Seaside stay
Stay at this Old Greenwich hotel and you'll be within 2 miles (3 km) of E. Gaynor Brennan Golf Course and 6 miles (10 km) of Bruce Museum of Arts and Science. Greenwich Avenue and Chelsea Piers are also within 6 miles (10 km).
24-hour fitness
This hotel features an indoor pool and a 24-hour gym. Business travelers can take advantage of the free WiFi in public areas. Self parking, a hair salon, and express check-out are also offered.
Nov 27, 2022 by General Manager
Dear Jonatha, Thank you for being our guest. We take pride in providing an exceptional stay for all our patrons, so we are sorry this was not your case. We regret our hotel did not meet your expectations and that you felt we did not merit the rate you paid. We have noted your comments with regard to the condition of our hotel and will relay them to the appropriate individuals as we always aim to elevate our guest experience.Warm regards, Sherry Hicks-BucklesGeneral Manager
Nov 5, 2022 by Sherry Hicks-Buckles General Manager
Dear Ann, It was a pleasure reading your review of Hyatt Regency Greenwich. We have an exceptional team whose top priority is making sure every guest is comfortable and satisfied, so we look forward to sharing your compliments with our front desk team! We are grateful for the review and thank you for choosing us.Warm regards, Sherry Hicks-BucklesGeneral Manager
Nov 20, 2022 by General Manager
Dear Monica, Thank you for taking the time to rate Hyatt Regency Greenwich. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again when traveling to Greenwich. Warm regards, Sherry Hicks-BucklesGeneral Manager
May 15, 2022 by General Manager
Dan, thank you for the great review! It is always exciting to know that we exceeded all of your expectations, and we are glad you enjoyed your stay. It was our pleasure serving you at Hyatt Regency Greenwich, and we hope to see you again soon. Warm regards, Sherry Hicks-Buckles General Manager
Jul 13, 2021 by Laura
Thank you for reviewing your experience! If you would like to share any additional feedback, we would love to hear from you. Otherwise, we hope to welcome you back for a future visit!
Mar 29, 2021 by Laura
Thank you for providing this feedback, though we are very sorry to hear of this experience. We will certainly address this concern, as we are dedicated to ensuring a clean and comfortable stay for our guests. Should you choose to give us another opportunity, we would like to welcome you back in order to better meet your expectations. We thank you for the feedback and appreciate you choosing Hyatt Regency Greenwich!
Jul 10, 2020 by Laura
Thank you for your feedback. If you would be willing, please share further reservation details with us via private message so that we may address your concerns with the room product. And we hope to welcome you back in the future!
The following facilities or services will be unavailable from October 1 2020 to March 31 2023 (dates subject to change):
Hyatt Regency Greenwich offers its guests an indoor pool and a 24-hour fitness center. WiFi is free in public spaces. A vending machine, multilingual staff, and concierge services are also featured at the business-friendly Hyatt Regency Greenwich. Parking is available for a fee. This 4-star Old Greenwich hotel is smoke free.
Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed
Self parking (surcharge)
Hyatt Regency Greenwich offers 373 air-conditioned accommodations with safes and complimentary bottled water. Beds feature down comforters and premium bedding. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. 65-inch flat-screen televisions come with cable channels and pay movies. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.
For a fee, guests can enjoy cooked-to-order breakfast daily.
Room service is available.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and smart lock details. Front desk staff will greet guests on arrival.
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and smart lock details. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash.
This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests can access their rooms with a mobile device; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.