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"Only there 2 nights there is really nothing to say it was ok. Thanks " More

By a verified traveler on Tue 04 Jul 2017

Hotel Description

Motel near Medieval Times, connected to a shopping center in Buena Park

In entertainment district

You'll find Medieval Times and Knott's Soak City Water Park within 2 miles (3 km) of this motel. Knott's Berry Farm is within 2 miles (3 km) and Disneyland® is within 9 miles (15 km).

Free perks

This motel features an outdoor pool and a spa tub. Business travelers can take advantage of the free WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 50 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Other amenities include coffee/tea makers, phones, and ironing boards.

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max
$59* Per night/room Dec 17 - Dec 18

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 6 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

SureStay Hotel by Best Western Buena Park Anaheim ratings based on 55 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for SureStay Hotel by Best Western Buena Park Anaheim

Everyone (10) Family (3)
2 out of 5
The mantel has roaches, the pillows have makeup on them, the bathtub had so much hair in the drain it backed up when I showered my daughter, there was no security latch on the door , the microwave looked like it had been dropped, only one plug in the entire room worked.. need I go on

Posted by on Jul 31, 2019

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4 out of 5
Rooms are clean. The pool was a little smaller than expected.

Posted by on Jul 19, 2019

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3 out of 5
There was cockroaches in my room and sheet seen dirty

Posted by on Jun 10, 2019

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2 out of 5
Wouldn’t recommend. When we arrived there was dirty towels on the shelf, the shower was dirty, the phone didn’t work, there was a leak from the ceiling, and when I asked for no room service during my stay they went in my room anyways.

Posted by on Feb 4, 2019

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3 out of 5

It's ok

Only there 2 nights there is really nothing to say it was ok. Thanks

Posted by on Jul 4, 2017

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1 out of 5

So digusting

The hotel price was OK....but I still think we paid too much. The carpet was dirty and torn up...the bathtub was peeling, mold....rooms wreacked of smoke. Like seriously, I have been in some grub get my hotels in my day, but this one was pretty bad.

Posted by on Jun 5, 2017

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2 out of 5
When AC was turned on, room smelled like marijuana. Couldn't keep window open due to neighbor smoking half in his room and half out

Posted by on Apr 12, 2017

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2 out of 5

Ok experience.

budget motel for budget price; had in-room microwave, fridge, and coffee so that was nice for budge purposes. no on-site laundry; be careful of the super powerful shower pressure! It hurt every time I showered! Wow! It may have been just my room - maybe? Front desk people were okay - not every helpful and did not resolve an issue I had with my room and didn't even offer to a room change - not going here again.

Posted by , from Long Beach, CA on Feb 3, 2017

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1 out of 5
Pros: Nothing at all
Cons: Staff attitude
Morning front desk young lady was very rude, she was on her cell phone the whole time, did not want to give me a receipt. Sheets where dirty. Room smelled bad

Posted by on Jan 12, 2017

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2 out of 5

Towels towels towels towels

Pros: The location is decent.
Cons: See my review.
Location: Disneyland. Need I say more? It's also really close to Knott's.
The title has more towels than we had in our room. The first night we had 2 "bath" towels, 1 hand towel and one washcloth. The 2nd night we had 1 more washcloth, but no bath mat. Also, the resort fee was $7.50 per night, not $4 as stated in their ad. There are a lot of choices in this area. Pick a different place.

Posted by , from San Jose, CA on Dec 2, 2016

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About the SureStay Hotel by Best Western Buena Park Anaheim

Location 7921 Orangethorpe Ave, Buena Park, CA 90621

Property Features

SureStay Hotel by Best Western Buena Park Anaheim offers its guests an outdoor pool and a spa tub. WiFi is free in public spaces. Free breakfast is served daily. Tour/ticket assistance, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly SureStay Hotel by Best Western Buena Park Anaheim. Self parking is free. Smoking is allowed in designated areas at this Buena Park motel.

  • 50 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Poolside lounge chairs
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff is multilingual
  • Tour and ticket information
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Orange County, CA (SNA-John Wayne) (29.5 km / 18.3 mi)
  • Train station: Buena Park Station (3 km / 1.8 mi)
  • Parking: Free self parking

Room Amenities

SureStay Hotel by Best Western Buena Park Anaheim offers 50 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and irons/ironing boards. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations. This Buena Park motel provides complimentary wireless Internet access. 37-inch flat-screen televisions come with premium satellite channels. Housekeeping is offered daily and hair dryers can be requested.

  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer available
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 7:00 AM to 9:00 AM.

Nearby Activities

An outdoor pool and a spa tub are on site.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Cribs (infant beds) are available for USD 20.0 per night.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00
  • Resort fee: USD 4.95 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 45.00 (subject to availability)
  • Late check-out fee: USD 45.00 (subject to availability)
  • Crib (infant bed) fee: USD 20.0 per night
  • Rollaway bed fee: USD 20.0 per day
  • Credit card charges are subject to a surcharge of 0 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Portola Buena Park
  • Portola Inn
  • Portola Inn Buena Park
  • Portola Hotel Buena Park
  • SureStay Hotel Best Western Buena Park Anaheim
  • SureStay Hotel Best Western Anaheim
  • SureStay Best Western Buena Park Anaheim
  • SureStay Best Western Anaheim
  • Portola Inn Suites
  • Surestay By Buena Park Anaheim
  • SureStay Hotel by Best Western Buena Park Anaheim Motel
  • SureStay Hotel by Best Western Buena Park Anaheim Buena Park
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.