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4.4 out of 5

"Dolce Hayes is a great weekend getaway location. It has old world charm with all the modern amenities " More

By a verified traveler on Sun 10 Jun 2018

Hotel Description

4-star romantic hotel in South San Jose

In suburbs

Your stay at this South San Jose hotel places you within 6 miles (10 km) of Kelley Park and Santa Clara County Fairgrounds. History Park and Electric Light Tower are also within 6 miles (10 km).

Business services

This hotel features a restaurant, an outdoor pool, and a poolside bar. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the 24-hour fitness center and perks like free self parking.

Free Internet, cable TV

Featuring conveniences like refrigerators and coffee/tea makers, the 214 guestrooms offer free WiFi and free wired Internet, as well as cable TV. Room service, hair dryers, and safes are also available.

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$120* Per night/room Nov 17 - Nov 18

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite (Parlor)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible (Roll-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hayes Mansion ratings based on 54 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hayes Mansion

Everyone (20) Couples (6) Family (17)
5 out of 5
The hotel is unique in this day and age of chain hotels. The room was nice and the grounds were beautiful! I would stay here again.

Posted by on Nov 11, 2019

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Comment from Hotel Management

Nov 12, 2019 by Customer Service

Thanks for the great review! It's lovely you had such a fantastic stay with us at Hayes Mansion! We're thrilled you enjoyed our beautiful building and historic charm. We care about the happiness and satisfaction of our guests and your praise for our ambiance lets us know we're doing our job! We look forward to seeing you again soon! Have a fantastic day!

5 out of 5

Posted by on Nov 9, 2019

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Comment from Hotel Management

Nov 9, 2019 by Customer Service

Thanks for the fantastic rating! It's outstanding we could exceed your expectations during your stay with us. We're all looking forward to your next stay with us. Have a beautiful day!

5 out of 5
Beautiful historic property, architecture, food was excellent. Loved the room, beautiful, comfortable - it was not the same tired corporate look. Quiet location.

Posted by on Oct 21, 2019

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Comment from Hotel Management

Oct 21, 2019 by Customer Service

Thanks for the outstanding rating! We're delighted your time with us was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you. Have a splendid day!

5 out of 5

Posted by on Oct 20, 2019

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Comment from Hotel Management

Oct 21, 2019 by Customer Service

Thanks for the perfect rating! It's outstanding your time with us was fantastic. We can't wait until your next visit! Have a spectacular day!

4 out of 5

Posted by on Oct 15, 2019

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Comment from Hotel Management

Oct 15, 2019 by Customer Service

Thank you for the 4-star rating! We are delighted to see that you had a wonderful time with us. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you! Have a beautiful day!

5 out of 5

Posted by on Sep 23, 2019

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Comment from Hotel Management

Sep 26, 2019 by Customer Service

Thank you for the wonderful rating! It's fantastic you enjoyed your time with us so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

5 out of 5
Great place. Wish I had planned more than a night here.

Posted by on Sep 21, 2019

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Comment from Hotel Management

Sep 26, 2019 by Customer Service

Thank you for the fantastic rating! It's outstanding you had such a wonderful experience with us! We care about the satisfaction of our guests. We can't wait to see you again soon! Have a lovely day!

5 out of 5

Posted by on Sep 9, 2019

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Comment from Hotel Management

Sep 26, 2019 by Customer Service

Thanks for the perfect rating! We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon. Have a wonderful day!

5 out of 5

Posted by on Sep 9, 2019

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Comment from Hotel Management

Sep 26, 2019 by Customer Service

Thanks! It's outstanding your time with us was fantastic. We can't wait until your next visit! Have a spectacular day!

5 out of 5
The property was beautiful, clean and spacious. The staff could not understand any English, and did not change the sheets for all of the 7 nights spent there.

Posted by , from NYC on Sep 9, 2019

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Comment from Hotel Management

Sep 26, 2019 by Customer Service

Thank you for taking the time to submit this feedback, Fran. We are always working as hard as we can to provide the best stays for our guests. We regret to hear about your experience. We will share all of your concerns with our team moving forward. We hope you plan on staying with us again soon. We'd love to improve your opinion of us.

Property Features

Hayes Mansion offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. Event space at this hotel measures 33000 square feet (3066 square meters) and includes a conference center. A terrace, barbecue grills, and multilingual staff are also featured at the business-friendly Hayes Mansion. Self parking is free. Smoking is allowed in designated areas at this 4-star San Jose hotel.

  • 214 guestrooms or units
  • 3 levels
  • 3 buildings
  • 33000 sq ft of conference space
  • 3066 sq m of conference space
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , RV, bus, truck parking (surcharge)

Transport

  • Airport: San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) (17.8 km / 11.1 mi)
  • Parking: Free self parking; RV/bus/truck parking available for a surcharge

Room Amenities

Hayes Mansion offers 214 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Premium cable television is provided. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. This San Jose hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Silver Creek Restaurant - Overlooking the garden, this restaurant serves breakfast, brunch, and lunch. A children's menu is available.

Palm Plaza Lounge - Overlooking the garden, this tapas bar serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 18.50 per person (approximately)
  • Late check-out fee: USD 65 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dolce Hayes
  • Dolce Hayes Mansion
  • Dolce Hayes Mansion Hotel
  • Dolce Hayes Mansion Hotel San Jose
  • Dolce Hayes Mansion San Jose
  • Dolce Mansion
  • Hayes Dolce Mansion
  • Hayes Mansion
  • Hayes Mansion Hotel San Jose
  • Hayes Mansion Hotel
  • Hayes Mansion San Jose
  • Hayes Mansion Hotel
  • Hayes Mansion San Jose
  • Hayes Mansion Hotel San Jose

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.