2/10 Terrible
Sharon
Traveled with family
Feb 19, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived at the hotel I did see they have renovations going on but they still could have kept the other rooms that haven't been renovated clean. The shower had hair in it, the doors were dirty the carpets had bad stains. I woke up 630 a.m. to have breakfast. I knew you had to pay for breakfast so I made sure my breakfast was included. I talked to the people at the desk and they said it wasn't. And were rude about it. Also the restaurant part wasn't open. They weren't sure when the person was coming. They said they will call the room and they didn't. I try to cancel the hotel but I couldn't. The next day I went to front desk to show them my email said it was included they gave a 10 dollar voucher for the rest of my stay and told me breakfast end at 10. While they were helping me they were on their phone having a personal conversation wearing the ear piece. The breakfast is really good. But the last day of our stay we got to the bistro a little after 930 and they couldn't cook breakfast because on weekdays it stops at 930. The lady that was on her phone didn't inform me. So I wasted my money for 2 days because I wasn't able to use the breakfast voucher. It wasn't my fault it was the front desk that gave me misinformation.
Sharon
Stayed 4 nights in Feb 2024