2/10 Terrible
Carllisa
Traveled with family
Feb 25, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So I was visiting this property because had to attend a medical procedure early in the morning and was planning to stay overnight to be close to the medical facility. I arrived at the facility at about 9 PM to find it less than favorable to the pictures that were provided online. As I went to check in, I noticed that there were several people sitting in the lobby that appeared to be living in the facility. I did say to the front desk person that I was unaware that this was an extended stay location. Check me in gave me my key and I then went to my room which was located on the fourth floor at the very end of the hallway. when I got to the room I found it to deployable the room was very cold. The hallway was very dark and there was a definite smell of marijuana coming from the rooms I passed.. understanding that marijuana is legal in the area. The location is advertised as a smoke, free hotel. The room itself was very rundown and cold. It was mid January and cold outside. I was unable to turn on the heat in the room. I tried to reach out to the service desk by using the phone in the room and it was not plugged in.. plug the phone in. I was not able to make a phone call to the front desk.. the front desk by using my cell phone and I was unable to get anyone to answer the phone. At that point time I was completely fed up with this surroundings and just wanted to rest I grab my bags and and check out. And no I was not given a refund or an apology. Then I checked in elsewhere.
Carllisa
Stayed 1 night in Jan 2024