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The Sandman

3-star property
3421 Cleveland Ave, Santa Rosa, CA 1-855-201-7819
4.1 out of 5
Very good!
See all 20 travelocity Reviews

"The Sandman was a last minute hotel booking after showing up to our original hotel and refused to stay there. We were so happy The Sandman had a room ... " More

By a verified traveler on Wed 01 Jun 2022

Points Of Interest

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Hotel Description

Enjoy free breakfast at this 3-star Santa Rosa hotel

Close to airport

You'll be within half a mile (1 km) of Empire College and 2 miles (3 km) of Charles M. Schulz Museum with a stay here. Redwood Empire Ice Arena and Santa Rosa Junior College are also within 3 miles (5 km).

Free perks

This hotel features an outdoor pool and a gym. Business travelers can take advantage of the express check-out. Relax with a drink at the poolside bar and enjoy free perks like continental breakfast and free self parking.

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$120* Per night/room Jul 17 - Jul 18

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Family Suite

Bed Count 1 Twin Bed Maximum Occupancy 5 Max

Deluxe Room, 1 King Bed, Accessible (ADA Compliant with Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Sandman ratings based on 20 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Sandman

Everyone (8) Couples (7) Family (1)
4 out of 5
The Sandman was a last minute hotel booking after showing up to our original hotel and refused to stay there. We were so happy The Sandman had a room available on such short notice. I was thrilled when we showed up to see a fun, clean, safe environment. The pool was great and I loved the Pool House Bar. Most of the staff we interacted with were very friendly.

Posted by on Jun 1, 2022

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Comment from Hotel Management

Jun 9, 2022 by Mary, Front Office Manager

Hi Christy. Thank you for your thoughtful review. So glad you enjoyed your stay.

5 out of 5

Posted by , from ST PAUL on Feb 6, 2022

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5 out of 5
i was amaze of the room for the price i pay. very clean and spacious

Posted by on Jan 26, 2022

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Comment from Hotel Management

Jan 26, 2022 by Joe, GM

We love hearing you enjoyed your stay with us! We hope to see you again soon!

4 out of 5

Posted by , from SOUTH AMBOY on Dec 4, 2021

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5 out of 5
This is a very nice, clean, well managed budget motel. The onsite managers are very nice, efficient. The lobby is clean and welcoming. It has been recently renovated. The rooms are very clean. The mattress is very comfortable, not cheap and saggy. The sheets are also higher quality. The toilet is a water saver, and also flushes quickly and quietly. I appreciate the owners commitment to green environmental amenities. And the owners also have donation boxes for local charities, including dog fostering.

Posted by on Dec 3, 2021

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Comment from Hotel Management

Dec 6, 2021 by Mary, Front Office Manager

Thank you Beth. We appreciate your review. Very thorough and accurate. Thanks again!!

4 out of 5
It was quite nice. The only issue was that an email I sent requesting an extra blanket and 2 thin pillows was not done. And I had a reply email saying that it would be done.

Posted by on Nov 23, 2021

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Comment from Hotel Management

Dec 1, 2021 by Mary, Front Office Manager

Karen, So sorry they did not follow through on your request. I will follow up on this. Thank you for your kind review.

5 out of 5
We were pleasantly surprised with the room size. The gals who checked us in and out were great!

Posted by on Nov 17, 2021

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Comment from Hotel Management

Nov 18, 2021 by Mary, Front Office Manager

Thank you Jill for a wonderful review. Hopefully you had a chance to enjoy our amenities: heated pool & hot tub, pool bar, fire tables and bocce ball court. See you next time!

5 out of 5

Posted by on Oct 26, 2021

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3 out of 5
Hotel was gracious enough to upgrade us to pool view room. However the carpet was pretty stained and dirty. It was upstairs and we had already lugged our bags there so didn’t feel like going back to front desk to ask to be moved. Nice pool and fire pit area. The hotel is well priced, you get some loud partiers. Shower had great pressure. They should update website to mention no free breakfast anymore due to COVID.

Posted by on Jul 6, 2021

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Comment from Hotel Management

Jul 7, 2021 by Mary, Front Office Manager

Thank you for your review. Our website does say there isn't a breakfast. We will speak with Travelocity about updating theirs. Thank you.

5 out of 5
the staff couldn't be more friendly, for me the biggest draw is that it is close to my daughters house but they were great about letting us all be at the pool as long as they didn't go over the head count.

Posted by on May 11, 2021

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Comment from Hotel Management

Jun 14, 2021 by Mary, Front Office Manager

So glad you had a great stay with us. We look forward to your return. Thanks for your feedback.

About the The Sandman

Location 3421 Cleveland Ave, Santa Rosa, CA 95403

Property Features

The Sandman offers its guests an outdoor pool and a fitness center. You can enjoy a drink at the pool bar. Free breakfast is available daily. The business-friendly The Sandman also features a vending machine, a picnic area, and coffee/tea in a common area. Free self parking is available.

  • 135 guestrooms or units
  • 2 levels
  • 3 buildings
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Concierge
  • Outdoor picnic space
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Parking

Free self parking

Transport

  • Train station: Santa Rosa Station (2.9 km / 1.8 mi)
  • Parking: Free self parking

Room Amenities

The Sandman offers 135 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and laptop-compatible safes. 37-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request. Renovation of all guestrooms was completed in December 2016.

  • IPod dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free continental breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Food and water bowls and an off-leash area are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Guests will receive an email with special check-in instructions
  • LGBTQ friendly
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sandman Hotel Santa Rosa
  • Sandman Santa Rosa
  • Sandman Santa Rosa Hotel
  • Sandman Hotel Santa Rosa, CA - Sonoma County
  • Sandman Motel Santa Rosa
  • Sandman Hotel
  • The Sandman Hotel
  • The Sandman Santa Rosa
  • The Sandman Hotel Santa Rosa

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.