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Embassy Suites Boston Waltham

3.5-star property
550 Winter Street, Waltham, MA 1-855-201-7819
3.6 out of 5
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See all 13 travelocity Reviews

"They let us check in early after our long flight. We were greeted each time we approached the front desk by someone, even when the person that would ... " More

By a verified traveler on Tue 13 Jun 2023

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Hotel Description

Enjoy the indoor pool at this 3.5-star Waltham hotel

In Waltham

Within 3 miles (5 km) of this Waltham hotel, you'll find Brandeis University and Boston Children's at Waltham. Moody Street Historic District and Bentley College are also within 6 miles (10 km).

Free breakfast

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the express check-in and WiFi in public areas. Relax with a drink at the bar/lounge and enjoy the free full breakfast each morning.

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$153* Per night/room Nov 2 - Nov 3

Suite, 1 King Bed, Non Smoking (2 Rooms)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Superior Suite, Multiple Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Double Beds, Accessible, Bathtub

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Suite, 2 Double Beds, Accessible, Non Smoking (Roll-in Shower)

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Embassy Suites by Hilton Boston Waltham ratings based on 13 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Embassy Suites by Hilton Boston Waltham

Everyone (6) Couples (2) Family (4)
2 out of 5
We ate at the hotel restaurant and the experience was awful. The food was late, cold and the orders were wrong. We complained to the management and they did nothing. The food is very expensive, you would think the service would be much better.

Posted by , from Allentown on Sep 10, 2023

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Comment from Hotel Management

Sep 15, 2023 by Hotel Management

Thank you for your honest feedback, Salomon. We are deeply disappointed that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. Providing the highest level of hospitality is our number one priority and as a teachable moment, we have shared your feedback with the Food & Beverage leadership team to ensure the necessary guidelines are in place to prevent this issue from occurring in the future. We hope that you will give us another try and let us prove this to you during your next visit.

5 out of 5
They let us check in early after our long flight. We were greeted each time we approached the front desk by someone, even when the person that would help us was engaged with another customer another staff asked us what they could do to help. Even the busperson at breakfast was friendly and helpful. Very nice staff at this Embassy Suites. And we had a great night's sleep after our red-eye. Thank you!

Posted by on Jun 13, 2023

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Comment from Hotel Management

Jun 14, 2023 by Hotel Management

Thank you for taking a moment to share your experience, Valerie. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. Your kind acknowledgment of the service of our associates is very much appreciated. I cannot wait to share your kind words! We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. I appreciate the feedback that you have shared, and we certainly look forward to your return!

1 out of 5
The thermostat was not working , 45 minutes to check in

Posted by , from prospect on Mar 25, 2023

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Comment from Hotel Management

Mar 27, 2023 by Hotel Management

Thank you for taking the time to share your experience about your recent stay at our hotel. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

3 out of 5
Did not like had to pay for parking.

Posted by on Mar 5, 2023

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Comment from Hotel Management

Mar 5, 2023 by Operations Manager

Hello NiaThank you for taking the time to provide feedback. Yes, parking is 15 a night and it is posted on our websites. We do try to provide a prearrival email before arrival if we have it on file as well, as we want to make sure guests are aware of all of our amenities and restaurant hours.

3 out of 5

Posted by on Oct 9, 2022

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4 out of 5

Posted by , from East Hartford on Oct 8, 2022

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5 out of 5
Breakfast was awesome. The gentleman who made my omelet was so nice and there was a polite woman cleaning and taking care of the breakfast area. Room was beautiful, clean and the beds were so comfortable. The safe wasn't working and someone came right up to fix it. The girl at the front desk was sweet, fast and polite!

Posted by on Aug 10, 2022

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Comment from Hotel Management

Aug 10, 2022 by Hotel Management

We greatly value your feedback as our guest, Laurie, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you for your review, and we look forward to welcoming you back in the future!

3 out of 5
Spacious rooms, but having to pay to park when your are paying to stay is a bit much.

Posted by on Jul 5, 2022

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Comment from Hotel Management

Jul 6, 2022 by Hotel Management

Thank you for taking the time to share your thoughts with us, Stephanie. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope you will consider staying with us in the future.

3 out of 5
It took over an hour to check in. The poor manager was doing her best but there appeared to be computer problems and poor staffing levels. We were fortunate. By the time we got our room key there were 30 people lined up in the lobby. It was crazy.

Posted by , from MORRISON on May 25, 2022

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Comment from Hotel Management

Jun 10, 2022 by Hotel Management

Thank you for your review, Linda. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

3 out of 5
I did not know about the $15 surcharge for parking my car in an open lot around hotel. I find this super annoying… I cannot imagine any guests getting to this hotel without a car… and it was just the parking lot surrounding the building

Posted by on Dec 29, 2021

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Comment from Hotel Management

Feb 1, 2022 by Melissa

Thank you for your feedback. The parking fee covers maintenance of the parking facility .We will be addressing your areas of concern and hope to see you again soon

About the Embassy Suites Boston Waltham

Location 550 Winter Street, Waltham, MA 02451

Renovations + Closures

The following facilities or services will be unavailable from August 23 2023 to December 23 2023 (dates subject to change):

  • Swimming pool

Property Features

Embassy Suites by Hilton Boston Waltham offers its guests an indoor pool and a 24-hour fitness center. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is available in public spaces for a fee. Event space at this hotel measures 1 square feet (0 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and laundry facilities are also featured at the business-friendly Embassy Suites by Hilton Boston Waltham. For a fee, parking is available. This 3.5-star Waltham hotel is smoke free.

  • 275 guestrooms or units
  • 8 levels
  • 1 sq ft of conference space
  • 0 sq m of conference space
  • Built in 1989
  • Full breakfast (free)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Grocery service (free)
  • Wedding services available
  • Convenience store
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Train station: Weston Kendal Green Station (3.2 km / 2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Boston Waltham offers 275 accommodations with MP3 docking stations and laptop-compatible safes. 42-inch LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and safes. Housekeeping is provided on request.

  • MP3 dock
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast daily from 6:00 AM to 10:00 AM.

Amuse Kitchen + Cocktails - This lobby lounge specializes in American cuisine and serves dinner only.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 75 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 30 lbs per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Tax ID - C0010103080

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is C0010103080. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment will be available to guests. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Protective clothing is available to guests
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 2
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • State tax ID - C0010103080
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 12.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 12.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 12.95 (rates may vary)
  • Self parking fee: USD 15.00 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Boston
  • Embassy Suites Boston Hotel
  • Embassy Suites Boston Hotel Waltham
  • Embassy Suites Boston Waltham
  • Embassy Suites Boston Waltham Hotel
  • Embassy Suites Boston / Waltham Hotel Waltham

You should know

  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.