimentary bottled water. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Smart televisions come with digital channels, pay movies, and Netflix. Housekeeping is provided daily.

  • Smart television
  • Digital channels
  • Netflix
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7 AM to 11 AM.

AC Hotel by Marriott San Jose Downtown has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitizer and masks are required in public areas.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 21.00 for adults and USD 10.50 for children (approximately)
  • Self parking fee: USD 35.00 per day (in/out privileges)
  • Valet parking fee: USD 45.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ac San Jose Downtown
  • Ac By Marriott Jose Jose
  • AC Hotel by Marriott San Jose Downtown Hotel
  • AC Hotel by Marriott San Jose Downtown San Jose
  • AC Hotel by Marriott San Jose Downtown Hotel San Jose
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.