6/10 Okay
Jeff
Traveled with partner
Feb 15, 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Both the room and the common areas were beautiful, clean and well maintained.
The location is conveniently located right in the historical area of St. Augustine’s. It’s just a few minutes walk to everything you could possibly want or need.
I was disappointed in their sneaky attempt to downgrade our room. After receiving the keys and lugging all our stuff to the room, they had provided us a two double bed room without a balcony. I had booked a king room with balcony (which had already been paid in full). I had to lug all my stuff back downstairs again only to be told they had overbooked and that they had no wiggle room. They offered us free breakfast. When that didn’t satisfy me, they offered free parking. This didn’t satisfy me either as I simply wanted what I had paid for.
After arguing and speaking with the management, they provided the room we had booked. We never received an apology and I was very disappointed that they tried to pull the wool over our eyes forcing me to argue for what we paid for.
I had booked the room special for my wife’s birthday and Valentine’s Day. We had just driven across the state to celebrate. When we should have been feeling happy to be there and celebrating, we instead had feelings of anger and frustrations. Our experience was certainly not as positive as it could have been as a result.
Jeff
Stayed 1 night in Feb 2024