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Troy Inn and Suites

2.5-star property
14 Frenchman Bluff Rd, Troy, MO 1-855-201-7819
2.0 out of 5
See all 9 travelocity Reviews

"The rooms had no fridge or microwave. Plus it’s all steps and no elevator. It’s ok to stay at if it’s a last resort...which it was. But I’d never rec ... " More

By a verified traveler on Sat 16 Nov 2019

Points Of Interest

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Hotel Description

Enjoy the free WiFi at this Troy hotel

In Troy

Within 3 miles (5 km) of this Troy hotel, you'll find Woods Fort Country Club and Cuivre River State Park. Incline Village Golf Course is within 12 miles (20 km) and Bear Creek Golf Club is within 16 miles (25 km).

Round-the-clock service

Free self parking is available and the hotel's front desk is staffed around-the-clock. Laundry facilities are provided for your convenience.

Standard Single Room, 1 Queen Bed, Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Double Room, Multiple Beds, Smoking

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Standard Double Room, 2 Queen Beds, Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Single Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Double Room, Multiple Beds, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Single Room, 1 King Bed, Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Troy Inn and Suites ratings based on 9 Verified Reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Troy Inn and Suites

Everyone (4) Couples (1) Family (3)
1 out of 5
Didnt like a thing in fact i checked out 3 hrs later i want a refund

Posted by on Nov 20, 2019

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Comment from Hotel Management

Nov 27, 2019 by Hotel Manager

Dear Guest, Thank you for posting your comments about your stay. I have personally taken action based on your comments to investigate these claims. This is something we take very seriously and if necessary we will take immediate action. Sincerely, Hotel Manager

3 out of 5
The rooms had no fridge or microwave. Plus it’s all steps and no elevator. It’s ok to stay at if it’s a last resort...which it was. But I’d never recommend it as a great place on vacations.

Posted by on Nov 16, 2019

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Comment from Hotel Management

Nov 18, 2019 by Hotel Manager

Dear Guest, Thank you for your stay. Very much disappointed about the inconvenience due to several issues related to amenities. We shall surely check and take action for improvement. This is a matter of concern and not a regular feature of our hospitality. Customer satisfaction is paramount to us. Request your understanding and continued patronage. Sincerely, Hotel Manager

1 out of 5
Unsavory people hanging about front desk all the while we checked in. Room had no working light above wash sink. Remote was not paired to TV, which I did so we could watch TV. Ran out of toilet paper. Had to drag luggage up stairs. Did not feel real safe or comfortable there.

Posted by on Sep 29, 2019

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Comment from Hotel Management

Oct 2, 2019 by Hotel Manager

Dear Guest, Thanks for choosing our hotel for your stay. We regret that your stay did not turn out as per your expectations. We are sorry that we were unable to provide you with the quality of amenities & facilities you deserved during your recent stay. We apologize for the issues you encountered and ensure this is corrected. We hope you will consider staying with us again. Sincerely, Hotel Manager

1 out of 5
Check in went good rhe guy was pretty nice. The rooms are terrible though. There were dog prints on the sheets. The place did not feel very safe. Did not feel like you were really in comfort. Not a very nice hotel to stay at.

Posted by on Jul 12, 2019

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Comment from Hotel Management

Aug 7, 2019 by Hotel Manager

Dear Guest, Thank you so much for taking the time to give us your candid feedback on our property. We are extremely sorry for the negative experience you had at this hotel. Your feedback is the best way for us to know that action needs to be taken to improve our process at this property. Please accept our sincere apology for the issues you encountered during your stay as this is certainly not the kind of guest experience we want you to have. Your concerns will be shared with hotel management to ensure proper steps are taken to resolve all of the issues. We hope that you will visit us again the next time you are in the area. Sincerely, Hotel Manager

4 out of 5
Just nice Not much to say +++++++++++++++++++++++++++++++++++++++++

Posted by on Jun 7, 2019

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Comment from Hotel Management

Jun 11, 2019 by Hotel Manager

Dear Guest, Thanks for the stay at our hotel and the feedback with 4 stars. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager.

3 out of 5
I checked in at 4:30 am ,on may 30,check out may 31,ask for 2 days .178.??.They calked my room on the may 31 ,and asked me if I was staying ,and told me that I needed to pay if I was staying .when I came in at 4:30 am I was charged a day ,really,I didn't get done checking in til 5:00 am.So so from around 5:30 til checkout 11:00am ,so say 5 1/2 hours i was charged a whole day.for may 30.then the reg may 30 11:00 am til 11:00 may 31,was right ,but I don't agree with the 5 1)2 hours i should be charged whole day

Posted by on Jun 2, 2019

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Comment from Hotel Management

Jun 6, 2019 by Hotel Manager

Dear Guest, Thank you for posting your comments about your stay. I have personally taken action based on your comments to investigate these claims. This is something we take very seriously and if necessary we will take immediate action. Sincerely, Hotel Manager

1 out of 5

Posted by on Mar 15, 2019

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Comment from Hotel Management

May 3, 2019 by Hotel Manager

Dear Guest, We understand your disappointment with us and agree that 1-star is not acceptable. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve any issues immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please give me a call or meet us at your earliest convenience. Yours sincerely, Hotel Manager

2 out of 5
I was told at check in that a $50 deposit was REQUIRED. When I responded that I've NEVER been asked for a deposit the desk clerk stated that all the area hotels had this policy. (?) After stating that I would be leaving early in the morning and didn't want or appreciate the hassle of "getting my deposit back" the desk clerk made repeated calls to try to reach a manager to have the policy waived. Ultimately it was waived, but the episode was very unsettling. The towels were rather smelly as well.

Posted by , from St. Louis on Mar 11, 2019

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Comment from Hotel Management

Apr 23, 2019 by Hotel Manager

Dear Guest, Thank you for sharing your experience. It is highly regrettable that your stay with us was a huge disappointment. We are too concerned with the quality of the service, which you received. Please accept our sincerest apologies for such inconvenience caused that you had to face. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided. Thank you for staying and we hope you give us another chance to show you how great our hotel is. Sincerely, Hotel Manager

2 out of 5
This hotel is in transition and st first would not honor our booking being prepaid. Offered to give us room at booking price and then contact Travelocity for a refund. When told no way we left to contact our credit card co. He ultimately accepted the booking. The room was clean but very minimal. No voffee in thr room or lobby. Will not stay here again and will be hesitant to book throigh Travelocity.

Posted by on Jan 23, 2019

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Comment from Hotel Management

Feb 2, 2019 by General Manager.

We apologize for the inconvenience, we cannot have control over third parties booking, you were explain twice that we do not offer continental breakfast or any extra amenities. We've been on business to long to lose a customer over a cup of coffee (if the next time your respectful and humble, lunch is on us).

About the Troy Inn and Suites

Location 14 Frenchman Bluff Rd, Troy, MO 63379

Property Features

As a guest of Troy Inn and Suites, you'll find laundry facilities and an elevator. The front desk is open around the clock. Self parking is free. Smoking is allowed in designated areas at this Troy hotel.

  • 48 guestrooms or units
  • Self-service laundry
  • Front desk (24 hours)
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Troy Inn and Suites offers 48 accommodations. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include bathtubs or showers. Housekeeping is provided daily.

  • Bathtub or shower
  • Housekeeping (daily)
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 16 children stay free when using existing bedding.

Pet Policy

  • Pets: USD 10 per pet, per day
  • Only dogs are allowed
  • Maximum 2 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 0
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 16
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.0 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 10 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Troy Inn
  • Troy Inn and Suites Troy
  • Troy Inn and Suites Hotel
  • Troy Inn and Suites Hotel Troy

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.