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"Front desk staff very good. " More

By a verified traveler on Sat 05 Nov 2022

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Hotel Description

4-star hotel near E. Gaynor Brennan Golf Course

Seaside stay

Stay at this Old Greenwich hotel and you'll be within 2 miles (3 km) of E. Gaynor Brennan Golf Course and 6 miles (10 km) of Bruce Museum of Arts and Science. Greenwich Avenue and Chelsea Piers are also within 6 miles (10 km).

24-hour fitness

This hotel features an indoor pool and a 24-hour gym. Business travelers can take advantage of the free WiFi in public areas. Self parking, a hair salon, and express check-out are also offered.

Room, 1 King Bed, Accessible (Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$161* Per night/room Feb 3 - Feb 4

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, Allergy Friendly

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite (Greenwich Suite)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hyatt Regency Greenwich ratings based on 15 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hyatt Regency Greenwich

Everyone (9) Couples (1) Family (5)
2 out of 5
Over priced for what it offers. The hotel looks tired, I cleaned elevators, dusty and dirty selves, rooms okay as far as clean.

Posted by on Nov 26, 2022

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Comment from Hotel Management

Nov 27, 2022 by General Manager

Dear Jonatha, Thank you for being our guest. We take pride in providing an exceptional stay for all our patrons, so we are sorry this was not your case. We regret our hotel did not meet your expectations and that you felt we did not merit the rate you paid. We have noted your comments with regard to the condition of our hotel and will relay them to the appropriate individuals as we always aim to elevate our guest experience.Warm regards, Sherry Hicks-BucklesGeneral Manager

4 out of 5
Front desk staff very good.

Posted by on Nov 5, 2022

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Comment from Hotel Management

Nov 5, 2022 by Sherry Hicks-Buckles General Manager

Dear Ann, It was a pleasure reading your review of Hyatt Regency Greenwich. We have an exceptional team whose top priority is making sure every guest is comfortable and satisfied, so we look forward to sharing your compliments with our front desk team! We are grateful for the review and thank you for choosing us.Warm regards, Sherry Hicks-BucklesGeneral Manager

4 out of 5

Posted by on Jul 5, 2022

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Comment from Hotel Management

Nov 20, 2022 by General Manager

Dear Monica, Thank you for taking the time to rate Hyatt Regency Greenwich. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again when traveling to Greenwich. Warm regards, Sherry Hicks-BucklesGeneral Manager

5 out of 5
Nice hotel.

Posted by on May 14, 2022

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Comment from Hotel Management

May 15, 2022 by General Manager

Dan, thank you for the great review! It is always exciting to know that we exceeded all of your expectations, and we are glad you enjoyed your stay. It was our pleasure serving you at Hyatt Regency Greenwich, and we hope to see you again soon. Warm regards, Sherry Hicks-Buckles General Manager

3 out of 5

Posted by on Jul 3, 2021

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Comment from Hotel Management

Jul 13, 2021 by Laura

Thank you for reviewing your experience! If you would like to share any additional feedback, we would love to hear from you. Otherwise, we hope to welcome you back for a future visit!

2 out of 5
Hotel was extremely disappointing for what we paid. Hot tub wasn’t working and pool was filthy. I mean band aides all over and water hasn’t been filter or properly cleaned. There’s was hair constantly getting stuck to my whole family (not mine) stuff all over the bottom and so cloudy you couldn’t see your hand in front of you. Sheets were grimy and just felt dirty. I couldn’t believe I paid $400 to stay here. Besides the atrium it felt like a motel stay.

Posted by on Mar 28, 2021

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Comment from Hotel Management

Mar 29, 2021 by Laura

Thank you for providing this feedback, though we are very sorry to hear of this experience. We will certainly address this concern, as we are dedicated to ensuring a clean and comfortable stay for our guests. Should you choose to give us another opportunity, we would like to welcome you back in order to better meet your expectations. We thank you for the feedback and appreciate you choosing Hyatt Regency Greenwich!

3 out of 5
Great hotel but broken shower handles let me only take shower once during my 3 night stay. I do hope that in future they can check their showers before making rooms available for proper booking.

Posted by on Jul 7, 2020

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Comment from Hotel Management

Jul 10, 2020 by Laura

Thank you for your feedback. If you would be willing, please share further reservation details with us via private message so that we may address your concerns with the room product. And we hope to welcome you back in the future!

5 out of 5

Posted by on Mar 1, 2020

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4 out of 5

Posted by on Dec 22, 2019

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5 out of 5

Posted by on Oct 13, 2019

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Renovations + Closures

The following facilities or services will be unavailable from October 1 2020 to March 31 2023 (dates subject to change):

  • Bar/Lounge(s)
  • Dining venue(s)

Property Features

Hyatt Regency Greenwich offers its guests an indoor pool and a 24-hour fitness center. WiFi is free in public spaces. A vending machine, multilingual staff, and concierge services are also featured at the business-friendly Hyatt Regency Greenwich. Parking is available for a fee. This 4-star Old Greenwich hotel is smoke free.

  • 373 guestrooms or units
  • 4 levels
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Beauty salon
  • ATM
  • Elevator
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Refrigerator

Internet

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed

Parking

Self parking (surcharge)

Transport

  • Train station: Cos Cob Station (4 km / 2.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hyatt Regency Greenwich offers 373 air-conditioned accommodations with safes and complimentary bottled water. Beds feature down comforters and premium bedding. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. 65-inch flat-screen televisions come with cable channels and pay movies. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

  • In-room dining
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Golfing nearby
  • Sailing nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and smart lock details. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and smart lock details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 100 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 50 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests can access their rooms with a mobile device; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Guests will receive an email with special check-in instructions
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 14 and USD 25 per person (approximately)
  • Uncovered self parking fee: USD 20 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Greenwich Hyatt
  • Greenwich Hyatt Regency
  • Greenwich Regency Hyatt
  • Hyatt Greenwich
  • Hyatt Regency Greenwich
  • Hyatt Regency Hotel Greenwich
  • Hyatt Old Greenwich
  • Hyatt Regency Greenwich Hotel Old Greenwich
  • Hyatt Regency Old Greenwich
  • Hyatt Regency Greenwich Hotel
  • Hyatt Regency Greenwich Hotel
  • Hyatt Regency Greenwich Old Greenwich
  • Hyatt Regency Greenwich Hotel Old Greenwich

You should know

  • Pool access available from 7:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.