Travelocity Verified Review
"Great:
The house is remodeled and looks nice.
Not so great:
1.Extra charge after damage deposite return deadline if host think you are not satisfied with the stay.
7 days after we checkout, we still didn't receive the damage deposite. So I asked the host, got no response. I mentioned in message, I'm not happy with the delay. Then the host immediate reply, sounds quite angry. The host said 1/11/2021:"since you've made it obvious that you want to leave us a negative review for no reason, I think we might have to consider charging you for them.". We checked out on 1/3/2021, deadline for damage deposite is 1/10/2021 as host said previously.
2. Slow communication
I asked 2 questions on Nov 24 and Dec 14, both of them are ignored by the host. We decided to take the risk uncertainty and chose to trust the host. Until Dec 15, I pushed the host further for answer, the host finally reply. This is 22 days of wait in total. I complain the delay, and the host think it is a threaten, then the communication became unpleasant.
3. Space is smaller than it looks and plants take lots of storage space
The houst space is quite limited because of many big plants. 8 persons skiing trip is very hard to live with this spaces. I hope the host can remove a few biggest plants.
4. Need to help host take care of package delivery
The host sent 4 packages in total to the house during 2 weeks of my stay. This makes the spaces in house even more limited. It took the host 3 days to take away these package"…""Great:
The house is remodeled and looks nice.
Not so great:
1.Extra charge after damage deposite return deadline if host think you are not satisfied with the stay.
7 days after we checkout, we still didn't receive the damage deposite. So I asked the host, got no response. I mentioned in message, I'm not happy with the delay. Then the host immediate reply, sounds quite angry. The host said 1/11/2021:"since you've made it obvious that you want to leave us a negative review for no reason, I think we might have to consider charging you for them.". We checked out on 1/3/2021, deadline for damage deposite is 1/10/2021 as host said previously.
2. Slow communication
I asked 2 questions on Nov 24 and Dec 14, both of them are ignored by the host. We decided to take the risk uncertainty and chose to trust the host. Until Dec 15, I pushed the host further for answer, the host finally reply. This is 22 days of wait in total. I complain the delay, and the host think it is a threaten, then the communication became unpleasant.
3. Space is smaller than it looks and plants take lots of storage space
The houst space is quite limited because of many big plants. 8 persons skiing trip is very hard to live with this spaces. I hope the host can remove a few biggest plants.
4. Need to help host take care of package delivery
The host sent 4 packages in total to the house during 2 weeks of my stay. This makes the spaces in house even more limited. It took the host 3 days to take away these package"WW…"
A verified traveler stayed at The Elm Tree Cottage in the Sugarhouse District
