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"Was a easy walk to MGM, what I didn't like was there was only one restaurant open and no wait staff " More

By a verified traveler on Fri 21 Feb 2020

Hotel Description

3.5-star hotel near MassMutual Center, connected to a shopping center

City center stay

Within a 10-minute walk of this Metro Center hotel, you'll find MassMutual Center and MGM Springfield. Springfield Museums and Quadrangle are also within half a mile (1 km).

Multiple dining options

This hotel features 2 restaurants, an indoor pool, and a fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. A bar/lounge, a 24-hour front desk, and a terrace are also provided.

Free WiFi, refrigerators

Featuring conveniences like sitting areas and refrigerators, the 325 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Room service, premium bedding, and coffee/tea makers are also available.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$140* Per night/room Apr 9 - Apr 10

Room, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Club Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Sheraton Springfield Monarch Place Hotel ratings based on 19 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Springfield Monarch Place Hotel

Everyone (8) Couples (1)
4 out of 5
Was a easy walk to MGM, what I didn't like was there was only one restaurant open and no wait staff

Posted by on Feb 21, 2020

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5 out of 5

Posted by on Dec 30, 2019

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Comment from Hotel Management

Dec 31, 2019 by Katie, Assistant Director of Sales and Marketing

Thank you for the review! We appreciate you taking the time and hope to see you soon!

3 out of 5
Location was nice. Beautiful hotel. Was not happy to arrive at 5pm and room was not ready. Check In was 3pm. We were finally checked in at 6:58pm giving us no time to shower and arrive for the scheduled 8pm start of the Aerosmith show at MassMutual Center. We spoke to a manager who said she would call Travelocity and negotiate the price since the check in time severely messed up our plans. It was totally the establishments mess up. I was not happy that they had to call and negotiate a price. It was taken care of helping with our displeasure upon arrival.

Posted by on Aug 26, 2019

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2 out of 5
Checked in at 6pm to find that our room was not yet available. Left number with desk and ate at the bar which was fine but slow due to the fact that they were busy and severely understaffed. Finally got a call after 7pm that the room was ready.

Posted by on Aug 25, 2019

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Comment from Hotel Management

Aug 28, 2019 by Katie, Assistant Director of Sales and Marketing

Thank you for taking the time to share, we value your feedback and will certainly share with our team.

1 out of 5
Terrible experience. we paid for a suite and received an old outdated room with ancient bed and overall smelled like beer. i asked front desk to help and they did nothing as a platnium member with SPG this was not what i expect from spg or sheraton. i had stayed the night before in same hotel and room was great, but this time spent 5 times the amount and was terrible

Posted by on Feb 3, 2019

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1 out of 5
Really horrible stay. The hotel was nearly empty but a group of 4 boisterous, drunk and loud young men were our neighbors and we got no sleep at all that night. The management said they would give us a free breakfast for our lack of sleep but I wanted a refund...would never stay at a Sheraton again.

Posted by on Dec 23, 2018

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5 out of 5
Everyone was very helpful and hotel was very well kept. Bonus for shuttle to MGM for those who want to check out the casino.

Posted by , from Boston, MA on Oct 22, 2018

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3 out of 5

disapointed

Pros: The bed was comfortable
Cons: Parking could be better and clear signs to point to check in
Location: I did not look around
The bathroom windows had no shades, felt like the whole world could see in, I was very surprised that they charge guests extra to park in the hotel garage, one window would not close so a lot of traffic noise could be heard. The hotel gave only a small discount, it was kind of insulting.

Posted by , from connecticut on Jul 1, 2017

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5 out of 5

back to college overnight stay

Pros: Convenient location
Cons: Offer special discounts
Location: Convenient location to daughters college
Convenient location, friendly staff, clean and comfortable rooms

Posted by on Jan 18, 2017

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5 out of 5

beautiful hotel.. would stay again

Pros: everything..
Cons: cant think of anything.. honestly
Location: beautiful museums. nice restaurants close by. beautiful parks.. nightlife could be made more safer than it is. seems gangs have taken over night life.
close to concert I went to.. like a 2 min walk.. nice restaurants in hotel and around hotel

Posted by , from new york on Jun 21, 2016

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About the Sheraton Springfield Monarch Place Hotel

Location 1 Monarch Place, Springfield, MA 01144

Property Features

Sheraton Springfield Monarch Place Hotel offers its guests an indoor pool and a fitness center. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 38000 square feet (3530 square meters) and includes a conference center. Spa services, a terrace, and multilingual staff are also featured at the business-friendly Sheraton Springfield Monarch Place Hotel. For a fee, parking is available. Smoking is allowed in designated areas at this 3.5-star Springfield hotel.

  • 1 building
  • 325 guestrooms or units
  • 12 levels
  • 2 dining venues
  • 38000 sq ft of conference space
  • 3530 sq m of conference space
  • Bar or lounge
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: Hartford, CT (BDL-Bradley Intl.) (32.9 km / 20.5 mi)
  • Train station: Springfield Union Station (1.2 km / 0.8 mi)
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Sheraton Springfield Monarch Place Hotel offers 325 accommodations with safes and complimentary bottled water. Accommodations offer separate sitting areas. Beds feature premium bedding. 47-inch flat-screen televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. This Springfield hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • Sitting area
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.

PICKS Restaurant - This restaurant serves breakfast and dinner. A children's menu is available.

MVP.pub - This pub specializes in American cuisine. Guests can enjoy drinks at the bar. Open daily.

Starbucks Coffee - Onsite coffee shop. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Guests under 18 years old are not allowed in the health club or fitness facility.

  • Golfing nearby

Spa Services

  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Visual alarms in hallways
  • Accessible bathroom
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Tax ID - C0004052812. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The tax ID number is C0004052812.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • UnionPay
  • Pets allowed (no fees)
  • Tax ID - C0004052812
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Hotel Springfield
  • Sheraton Monarch
  • Sheraton Monarch Place
  • Sheraton Monarch Place Hotel
  • Sheraton Springfield Hotel
  • Sheraton Springfield Monarch
  • Sheraton Springfield Monarch Place
  • Sheraton Springfield Monarch Place Hotel
  • Springfield Monarch Place Hotel
  • Springfield Sheraton
  • Sheraton Springfield At Monarch Place Hotel Springfield
  • Sheraton Springfield Monarch
  • Sheraton Springfield Monarch Place Hotel Hotel
  • Sheraton Springfield Monarch Place Hotel Springfield
  • Sheraton Springfield Monarch Place Hotel Hotel Springfield

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.